babysbestfood.com
Reviews:

1,737 total reviews   

4.70

Excellent

1,737 reviews since Oct 15, 2020

5
90 %
4
2 %
3
2 %
2
< 1 %
1
6 %

Review summary

Customers consistently praise the extremely fast and reliable shipping, with many noting that orders arrive even sooner than expected. The products, particularly the European formulas, are perceived as high quality and trustworthy, providing parents with peace of mind. Many also appreciate the competitive and reasonable pricing, often considering it the best available. The ordering process, whether through the app or website, is frequently described as straightforward and convenient. Additionally, items consistently arrive well-packaged and in perfect condition. Customer service is generally regarded as responsive and helpful. However, some customers have experienced frustration due to frequent out-of-stock items, especially for certain baby foods and products. There are also a few reports of dissatisfaction with strict customer service policies and a perceived lack of flexibility.

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Reviewsbabysbestfood.com

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Community member 
1 Reviews
 Verified
I’ve used HiPP formula for both of my babies, from my first to my second, and I’ve been so happy with it! 🥰 My babies have always had healthy, “golden” poops, which honestly makes me so happy as a mom. 💛 I also love buying it through the Baby’s Best Food app because their prices are better than other websites, and the shipping is incredibly fast! It’s so convenient and has honestly been the best app for buying formula. Highly recommend! 🍼✨

Reply from babysbestfood.com

Thank you so much for your wonderful review and for choosing HiPP for both of your little ones! 🥰🍼 We’re so happy to hear that you’ve had such a positive experience with the formula and that Baby’s Best Food has made ordering easy and convenient for you. It means so much to us to hear that you’re happy with our prices and fast shipping! 💛 Thank you for your trust and support — we truly appreciate it! ✨
Community member 
1 Reviews
 Verified
Three babies later and we’re still your biggest fans! You guys ship faster than a toddler running toward a mess, but trying to buy your baby food before it sells out feels like competing in the Hunger Games. I love your products and super-fast shipping, but the constant 'sold out' on most of your porridge and cereal is breaking my heart. Overall, 10/10! Never disappoints. Thank you!

Reply from babysbestfood.com

Thank you so much for this amazing review! 🥹❤️ Three babies later and still being one of our biggest fans means the world to us! We’re thrilled you love our products and speedy shipping! 🚚💨 And we totally hear you on the “sold out” struggle — we know how frustrating it can be when your little one’s favorite porridge or cereal isn’t available. We’re working hard to keep up with demand and get your favorites back in stock as quickly as possible. Thank you for your incredible support and for sticking with us through three babies! 🥰
Community member 
1 Reviews
 Verified
We love HiPP Organic Stage 2! 🍼💚 It’s a great option for babies 6 months and older, with organic ingredients and a gentle taste. My baby enjoys it, and I love that it gives me peace of mind when choosing quality formula for my little one. Definitely worth considering for parents looking for organic baby formula! 🌿👶

Reply from babysbestfood.com

Thank you so much for your lovely review! 💚 We're delighted to hear that you're happy with HiPP Organic Stage 2 and that your little one enjoys it. We truly appreciate your trust and support, and we're happy to be part of your family's journey! 🌿🍼
Community member 
5 Reviews
 Verified
I had a great experience ordering European Kendamil Goat Formula from Baby’s Best Formula. The ordering process was easy, shipping was fast, and everything arrived well packaged. My baby has been doing amazing on European Kendamil Goat. It’s gentle on the stomach, mixes easily, and has really helped with digestion and reduced fussiness. I also appreciate the high-quality European ingredients and clean formulation. I highly recommend Baby’s Best Formula to any parent looking for authentic European Kendamil Goat Formula. Excellent customer service, fast delivery, and a trustworthy company. I will definitely order from them again!

Reply from babysbestfood.com

Thank you so much for taking the time to share such a detailed and thoughtful review! We're delighted to hear that your ordering experience was smooth and that your Kendamil Goat Formula arrived quickly and in perfect condition. It’s especially wonderful to know that your baby is thriving on the formula and that it has made such a positive difference. Your kind words about our customer service, fast delivery, and authenticity mean a great deal to us. We truly appreciate your trust and look forward to serving you and your family again!
Community member 
1 Reviews
 Verified
I LOVE ordering from Baby’s Best Food! They have all of the best products for my little one and the order processing and shipping is SHOCKINGLY fast! We don’t get these quality products with quality ingredients in America so I’m grateful for Baby’s Best Food! I’ll never stop ordering!

Reply from babysbestfood.com

Thank you so much for your wonderful review! ❤️ We’re absolutely thrilled to hear that you love our products and have been happy with our fast processing and shipping. Providing high-quality products with carefully selected ingredients for your little ones is what we’re all about. 🥰 Thank you for your trust and continued support — it means the world to us! We look forward to many more orders from you! 💛
Community member 
2 Reviews
 Verified
I love that I can purchase trusted baby food from you and you make it easy to do so with the app. Only downside is that you need more inventory on other baby food jars, pouches, porridge, diaper cream etc you are sold out of things a lot……that way I wouldn’t be forced to purchase does somewhere else.

Reply from babysbestfood.com

Thank you so much for your lovely review! ❤️ We're happy to hear that you enjoy shopping with us and find our app convenient to use. We understand how frustrating it can be when your favorite products are out of stock, especially when it comes to your little one's essentials. We're working hard to improve product availability and get more of your favorites back in stock as soon as possible. Thank you for your patience, trust, and support! 💕
Community member 
1 Reviews
 Verified

fast delivery and easy to use app

I was impressed about how quickly I received my package after I ordered it! It came within a few days after ordering it. I like that the app is easy to use and has a lot of great options as well.. I highly recommend it to anyone with little ones at home! ❤️

Reply from babysbestfood.com

Thank you so much for your lovely 5-star review! ❤️ We're thrilled to hear that your order arrived quickly and that you're enjoying our easy-to-use app and its many features. Your recommendation means the world to us! Thank you for choosing us for your little ones. 🥰
Community member 
5 Reviews
 Verified

You Didn't Just Lose a Sale, You Lost a Loyal Customer for Years to Come

After being a loyal customer of Baby’s Best Food for 15 months, I can honestly say that you have lost a customer who would have continued purchasing formula for several more years. I have a 15-month-old son who still needs formula, and I also have another baby on the way. That means I was planning to continue purchasing formula for my son for approximately another two years, followed by another three years of formula purchases for my new baby. Unfortunately, that will no longer happen. Let me explain why. I placed an order through your app for Kendamil Goat Stage 3, which is the formula I regularly purchase for my son. Somehow, during the checkout process, the product was changed to Holle Stage 2. This is a product I would never intentionally purchase, especially because it is cow’s milk-based and my son has an allergy to it. I understand that I should have double-checked the final order confirmation, and I take responsibility for that part. However, the issue occurred during the checkout process on your app, and I trusted that the product I had selected would remain the same when placing my order. Unfortunately, I only noticed the mistake after the order had already shipped. I immediately contacted customer support, explained exactly what happened, and asked for an exchange for the Kendamil Goat Stage 3 that I originally intended to purchase. I was not asking for a refund. I was willing to purchase another order and simply wanted to exchange the incorrect formula for the product I actually needed. Despite explaining the situation, your customer support refused to help, citing company policy. What makes this even more disappointing is that my order was nearly $700. This was not a small purchase, and I was not asking for anything unreasonable. I was simply hoping for some understanding and customer service, especially after being a loyal customer for over a year. You may have completed a nearly $700 sale today, but by refusing to work with a loyal customer over an issue that occurred during your app’s checkout process, you have lost years of future business. Customer loyalty is built through trust, understanding, and how a company treats its customers when something goes wrong. Unfortunately, this experience has shown me that those things are not a priority. I hope you reconsider how you handle situations like this in the future because this is not how you build long-term customer relationships or run a successful business.

Reply from babysbestfood.com

Thank you for taking the time to share your experience. First and foremost, we sincerely appreciate your loyalty over the past 15 months, and we are truly sorry to hear that this situation has left you disappointed. We understand how frustrating it must have been to receive a formula that was not the one you intended to order, especially considering your son's specific dietary needs and allergy. We certainly never want a customer to experience this. However, we would also like to explain why our return policy is particularly important when it comes to infant formula and baby food. The safety and well-being of babies are our highest priority. Unlike regular consumer products, infant formula is a sensitive food product. Once food items have left our facility, we cannot guarantee the conditions under which they have been stored, handled, or transported. Even if a product appears unopened, we cannot independently verify that its integrity and safety have been maintained. For this reason, we cannot accept returns or exchanges of infant formula and other food products. This policy is not intended to inconvenience our customers or disregard their loyalty; it exists to protect every baby who ultimately consumes the products we sell. We understand that you were requesting an exchange rather than a refund, and we appreciate that you were willing to place another order. Nevertheless, making exceptions to this policy would compromise the consistent safety standards we must uphold for all our customers. Regarding the product selection during checkout, we take your feedback seriously. We understand your concerns and will pass them along to our team for review, as providing a reliable ordering experience is equally important to us. We genuinely regret that this experience has affected your trust in our company. Your loyalty has never gone unnoticed, and we are grateful that you chose Baby's Best Food for your family's needs over the past 15 months. We hope you can understand that when it comes to infant nutrition, safety must always come before commercial considerations. Thank you again for your feedback, and we wish you and your growing family all the very best.
Community member 
2 Reviews
 Verified

Good price, fast delivery!

We’ve been happy with Baby’s Best Food! Their prices are lower than other providers, and delivery is fast. We had one delivery issue with one of our orders, and they resolved it quickly and professionally. Overall, a great experience.

Reply from babysbestfood.com

Thank you so much for your kind review! 😊 We’re delighted to hear that you’re happy with our prices and fast delivery. We’re also glad we could resolve the delivery issue quickly and professionally. Your satisfaction means a lot to us, and we truly appreciate your trust in Baby’s Best Food! 💚
Community member 
2 Reviews
 Verified

Quick &Reliable

I will only order my European formula from here! The shipping is quite hasty and communication is talk to. They also happen to have the best idea available-especially if you’re ordering on the app!! 10/10 recommend!!

Reply from babysbestfood.com

Thank you so much for your amazing 5-star review! We're thrilled to hear that you love our fast shipping, communication, and selection of products. Your continued trust and recommendation mean the world to us! We're especially happy that you're enjoying the experience on our app. We look forward to your next order! 💛
Community member 
1 Reviews
 Verified
They did an amazing job at getting the formula to me from one country to another in a days worth of time! Amazing service, greatly appreciate the timing came right on time when we needed it most!

Reply from babysbestfood.com

Thank you so much for your wonderful review! We're delighted that we could get the formula to you quickly, especially when you needed it most. Providing fast and reliable service is always our priority. We truly appreciate your trust in us and are grateful for your support!
Community member 
3 Reviews
 Verified

Fast and reliable shipping as always!

Fast and reliable shipping. Order processing happens during German work hours, something to keep in mind when ordering from another time zone so you get your order processed and shipped as quickly as possible.

Reply from babysbestfood.com

Thank you for your 5-star review! We're delighted to hear that our shipping service continues to meet your expectations. We truly appreciate your trust and look forward to serving you again!
Community member 
1 Reviews
 Verified

Best baby food seller!

I truly like the products you sell. You ship the products fast, even though you’re in a different continent. And I have personally reached out to customer service, and I will say that this company has one of the best customer services I’ve experienced. You really set the example for the rest of the world.

Reply from babysbestfood.com

Thank you so much for your wonderful review! ⭐ We’re truly grateful for your kind words about our products, fast shipping, and customer service. It means the world to us to know that we’ve made your experience so positive. Thank you for your trust and support! ❤️
Community member 
1 Reviews
 Verified

Amazing amazing amazing!

My package came quickly and packed efficiently. No damage to the formula cans, and delivered securely. Plus competitive pricing with all other websites that carry this formula! So happy with my order and new membership!

Reply from babysbestfood.com

Thank you so much for your amazing review! ⭐ We're thrilled to hear that your package arrived quickly, securely, and in perfect condition. It’s wonderful to know you’re happy with our competitive pricing and your new membership! We truly appreciate your support and look forward to serving you again. 😊
Community member 
1 Reviews
 Verified

They did an amazing job. Quick and well packaged

Order it on Sunday and the formulas were delivered to my house on Thursday. One of the quickest deliveries from a country to another country I ever seen. This company did a great job, exactly what I ordered and well packaged.

Reply from babysbestfood.com

Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived so quickly and safely packaged. We truly appreciate your trust and are delighted that everything arrived exactly as ordered. We look forward to serving you again! ⭐️
Community member 
4 Reviews
 Verified
The app has always been easy to use and i love that they give these additional credits toward your order . The customer service has been great. Had an issue with delivery once and they took care of and refunded my payment without issue .

Reply from babysbestfood.com

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you find the app easy to use and that you enjoy the additional credits toward your orders. It’s also great to know that our customer service was able to help when you experienced a delivery issue. We truly appreciate your trust and support, and we look forward to serving you again! ❤️
Community member 
3 Reviews
 Verified
Excellent experience so far. Shipping is fast and reliable. Prices are great, especially with the app discount. One ding would be that the app can feel a bit clunky, but ordering and delivery is extremely reliable, which is most important anyway.

Reply from babysbestfood.com

Thank you for the fantastic review! ⭐ We’re so glad you’re enjoying our fast, reliable shipping and great prices — and even better that you’re making the most of the app discount! 😊 We also appreciate your honest feedback about the app feeling a little clunky. We’re always looking for ways to improve, and it’s great to hear that the ordering and delivery experience remains smooth and dependable. Thanks for choosing BBF! 💙
Community member 
1 Reviews
 Verified

Great Product! Great Service!

I love that I have choices! If one of my favorites is out of stock, I can find a similar product in stock! And you all ship in a timely manner! Thank you!

Reply from babysbestfood.com

Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you appreciate our product selection and timely shipping. We always strive to offer great alternatives so you can find the products you love. Thanks for choosing us, and we look forward to serving you again! 💚
Community member 
2 Reviews
 Verified
Highly recommend this retailer! I have ordered from BBF several times and my package arrives quickly to the USA in a carefully packaged box. The app is easy to use and I love that they take Apple Pay — makes ordering so quick and easy.

Reply from babysbestfood.com

Thank you so much for the wonderful 5-star review and for being a returning BBF customer! ⭐ We’re thrilled that you’ve had such a great experience with our fast shipping, careful packaging, easy-to-use app, and convenient Apple Pay option. It means a lot to know that ordering from us is quick and hassle-free, even all the way to the USA. We truly appreciate your recommendation! 💙
Community member 
4 Reviews
 Verified
Very very fast shipping. All the products i ordered is exceptional quality. I am keep ordering over and over again. Will continue to make purchases. Plus, i’ve never found a diaper like these ones. It’s incredibly soft.

Reply from babysbestfood.com

Thank you for your wonderful 5-star review! ⭐ We're thrilled to hear that you're happy with our fast shipping and the exceptional quality of our products. It means so much to us that you continue to choose us for your purchases. We're especially delighted that you love our diapers and find them incredibly soft. Your continued trust and support are truly appreciated, and we look forward to serving you again soon! 😊

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We offer premium organic baby food and infant formula from certified organic and biodynamic farms in Germany and Europe. All products comply with strict EU Organic Regulations, are made from carefully...

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