Lovevery Europe
Reviews:

390 reviews in the last 12 months891 total reviews  

4.76
Excellent

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Lovevery Europe fulfils all Trusted Shops quality criteria, including
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Top positive review

Jul 3, 2023
 Verified review
The package was "missplaced" by the delivery company but Customer Service at Lovevery was very helpful and arranged it so I received my package in less than 48h. The product arrived in perfect conditions and we are already ussing it with my 3 months old baby. I bought the play mat and the Sensory Strands accesory which I am not using at the moment, I think it is too soon for my baby, he is not able to reach but I hope I use it soon.

Top negative review

Dec 4, 2023
 Verified review
Would be better if the web site was automatically in english and not spanish language. The delivery service was not good, would prefer the option to choose a delivery service company because if I must pay an extra 10€ for delivery I except it to be good (at least to call me before delivery and not just drop by and wake my baby with the doorbell everyime). The products are good but a bit overpriced in my opinion.
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Reviews for Lovevery Europe

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Mar 25, 2024
 Verified review
Great product - packaging and delivery good. However, seriously and unnecessarily ‘way overpriced’!!!!
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Jan 18, 2024
 Verified review
I didn’t receive my order yet but an email to rate my order??? Also no answer from customer service !!!
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Jan 15, 2024
 Verified review
Haven't received the order yet
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Jan 3, 2024
 Verified review
the order isn‘t arrived jet. and the status does not change since friday 29th
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Dec 15, 2023
 Verified review
I haven’t yet received the order and the customer service is slow
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Dec 12, 2023
 Verified review
Never got the shipment. Wrote 2 different emails to the support Team that Paypal took the old address the moment I paid (right away on Sunday, got replies on Monday or Tue night and, in fact, it was shipped later) but got 2 separate emails saying that shipments can not be changed or stopped. Not sure what to do to get my Wood Block set to the right address (preffered) or get money back, at l3ast. Thanks
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Dec 4, 2023
 Verified review

Site language, delivery, price

Would be better if the web site was automatically in english and not spanish language. The delivery service was not good, would prefer the option to choose a delivery service company because if I must pay an extra 10€ for delivery I except it to be good (at least to call me before delivery and not just drop by and wake my baby with the doorbell everyime). The products are good but a bit overpriced in my opinion.
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Nov 22, 2023
 Verified review
I aim at home but the paquet is given on the floor in the water very very bad
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Nov 12, 2023
 Verified review
Package was not delivered
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Oct 7, 2023
 Verified review
Lösungsorientierter Kundenservice
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Sep 7, 2023
 Verified review

Like it

Love lovevery. My kids like all toys. Possibility to combine orders/add goods to the set. I didn't like that I had to pay twice shipping (€15 for a set and €5 for a dog on wheels). I would like the Czech Republic to be included among the countries with free transport.
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Aug 22, 2023
 Verified review
Very slow customer service response rates
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Aug 12, 2023
 Verified review
The order hasnt been fulfilled yet
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Jul 19, 2023
 Verified review

Orderded two weeks ago

Ordered two weeks ago, didn't receive my order yet and they don't respond to my emails.
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Jun 27, 2023
 Verified review
Aun no lo he recibido :(
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May 8, 2023
 Verified review
too long to get back + package sent to wrong adresse
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Answer by Lovevery Europe
May 8, 2023
We apologize for any dissatisfaction you may have experienced. Our team has made direct contact with you to address the issue and find a solution. Please accept our apologies for any inconvenience caused by our delayed response due to a recent public holiday. The Lovevery Team
May 6, 2023
 Verified review
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Apr 29, 2023
 Verified review
Je n’ai toujours pas reçu mon colis ! Et on ne me dit pas où il est
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Answer by Lovevery Europe
May 1, 2023
Bonjour, Nous sommes sincèrement désolés de cela ! Nous allons vous contacter dans les meilleurs délais pour remédier à la situation. Bien à vous, L'equipe Lovevery Europe
Apr 15, 2023
 Verified review
The box arrived completely destroyed. I think it was a total lack of good presentation… considering the price!!!
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Answer by Lovevery Europe
Apr 17, 2023
Hi! We are so sorry to hear about your experience. We will reach out to you directly to make this right! The Lovevery Team Europe