Reviews for viennaclassic.com/en
3.67/5.00
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the most relevant positive review
10 months ago
Great service
However in order to avoid paper and logistics fees and carbon footprint emission (transport ), why don’t you offer the option of e tickets to download
Thanks
the most relevant critical review
9 months ago
Terrible organisation - event cancelled and no response whatsoever to our messages. No information at all from them about the cancellation and total silence from them regarding a refund of our money paid up front. They seem to be intent on just keeping our money and saying nothing in the hope that we will just go away.
Avoid this incompetent and dishonest organisation at all costs! I would give them no stars if I could.
Answer by viennaclassic.com/en
5 months ago
Dear Mrs. B, we are sorry that it took longer to finish your refund. Due to the high number of cancelled events accross Europe and the fact that we are working from home the processing times are longer than usual. We hope you are healthy and wish you all the best. Kindest regards, E.Frey - Vienna Classic
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What other customers say about their experience with viennaclassic.com/en
20 days ago
I ordered 4 tickets to see some Mahler in June. I received an email offering a refund due to Covid to which I responded with my bank details. Two months later, I was asked for an IBAN code (I am not familiar with these but obtained one from my bank and responded). Since then, I have still not received any communication (despite multiple emails) nor a refund. This is not a reputable firm.
Verified review|
2 months ago
Our concert was cancelled. We quickly received a full refund.
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10 months ago
I ordered tickets for an opera show. Firstv they say ticket is available and let me payfor it. Then they say is not sure that te ticket is available, that I will be notified about that later and get a refund if there is no ticket ( but not for travel costst etc). Why this burocracy? Are you waiting for other people who are prepared to pay more?
Verified review|
Answer by viennaclassic.com/en
10 months ago
Dear F.,unfortunately in rare cases it can happen that the event is sold out.In your case it was about standby ticket.The general sale in the state opera begins 8 weeks before the start of the event and only then can we confirm your booking, exactly as we did.We have already confirmed your tickets via email.We thank you for your patience. VCTeam
10 months ago
Great service
However in order to avoid paper and logistics fees and carbon footprint emission (transport ), why don’t you offer the option of e tickets to download
Thanks
Verified review|
10 months ago
Ordered tickets on-line for Europe trip. Website was easy to use and there was a prompt on-line delivery of ticket voucher.
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10 months ago
Thank you so much.It was my first experience. It was exellent.I hope we will meet soon.
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10 months ago
i like the insurance option they offered for our tickets
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5 months ago
Very efficient and smooth service
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11 months ago
Excellent (before the show)
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11 months ago
V good service
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10 months ago
Thank you
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11 months ago
Okay
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9 months ago
Terrible organisation - event cancelled and no response whatsoever to our messages. No information at all from them about the cancellation and total silence from them regarding a refund of our money paid up front. They seem to be intent on just keeping our money and saying nothing in the hope that we will just go away.
Avoid this incompetent and dishonest organisation at all costs! I would give them no stars if I could.
Verified review|
Answer by viennaclassic.com/en
5 months ago
Dear Mrs. B, we are sorry that it took longer to finish your refund. Due to the high number of cancelled events accross Europe and the fact that we are working from home the processing times are longer than usual. We hope you are healthy and wish you all the best. Kindest regards, E.Frey - Vienna Classic
10 months ago
They charged 178 Euro for a 141 Euro ticket and provided no additional service whatsoever. I should have bought this ticket from the official opera website https://www.wiener-staatsoper.at/en/season-tickets/events/. In fact, I can still buy that ticket for 141 Euro on the day of the performance. When I found out, it was too late - vienaclasic does not issue refunds. I am surprised they are legal.
Verified review|
Answer by viennaclassic.com/en
10 months ago
Dear Mr. P., all of our prices are transparent and clearly stated. The total you payed is a combination of the organizer's price and our booking and pre-sale fees. With an outstanding range of events and comprehensive customer service,we offer full entertainment for all customer tastes across Europe.We have sent you a detailed price explanation by email.Best regards, Vienna Classic Team Office.
5 months ago
I ordered two tickets for Simon Boccanegra in September 2020, Vienna Classic charged my credit card 645 euros but sent me no tickets yet. This was over two weeks ago even though they say they deal with requests within three days. Extremely incompetent so far. I would give them no stars at all unless they answer my emails and send me those tickets.
Verified review|
Answer by viennaclassic.com/en
5 months ago
Dear Mrs. von W, we are sorry that it took longer to process your order. You should have received the tickets in the meantime. Kindest regards, E. Frey- Vienna Classic
11 months ago
I paid for two tickets but have so far not received them or a refund. No response to any of my emails or messages left on their website. I am concerned that have wasted my money and an opportunity to see the performance. The Prague opera house tell me the venue was sold out weeks ago. So why are they still selling tickets?
Verified review|
Answer by viennaclassic.com/en
11 months ago
Dear Mr A., we have already cancelled your order and transferred the total amount back to your credit card. The transaction might take several days.In rare cases can happen,that the event is quickly sold out. We offered our customers the best possible alternative, which was also in your case. We thank you for your understanding. Best regards VCTeam
Reviews for viennaclassic.com/en
3.67/5.00
Good
How is the rating calculated?
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certified since: 14/01/2020
updated on: 30/11/2020
viennaclassic.com/en is checked and certified according to the Trusted Shops quality criteria
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Contact
Vienna Classic Online Ticket Office KG
Operngasse 6/1C
1010 Wien
Austria
Trade register
Handelsgericht Wien 258284f
Authorised representative
DI Dr Asmir Tobudic, BA Gojko Spahic