iskovital.comReviews

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Contact
Retail Platform Solutions B.V.
Dr Holtroplaan 38
5652 XR Eindhoven
Netherlands
+31 854851464
iskovital.com
Trade register
Kamer van Koophandel 77986377
Authorised representative
Dennis Evers

Reviews for iskovital.com

4.59/5.00
Excellent
How is the rating calculated?

142 reviews in the last 12 months

5 stars
80 %
4 stars
11 %
3 stars
4 %
2 stars
1 %
1 star
5 %
1,166 total reviews

the most relevant positive review

6 months ago
Well made masks and very comfortable. I have been buying from Isko for over a year now and they have great variety of colours and patterns to suit most tastes. Just a note on the sizes though: Small size will only fit a very small child or toddler. My daughter is now 9 and uses a size M. She started using a size M when she was 7 and she is quite a slim child. Also, can I suggest an addendum to these masks? Why not add those silicone cord locks toggles so we can adjust the elastics on the mask? I had to buy them online as some of the masks need adjustment.
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the most relevant critical review

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Read the most relevant positive or most relevant critical review

Positive
Critical
6 months ago
Well made masks and very comfortable. I have been buying from Isko for over a year now and they have great variety of colours and patterns to suit most tastes. Just a note on the sizes though: Small size will only fit a very small child or toddler. My daughter is now 9 and uses a size M. She started using a size M when she was 7 and she is quite a slim child. Also, can I suggest an addendum to these masks? Why not add those silicone cord locks toggles so we can adjust the elastics on the mask? I had to buy them online as some of the masks need adjustment.
Read more
2 people found this helpful Show all positive reviews
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Show all critical reviews

What other customers say about their experience with iskovital.com

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(6)
2 months ago
It is now a week since I placed the order. My order is still not yet been delivered. I think next time I will order from a UK based company. It is not clearly obvious that you are based in Europe. Your charges are in GBP. Luckily I do not need the face masks in a hurry.
 helpful 
 Verified review|
Answer by iskovital.com
2 months ago
Hi there. Thanks for your review. We understand the importance of your order and we sincerely apologize for the inconvenience. We are doing everything we can to get your order delivered on time, however, due to high volume of online shopping and impacts of Covid-19, we are experiencing delays with our shipping partners. Your tracking link shows that order is out for delivery, and hopefully should arrive to you soon. Once again, our apologies for the long wait. Keep safe! Best regards
 helpful 
1 year ago
Duncan R. from Cheltenham
Were unable to ship into the UK even with taxes paid and suggested I buy from Amazon which is nearly double the price and will not happen. Slow response when I queried the price difference but now able to place orders via the website again. A good product very let down by poor service.
 helpful 
 Verified review|
Answer by iskovital.com
10 months ago
Hi There, Thanks for your review. It was a real struggle to clear our merchandise into the UK in the last couple of months. We are happy to say that we have resumed our operations into the UK and orders are being smoothly fulfilled. We are sorry to hear that you had a bad experience, hopefully our customer service could support you with your issue. Best regards
 helpful 
6 months ago
I ordered 4 masks in XL size for my husband. I was expecting the mask itself would be larger, as in covering half the size of his face and extending a little below the jawline. Only the ear loops are longer than usual. Disappointed that it’s a regular sized face mask.
 helpful 
 Verified review|
Answer by iskovital.com
6 months ago
Dear Maria, Thanks for your review. We are sad to hear that the size was not a good fit for your husband. Our customer support will contact you to help you out with the problem. Best Regards
 helpful 
5 months ago
This order was fine but I made a subsequent order on 25th August to which there has been no response or shipping date. Please advise status. Graham Clark
 helpful 
 Verified review|
Answer by iskovital.com
5 months ago
Hi Graham, Thanks for your review. The confirmation with track and trace link usually comes from a listing e-mail, it could be that it went straight to your spam. But we will send you an e-mail with the updates of your order right away. :) Sorry that you haven't received it in good time. Best wishes
 helpful 
8 months ago
The size doesn’t seem right. Says large but doesn’t really fit me. Delivery takes it time too
 helpful 
 Verified review|
Answer by iskovital.com
8 months ago
Hello, thank you for your review and feedback, our Customer Service Team will contact you right away. Best regards.
 helpful 
9 months ago
Ordered before and was great but upon second order and not received anything
 helpful 
 Verified review|
Answer by iskovital.com
8 months ago
Hello, thank you for your new order! Your parcel is on its way to you, our Customer Service team will contact you shortly via email to give you all details. Best regards.
 helpful 
1

Reviews for iskovital.com

4.59/5.00
Excellent
How is the rating calculated?

142 reviews in the last 12 months

5 stars
80 %
4 stars
11 %
3 stars
4 %
2 stars
1 %
1 star
5 %
1,166 total reviews

Trustmark for iskovital.com

Status:
Valid
updated on: 28/01/2022
certified since: 26/07/2021
iskovital.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At iskovital.com, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more

iskovital.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At iskovital.com, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more

What does the trustmark mean?

Details about iskovital.com

Contact
Retail Platform Solutions B.V.
Dr Holtroplaan 38
5652 XR Eindhoven
Netherlands
+31 854851464
iskovital.com
Trade register
Kamer van Koophandel 77986377
Authorised representative
Dennis Evers
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