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Verified
Commande non livrée
Commande passée il y a 20 jours
Des jantes à 2500 euro
Et aucunes nouvelles.
Elles étaient en stock en plus.
J'ai envoyé 5 messages restés sans réponses à ce jours
Vraiment pas serieux
Reply from velonity.com
Bonjour, nous sommes vraiment désolés : un retard de livraison n'est jamais acceptable, et nous comprenons que cela
soit contrariant. Nous nous en occupons et vérifions immédiatement ta commande. Nous allons régler ça.
Verified
3 winter Tyre in the same rotation way
First it took 3weeks to receive the wheel and second, I order 4 winter tyre and 3 of them were in the same rotation way!!!
I had to go in a garage and pay for someone to put one tyre in the good way. I lost an afternoon to find someone who make that!!
Reply from velonity.com
Hello,
we’re very sorry to hear about your experience. Waiting three weeks for the wheel and then receiving the tyres mounted in the wrong rotation direction is absolutely frustrating. We understand how annoying it must have been to spend extra time and money at a garage to fix something that should have been correct from the start.
This clearly does not match our quality standards. We take your feedback seriously and will review this internally to prevent mounting and inspection errors like this in the future.
Thank you for bringing this to our attention.
