nordicnest.com
Reviews:

15,068 total reviews   2,416 reviews in the last 12 months

Review summary

Customers consistently praise the high quality, design, and uniqueness of the products, as well as the extensive selection of Scandinavian homewares and unique brands not commonly found elsewhere. Customer service is widely lauded for being responsive, helpful, and resolving issues quickly. Many customers also appreciate the fast and reliable delivery, careful and environmentally conscious packaging, and clear, regular updates on order status. Pricing is generally considered competitive or reasonable, especially during sales. However, some customers express concerns about specific brands or items, frustrations with occasional communication delays or slow responses regarding problems or delays, and disappointment with shipping delays, particularly during holidays or for out-of-stock items. There are also reports of poor or insufficient packing leading to damage, and some customers are dissatisfied with unexpected increases or high shipping and tariff fees.

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Reviewsnordicnest.com

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Community member 
1 Reviews
 Verified

Exceptional Quality & Service from Nordic Nest

Nordic Nest is truly an outstanding company. Every time I visit their website, I’m impressed by the incredible variety of beautifully designed home products they offer. Their collection is a perfect blend of Scandinavian style, quality, and practicality — you can feel the thought and craftsmanship behind every item. What I also love is that you can often find great deals. They regularly have offers, which makes it even easier to bring high‑quality design into your home without overspending. The service is excellent from start to finish. Ordering is smooth, communication is clear, and the postage is fast and reliable. Everything arrives well‑packaged and in perfect condition, which shows how much they care about the customer experience. I absolutely love this company. The products are stunning, the service is fantastic, and the whole shopping experience feels premium and effortless. Nordic Nest has become one of my favourite places to shop for home design. What a company.
Community member 
3 Reviews
 Verified
Great products at a good price . My only concern is that I have only bought Georg Jensen from them which always comes well packed in their own primary boxes, but then NN put those loose / no support in a bigger postage box. So I would be nervous buying any cheaper fragile products , or from a company that does not have good primary packaging . May get damaged / break? That said maybe NN would pack better?
Community member 
1 Reviews
 Verified
I'm a new transplant to France and found Nordic Nest while searching for some beautiful little touches to add to my home. I have loved every single item I've purchased and have found the customer service team very responsive whenever I have had the occasion to reach out.
Community member 
2 Reviews
 Verified
Love the variety of stylish items I have used the site on several occasions over the years from Xmas decorations to lights, candles etc for my home. Great source for design classics not available on the high street.
Community member 
4 Reviews
 Verified

Return customer

I used the website several times both for items in stock and things on back order. I find this a serious retailer, who delivers on its promise. The selection of items is aligned with my taste…And this is why I am a return customer.
Community member 
1 Reviews
 Verified
The items I bought are beautifully crafted the baking tray is made from extremely good quality stainless steel. The cast iron pot looks great, the downside is that it easily stains when cooking food using and the stains do not come out even after being soaked. I would love to give them a higher score but the fact that the cast iron pot stains so easily makes the dish look dirty.

Reply from nordicnest.com

Dear Customer, Thank you for your feedback. We’re glad to hear that you appreciate the quality and design of your items. We understand your concerns regarding the cast iron pot staining, and we would be happy to provide tips and advice to help with this. You are welcome to contact us at info@nordicnest.com so we can look further into the issue with you. Wishing you a lovely day! Best Regards, Carla, Nordic Nest
Community member 
2 Reviews
 Verified

I recommend it

I’ve ordered from Nordic Nest several times and everything arrived without a scratch! Even the glass items! Great quality as well… Shipping sometimes takes a bit longer, so make sure you check if the items are already in stock!
Community member 
2 Reviews
 Verified

The place to go for quality goods for a beautiful home

I had been shopping with Nordic Nest over five years now and I only wish I knew them earlier. We bought from display accessories to kitchen utensils and all the purchases were delivered well. Even in one random case when the item came broken, customer service took care of it pretty quickly and offered outstanding service. I can only recommend them to anyone and everyone who wants to shop with a peace of mind. Thank you Nordic Nest!
Community member 
1 Reviews
 Verified

Great company to deal with

Unfortunately I needed to return some items due to them not matching other furnishings but the online team have been very helpful with the returns process. The original ordering was also easy and trouble free ☺️
Community member 
1 Reviews
 Verified
Excellent customer service. Parcel was lost in transit but Nordic nest team was responsive and issued a new order and refunded postage straight away Excellent blanket. Great value.
Community member 
1 Reviews
 Verified

Great small good quality pot!

I like the quality of the very small stainless steel pot. It has been really good to use for heating milk and other foods. The only thing I'd change in the design, is give this pan a small single handle, not the two handles. It's too small to pick up with size.
Community member 
3 Reviews
 Verified
Love products from Nordic nest and also service,which is great,everything is packaged so good so no mishaps with glass being broken etc,but on the downside,I really don’t like when I put items in my basket to purchase at a later date,ie even a couple of days later and they’ve put the price up,and not by jst pennies,example I put a vase that wasn’t on sale in my basket for £146.00 and 3 days later it was in my basket for £199.00 and it happens every single time,so this time I went to another retailer and paid £141.00,so Nordic nest sort this out please.
Community member 
1 Reviews
 Verified
Pricing and shipping! Very poor customer service communication. Don't advertise products you don't have readily available to ship. Make return s easier for UK customers!! I returned an item, had to pay the shipping and wasn't refunded back! I don't think i will be shopping with you in future! I still haven't received an order i placed months ago!!

Reply from nordicnest.com

Dear Customer, Thank you for your feedback. We’re very sorry to hear about the frustration you’ve experienced with your order and return. We completely understand how disappointing it can be when expectations aren’t met. For our UK customers, return shipping costs are standardly covered by the customer. We realise this may not feel ideal, and we truly appreciate your understanding. You can read more about our return policy here: https://www.nordicnest.com/customer-service/return-policy/ If you’d like any support or have questions about your current order, please reach out to us at info@nordicnest.com. Our team will be happy to help and ensure everything is clear. Wishing you a lovely day! Best Regards, Carla Nordic Nest
Community member 
8 Reviews
 Verified
The customer service is impeccable. If something arrives broken they immediately send a new one. It happened to me a couple of times, so I always feel safe when I order with Nordic Nest.
Community member 
4 Reviews
 Verified
I love Nordic Nest. Such wonderful items and choice, good savings at times too.‘I would give 5 stars apart from every now and again the delivery of items are delayed and delayed and delayed again. I find that frustrating and disappointing. It has happened twice to me, I am still currently waiting delivery of 2 items for the same reason.
Community member 
1 Reviews
 Verified
Nordic Nest team was very professional and courteous when addressing our concerns about ordering over a long distance. We were assured that our products would be inspected and packaged carefully to avoid any damages. All arrived in perfect condition as well as within the specified timeframe. Thank you from Slovakia.
Community member 
1 Reviews
 Verified
I placed an order for delivery to my home. The delivery did not come to my home. Two items were as promised and I am happy with them. One item, a glass food storage container had a part of the lid broken. You sent a replacement. This replacement was not delivered to my home either. The replacement had a similar problem with a broken lid. I requested credit. It was received. Your customer service was good. Some items were good. Others were broken either during shipping or before they were shipped. Watch your stock for problems AND prepare the shipping boxes so items do not get broken during shipping. Thank you.
Community member 
1 Reviews
 Verified

Not great - I would have given 5 stars for the…

I would have given 5 stars for the products I purchased, however I can't as they were rolling around in a box that was 5 or 6 times larger than needed with no padding or bubble wrap - they had also come out of the protective plastic bags as these weren't sealed. It was a miracle that they weren't damaged in transit. Nordic Nest you need to communicate this to your packers. Very poorly packaged.
Community member 
1 Reviews
 Verified
After an initial issue with an order being undelivered by the postal company, the second order came directly to my daughters house. She absolutely loves the product.
Community member 
1 Reviews
 Verified

Delivery needs improvement

Lovely products BUT delivery charge is high and is erratic - often delivered hours away from the allocated time slot or left in an unsecured place

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