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Top positive review
Jul 3, 2023
Verified review
The package was "missplaced" by the delivery company but Customer Service at Lovevery was very helpful and arranged it so I received my package in less than 48h.
The product arrived in perfect conditions and we are already ussing it with my 3 months old baby. I bought the play mat and the Sensory Strands accesory which I am not using at the moment, I think it is too soon for my baby, he is not able to reach but I hope I use it soon.
Would be better if the web site was automatically in english and not spanish language. The delivery service was not good, would prefer the option to choose a delivery service company because if I must pay an extra 10€ for delivery I except it to be good (at least to call me before delivery and not just drop by and wake my baby with the doorbell everyime). The products are good but a bit overpriced in my opinion.
Excellent quality and appropriate toys for our son. Good guide cards are included in the box. But it seems like he is more interested in other stuff that we use in our daily life😅 So I was wondering if it would be a good investment for our son’s development.
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Apr 21, 2024
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Quick and very friendly, however expensive and unfortunately not possibly to completely fulfill my request
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Apr 21, 2024
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Apr 15, 2024
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Mar 28, 2024
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Feb 9, 2024
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Play kits are great but customer service can be better
Play kits are great! I love everything about them: the materials the toys are made from, the toys selection, the play guide and even the presentation on the box, it is exciting opening it with my kid.
My not so good experiences are due to the customer service. If you make a question, they take days to answer back. The first time I contacted them, they spend more than a week on replying.
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Jan 18, 2024
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I didn’t receive my order yet but an email to rate my order??? Also no answer from customer service !!!
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Jan 15, 2024
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Haven't received the order yet
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Jan 3, 2024
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the order isn‘t arrived jet. and the status does not change since friday 29th
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Dec 15, 2023
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I haven’t yet received the order and the customer service is slow
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Dec 12, 2023
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Never got the shipment.
Wrote 2 different emails to the support Team that Paypal took the old address the moment I paid (right away on Sunday, got replies on Monday or Tue night and, in fact, it was shipped later) but got 2 separate emails saying that shipments can not be changed or stopped.
Not sure what to do to get my Wood Block set to the right address (preffered) or get money back, at l3ast.
Thanks
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Dec 4, 2023
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Site language, delivery, price
Would be better if the web site was automatically in english and not spanish language. The delivery service was not good, would prefer the option to choose a delivery service company because if I must pay an extra 10€ for delivery I except it to be good (at least to call me before delivery and not just drop by and wake my baby with the doorbell everyime). The products are good but a bit overpriced in my opinion.
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Nov 28, 2023
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Nov 22, 2023
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I aim at home but the paquet is given on the floor in the water very very bad
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Nov 17, 2023
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Good
The quality of the product is
excellent. Customer Service is good but could be faster. Pity they do not have a telephone number to call.
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Nov 12, 2023
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Package was not delivered
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Nov 6, 2023
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Ersatzteile problemlos bekommen
Wir haben ein Ersatzteil für ein Produkt benötigt. Der Service war super und ging sehr schnell. Der Versand hat leider etwas lange gebraucht, bis es aus dem Lager rausgegangen ist. Aber insgesamt ist trotzdem alles fein 👍
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Oct 26, 2023
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I love all the details and my baby loves to lay under the playbow, but the material of the layground gets very easy full of dust and hairs. I have to clean it very offen with a sticky brush.
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Oct 23, 2023
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Most of it is excellent, just the way the dust gets collected on the mat is enormous. I dust every day and the mat is still full of it..
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