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Top positive review
Oct 24, 2023
Verified review
I discovered MSC through a recommendation and link on another website - I'm so pleased that I did!
Having taken quite some time looking through the MSC website and other information they provide, I was happy to place my first order with them. Knowing that their products do not contain any fillers or other unwanted ingredients, ticked a huge box for me. Also, I believe their pricing is very fair for the quality of product they provide.
The shipping was super fast! It was shipped on Thurs 19th Oct and arrived at the pick up point I chose - in Spain! - on Mon 24th Oct. Incredible!
I can't recommend MSC enough and I'm already planning my next order!
Updating new card details should be immediate, I have never been asked to use Paypal. I pay various companies with my card and have never had any problems. The card in question has been in use for 3 years, as such it's not new. Four weeks earlier I had paid MCS for my first order with the same card everything was OK and the sale went through. on paying for the second order about 5 weeks later there seemed to be problems as the old card numbers kept coming up instead of the reinstated new one, MCS asked me to use Paypal, which I did and the sale went through. The above has never happened before and I was left none the wiser what the problem might have been.
sincerely
Rhoda Brook(Ms)
Updating new card details should be immediate, I have never been asked to use Paypal. I pay various companies with my card and have never had any problems. The card in question has been in use for 3 years, as such it's not new. Four weeks earlier I had paid MCS for my first order with the same card everything was OK and the sale went through. on paying for the second order about 5 weeks later there seemed to be problems as the old card numbers kept coming up instead of the reinstated new one, MCS asked me to use Paypal, which I did and the sale went through. The above has never happened before and I was left none the wiser what the problem might have been.
sincerely
Rhoda Brook(Ms)
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Answer by MCS Formulas
Mar 16, 2024
Dear Rhoda,
Thank you for your message.
As discussed on the e-mail, the fact that your browser keeps showing the credit card information from your old credit card, is related to your internet browser. We woudl help you with that as well, but we do not have control on your internet browser. We have suggested cleaning the cookies on the internet browser, or if you don't know how to do that, to use other payment methods such as PayPal. (PayPal is not our preferred payment method, given the high transaction fees we have to pay.)
We are sad to see your 3-star review, given that we have always done our best for you, in terms of support, shipping and products. We answered every question you sent us by e-mail, and we constantly upgraded your shipping from Standard to Express so that you have received your orders in just 1-business day. The Citrus Bergamot you are ordering contains the highest quality ingredient that is available Worldwide (standardized in the actives that matter), that costs 4x more than the ingredients used in most Citrus Bergamot food supplements available.
Have a nice weekend.
Kind regards,
The MCS Formulas Team
Feb 18, 2024
Verified review
Change the delivery supplier. Post NL is a very bad option.
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Answer by MCS Formulas
Feb 18, 2024
Dear Customer,
Thank you for your feedback.
Indeed, for Dutch orders, we use PostNL as a (free) standard shipping option.
We checked your case and based on the information we have available, we understand the following:
- Your package has been sent out on 15th February and on 16th PostNL tried to deliver your package but could not find anyone at home
- As a result, they delivered the package to a pick-up point, 2 minutes away from your home by car
- Two days latter, on 17th, you picked up your order from the pick-up point
Is this correct? Please let us know if there was anything else, besides this, that makes PostNL a very bad option, so that we use it as an input in our decision-making process.
Alternatively, besides free shipping, we also offer express shipping that can be selected during checkout.
Thank you in advance for your response.
Kind regards,
The MCS Formulas Team
Nov 20, 2023
Verified review
Reassured with the quality ...but…
Reassured with the quality ...but really expensive.
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Oct 23, 2023
Verified review
I prefer dissolvable
I don't know if the tables are working but I do prefer dissolved tables
Postage was very expensive.
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