Sensitivity Check USAReviews:
118 reviews in the last 12 months199 total reviews
Good
Top positive review
Dec 7, 2023
Verified review
I completed this test a few weeks ago, and was very pleased with the process. There are no additional fees or membership. No sales pitches, or marketing emails, and they do not ship out a test kit, so that eliminates higher costs of shipping and materials.
I put my sample in a snack size ziplock bag, printed the test form, and mailed them in an envelope with a regular stamp.
I got my results a few weeks later via email and I was impressed by the educational information included to explain the results.
I have always been skeptical of a hair test, so i decided to do this one at the same time I was doing a blood sensitivity test (which is way more expensive). My hair results lined up with my blood results, which gives me peace of mind to use a hair test going forward and save money.
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Top negative review
Dec 8, 2023
Verified review
Things that I know I’m sensitive to are not listed and things I eat all the time without any problem we’re listed as sensitive
same with my husband and my dog. Just not sure it’s a very accurate test.
It was hard to decipher the results as well
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Reviews for Sensitivity Check USA
Feb 27, 2024
Verified review
Never got results
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Jan 18, 2024
Verified review
Results took a while and have to contact
There is a problem with getting results. I waited a month and had not gotten an email, I downloaded the app and checked frequently, nothing! I finally used the chat, and they quickly found my results that had been ready for 2 weeks! Result were interesting to see! I thought more would have shown up, but I did see things I was sensitive to that I had no idea!
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Answer by Sensitivity Check USA
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Jan 28, 2024
Verified review
Needs Improvement
The results were, in my opinion, incomplete. I had three reports done for my family; each one said "no results" in significant categories.
Too many pages that made this seem like a full report yet they were
canned messages stuffed into the report. Very little attention to interpretation is confusing and, I think, produces a useless report.
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Feb 1, 2024
Verified review
There are things I know that my family and I are allergic to that didn't show up on our reports which makes me doubt the legitimacy of the results. When I contacted the company and complained they said it stated that it isn't an allergy test when I bought it. So much for a satisfaction guarantee! I attached a screenshot of what I saw when purchasing and no where does it state that allergies won't show up in this report.
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Answer by Sensitivity Check USA
Feb 2, 2024
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing and results. Please note that we cannot detect intolerance or allergy from hair samples. Allergy can only be detected via blood sample or skin scratch test. Sensitivity Check products test for your current high sensitivities.
If you have any questions or queries related to your test results or reading the report, please do not hesitate to contact our expert team at info@sensitivitycheck.com and we will be more than happy to assist.
Thanks again for taking the time to leave a review.
Usman
Customer Service Manager
Feb 5, 2024
Verified review
Never sent anything
The directions said to place in the clear envelope and return with the label, but they have never sent anything and there is no contact information for me to call anyone
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Feb 12, 2024
Verified review
Wanted refund. It didn't say that it doesn't test for allergies and I was under the impression that's what I would be getting.
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Feb 5, 2024
Verified review
Deceptive advertising/sales
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Feb 8, 2024
Verified review
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Dec 8, 2023
Verified review
Not sure how accurate the test are
Things that I know I’m sensitive to are not listed and things I eat all the time without any problem we’re listed as sensitive
same with my husband and my dog. Just not sure it’s a very accurate test.
It was hard to decipher the results as well
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Answer by Sensitivity Check USA
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Dec 20, 2023
Verified review
The shipping it to you in a zip-lock bag makes you think it's bogus. How much could a bag and instructions cost to make? The app needs work as well. I don't know how much I trust the results.
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Answer by Sensitivity Check USA
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Nov 19, 2023
Verified review
I can see what I have problems with but not where I would where I would find these things.
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Answer by Sensitivity Check USA
Nov 23, 2023
Thank you for your review.
I am sorry that you are not completely satisfied with the test results.
I am pleased to confirm your test report contains a list of food items we recommend removing from the diet for 4-6 weeks. Each item flagged as a sensitivity contains further information on what this item is and also where it may be found in the case of E numbers/additives.
However, if you have any questions or queries related to your test results, our expert and friendly team is available at info@sensitivitycheck.com to assist.
Donna
Customer Service Manager
Jul 18, 2023
Verified review
I’d like to see a full report, not just the things I’m possibly intolerant to.
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Answer by Sensitivity Check USA
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jan 10, 2024
Verified review
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Answer by Sensitivity Check USA
Jan 24, 2024
Thank you for your review.
We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Donna,
Customer Service Manager
Jan 12, 2024
Verified review
Results Not really Useful, Did Not Catch a Known Sensitivity
I don't find the results useful. It's a long list of foods and numbers and nebulous "reactions" which could be anything or nothing at all. It's also not accurate. For instance, I have a very acute physical reaction to the slightest bit of caramel color but the results showed no sensitivity to caramel color at all. Then I have a 100% reaction score to pineapple, which I eat all the time with no probem. It would be a great resource if the results were valid, but I don't think they are.
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Jan 8, 2024
Verified review
I think they sent a made up results. They came immediately after they received my sample ( it was supposed to take a bit 2 days after they receive it) and the results showed was sensitive to things that I know I am not sensitive to and didn't show that I was sensitive to the things that I know I am.
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Nov 6, 2023
Verified review
My expectations not exceeded
My hope was I'd have a huge list of things I'm sensitive to, msg, aspartame are known migraine triggers maybe because I do not consume those didn't show.
I'm thankful I bought it on sale no hormone, not digestive at all.
Would I do it again no. Would I recommend no.
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Answer by Sensitivity Check USA
Nov 11, 2023
Hello,
Thank you for your review. We are very sorry that our service did not exceeded your expectations.
Please note that example report is available on our website to anyone prior any purchase.
If you have any further questions regarding your results, please don't hesitate to reach out to info@sensitivitycheck.com
Thanks again for the great review!
Lucie
Customer Service
Dec 16, 2023
Verified review
You need to send a kit with packaging to send back. Making us provide everything. I didn't have a printer to send back the paperwork and sample. I gave up. You have my money and I have nothing. I would like a refund but I know that will never happen.
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Dec 22, 2023
Verified review
Too broad results
It didn't really tell me much at all. It didn't narrow anything down except blackberries and a couple of other things.
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Jul 9, 2023
Verified review
Still waiting for my results after months
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Answer by Sensitivity Check USA
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@sensitivitycheck.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jun 2, 2023
Verified review
Never received my results. It’s a scam. 10/10 do not recommend.
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Answer by Sensitivity Check USA
Jun 6, 2023
Hi Julie, thank you for your review.
I can see from your chat with our 24/7 LiveChat team from 1st May requesting our team to resend your order confirmation email.
During this chat, our team provided you with the submission links to submit the details for each person being tested, allowing you to print the submission forms for each person to mail to our lab for testing.
However, looking into your order, I can see you have not yet completed the online forms to print and send to our lab for testing.
If you are unsure how to proceed with your testing, please contact our team at info@sensitivitycheck.com who will be more than happy to assist you in sending your samples to our lab.
Donna,
Customer Service Manager