nordicnest.com Reviews:
Review summary
Reviews for nordicnest.com are consistently positive. Customers consistently praise the high quality, beauty, and uniqueness of the products, as well as the impressive range and availability of Scandinavian designs. Customer service is frequently described as responsive, friendly, helpful, and quick to resolve issues. Delivery is mostly fast and reliable, and the packaging is often secure and environmentally mindful. Many customers also appreciate the competitive prices, frequent sales, and the hassle-free, quick handling of returns and replacements. The website receives positive feedback for its ease of use, clarity, and helpfulness. Some customers mention occasional faults or brand inconsistencies in the products, as well as poor or inconsistent packaging leading to damaged goods. Delivery delays are reported, especially during busy seasons or with certain couriers. A few customers feel that prices are high, particularly after Brexit or for non-sale items. There are also some suggestions for improving sizing information and stock updates on the website, and a few customers are still awaiting resolution of their returns or replacements.
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Reviews for nordicnest.com
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The customer service is impeccable. If something arrives broken they immediately send a new one. It happened to me a couple of times, so I always feel safe when I order with Nordic Nest.
Nordic Nest team was very professional and courteous when addressing our concerns about ordering over a long distance. We were assured that our products would be inspected and packaged carefully to avoid any damages. All arrived in perfect condition as well as within the specified timeframe. Thank you from Slovakia.
I love Nordic Nest. Such wonderful items and choice, good savings at times too.‘I would give 5 stars apart from every now and again the delivery of items are delayed and delayed and delayed again. I find that frustrating and disappointing. It has happened twice to me, I am still currently waiting delivery of 2 items for the same reason.
I placed an order for delivery to my home. The delivery did not come to my home. Two items were as promised and I am happy with them. One item, a glass food storage container had a part of the lid broken. You sent a replacement. This replacement was not delivered to my home either. The replacement had a similar problem with a broken lid. I requested credit. It was received. Your customer service was good. Some items were good. Others were broken either during shipping or before they were shipped. Watch your stock for problems AND prepare the shipping boxes so items do not get broken during shipping. Thank you.
Not great - I would have given 5 stars for the…
I would have given 5 stars for the products I purchased, however I can't as they were rolling around in a box that was 5 or 6 times larger than needed with no padding or bubble wrap - they had also come out of the protective plastic bags as these weren't sealed. It was a miracle that they weren't damaged in transit. Nordic Nest you need to communicate this to your packers. Very poorly packaged.
My extra large egg shape terrarium is wonderful and my ginseng ficus microcarpa looks magnificent in it!! It was delivered in exceptionally quick time and in perfect condition.
Thank you.
Great choice of products in many categories. Superior communication with excellent representatives and a seamless buying process despite the customs requirements. Highly recommend them.
Good service but poor products this time round
I buy quite often from Nordic Nest and have always been really pleased. This time round I bought a relatively expensive item of furniture which was delivered damaged. Nordic Nest quickly arranged a replacement which has also been delivered damaged. In fairness to Nordic Nest, both items look to have been damaged before they left the manufacturers so it might be time to stop selling that particular brand
Still waiting on a resolution though but hopefully this will be sorted soon
Answer by nordicnest.com
Dear Customer, Thank you for your feedback. We are sorry to hear that your recent experience did not meet expectations, especially when receiving damaged items. We truly appreciate you bringing this to our attention and would like to help ensure the matter is resolved. Please feel free to contact us at info@nordicnest.com so we can follow up with you directly. Wishing you a lovely day!
Best Regards,
Carla
Nordic Nest
A joy to find a website that had exactly what I needed when I needed it … and sent immediately, keeping me updated on progress. As it was a spare for my Stelton coffee jug you’ll understand the importance of keeping the coffee hot! Thank you Nordic Nest
Excellent products.
Having purchased from Nordic Nest for the first time Christmas 2025 and being very pleased with everything I ordered and the way it is run I would recommend it fully. One item was not available at that moment so was promised to be notified when it did and that promise was fulfilled. Personally a very good place to buy very good products at very sensible prices.
Beautiful Items - Fast Delivery
I bought a couple of Christmas decorations at fairly short notice and was really pleased to receive them quickly. The items were fragile and came well packaged and in perfect condition. The 2 nutcrackers—nicknamed Otto and Wolfgang - were much admired, and we were sorry to put them away when the holidays ended.
I've bought glass and lighting over the last few months, all to my liking. Some items have even had free postage to the UK, saving on going to check out and finding you've breeched my £135 boundary.
The products and responsiveness of customer service are excellent. I was disappointed that to ship to the US they use FedEx which resulted in a mafia style shakedown to collect tariffs only after the package was delivered. The fees were double what they should have been because fed ex also has an enormous brokerage fee. And since the package was delivered I had no choice but to pay. Even if I’d returned the lamp I’d still have had to pay. Using the post would make that so much easier. The tariffs would have been collected up front with a much more reasonable brokerage fee.
You get to speak with an actual person when ringing Customer Services, a comparative rarity in the age of chatbots. This person is happy to deal with your specific enquiry, unlike a chatbot restricted to FAQs, which never provide a personalised service.
High quality products, expertly packed and delivered to the UK by a reputable courier service.
They are good size. Do a good job in grinding salt and pepper. But not terribly efficient and effective for grinding other things such as egg shells. Also the wooden adjusting wheal at the top for the coarseness is a bit too close to the bottle making it difficult to grab and turn. Other then that they are very good for salt and pepper grinding.
Quality products & safe delivery
My order was split into three parts (one was a gift I needed by a specific date and the others were preordered items) and I received all of the products in excellent condition while receiving regular updates.
Excellence in staff assistance
The products are beautiful but it was the outstanding customer service that I received from your staff member, Cassy, that has left such a glowing impression of your store. Cassy made the experience feel like I was connecting with a caring friend rather than a cold transactional experience. She was helpful and kind and communicative with follow through regarding my initial order that went to the wrong place, and it was because of her that I ended up as a repeat customer. I hope that you never go down the path of AI assistants because this human connection is what differentiates you from the rest. If you offer staff awards for excellence I would like to nominate Cassy. I commend you on your choice of staff.
I love Nordic Nest, but…
I love Nordic Nest because I can get all my Swedish (and Scandinavian) homewares and furniture there (despite now living in the UK), but the delivery times are often unnecessarily long and it’s very expensive.
Great choice of Nordic style products, especially candles that are hard to source.
Shipping a bit slow as not a UK based company but reliable and always well package.
A shame you don’t have Georg Jensen candles which I have bought from you in the past. Hopefully you will stock them in future
My experience with Nordic Nest is always excellent. They offer high-quality items at great prices, and my orders always arrive quickly via FedEx.
