iskovital.comReviews

: 1,126GoodCertified

Go to website
Details
Contact
Contact
Retail Platform Solutions B.V.
Dr Holtroplaan 38
5652 XR Eindhoven
Netherlands
+31 854851464
iskovital.com
Trade register
Kamer van Koophandel 77986377
Authorised representative
Dennis Evers

Reviews for iskovital.com

4.44/5.00
Good
How is the rating calculated?

992 reviews in the last 12 months

5 stars
69 %
4 stars
18 %
3 stars
6 %
2 stars
3 %
1 star
4 %
1,126 total reviews

the most relevant positive review

2 months ago
Well made masks and very comfortable. I have been buying from Isko for over a year now and they have great variety of colours and patterns to suit most tastes. Just a note on the sizes though: Small size will only fit a very small child or toddler. My daughter is now 9 and uses a size M. She started using a size M when she was 7 and she is quite a slim child. Also, can I suggest an addendum to these masks? Why not add those silicone cord locks toggles so we can adjust the elastics on the mask? I had to buy them online as some of the masks need adjustment.
Read more 1 person found this helpful Show all positive reviews

the most relevant critical review

Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
2 months ago
Well made masks and very comfortable. I have been buying from Isko for over a year now and they have great variety of colours and patterns to suit most tastes. Just a note on the sizes though: Small size will only fit a very small child or toddler. My daughter is now 9 and uses a size M. She started using a size M when she was 7 and she is quite a slim child. Also, can I suggest an addendum to these masks? Why not add those silicone cord locks toggles so we can adjust the elastics on the mask? I had to buy them online as some of the masks need adjustment.
Read more 1 person found this helpful Show all positive reviewsRead moreShow all critical reviews

What other customers say about their experience with iskovital.com

Filter 
Rating
 Sort by Relevance 
(55)
1 month ago
I ordered 4 masks in XL size for my husband. I was expecting the mask itself would be larger, as in covering half the size of his face and extending a little below the jawline. Only the ear loops are longer than usual. Disappointed that it’s a regular sized face mask.
 helpful 
 Verified review|
Answer by iskovital.com
1 month ago
Dear Maria, Thanks for your review. We are sad to hear that the size was not a good fit for your husband. Our customer support will contact you to help you out with the problem. Best Regards
 helpful 
23 days ago
This order was fine but I made a subsequent order on 25th August to which there has been no response or shipping date. Please advise status. Graham Clark
 helpful 
 Verified review|
Answer by iskovital.com
22 days ago
Hi Graham, Thanks for your review. The confirmation with track and trace link usually comes from a listing e-mail, it could be that it went straight to your spam. But we will send you an e-mail with the updates of your order right away. :) Sorry that you haven't received it in good time. Best wishes
 helpful 
4 months ago
The size doesn’t seem right. Says large but doesn’t really fit me. Delivery takes it time too
 helpful 
 Verified review|
Answer by iskovital.com
4 months ago
Hello, thank you for your review and feedback, our Customer Service Team will contact you right away. Best regards.
 helpful 
4 months ago
Ordered before and was great but upon second order and not received anything
 helpful 
 Verified review|
Answer by iskovital.com
4 months ago
Hello, thank you for your new order! Your parcel is on its way to you, our Customer Service team will contact you shortly via email to give you all details. Best regards.
 helpful 
8 months ago
Duncan R. from Cheltenham
Were unable to ship into the UK even with taxes paid and suggested I buy from Amazon which is nearly double the price and will not happen. Slow response when I queried the price difference but now able to place orders via the website again. A good product very let down by poor service.
 helpful 
 Verified review|
Answer by iskovital.com
6 months ago
Hi There, Thanks for your review. It was a real struggle to clear our merchandise into the UK in the last couple of months. We are happy to say that we have resumed our operations into the UK and orders are being smoothly fulfilled. We are sorry to hear that you had a bad experience, hopefully our customer service could support you with your issue. Best regards
 helpful 
10 months ago
Chiara B. from Forlì
It's been almost two weeks since my order was placed and I'm still waiting for it. Additionally, it was a huge one and I paid a lot of money in shipping costs, it's quite unbelievable I did not receive it already. The product is great, the service not at all.
 helpful 
 Verified review|
1 year ago
Mal R. from Cramlington
Delivery was relatively quick, and good updates after ordering. Small fitting face mask for an adult, and quite thick material so harder to breath through. Unable to return as opened one (bought 3) but won’t be using it. Disappointed.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Thank you for your feedback. Our customer service team will get in touch with you to find a solution for this problem.
 helpful 
1 year ago
Delivery was fine but disappointed with the product. Ordered medium which was very small and I dont have a large face. They are also very thin and have an strong odour when first worn. The nose clip and ear elastic are soft and fit well.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Thank you for your feedback! Our customer service team will contact you about our return/replacement options.
 helpful 
1 year ago
The masks are well made but 3 of the masks didn't have the nose clips, and the other three did have the nose clips but unfortunately they were positioned wrongly making the folds on the masks face upover when the folds should face down
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Hi Kay, this sounds like a manufacturing fault. Our customer service team will contact you to send you replacements for the faulty masks.
 helpful 
1 year ago
These masks are great as they stay away from your lips enabling you to wear lipstick. They sit perfectly over your nose and chin and don’t ride up or fall down. Very happy with them. Unfortunately the delivery took ages to arrive.
 helpful 
 Verified review|
10 months ago
I followed the recommended size guide but found the mask to be poorly fitted. The customer service received has been excellent. Very quick to respond to my feedback and also to offer a resolution that was best suited to me.
 helpful 
 Verified review|
Answer by iskovital.com
6 months ago
Many thanks for your review and your feedback, we appreciate it. We hope you are enjoying the masks and keeping safe!
 helpful 
1 year ago
Delivery came late but I was unaware the goods were coming from Germany. The sizes of masks are ridiculously small. The medium is a small child size and the large is a regular size. Not for people with bigger faces for sure.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Thank you for your feedback. Our customer service team will inform you about our return options. Just to inform you, we're developing a face cover in size 'XL' which will be released soon.
 helpful 
1 year ago
Delivery was late and it was difficult to find tracking information from the courier. I chose this brand because it used words like sustainable and organic cotton however, the amount of packaging was highly unnecessary.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Thank you for your review. I understand your concerns. We had to choose this packaging to guarantee safety and hygiene. Thank you for understanding.
 helpful 
1 year ago
eeey Isko vital! I just ordered some face masks from your company cause a friend of mine recommended them. What a bummer when i realized that the first day, the first mask that i used unstitched in the upper part
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Hi! We're so sorry, this must be a manufacturing fault. Our customer service team get in touch with you to send a replacement.
 helpful 
1 year ago
Return policy is frankly poor if compared to the overall quality of the products. Complicated and too expensive for returning a single mask that doesn’t fit, due to poor explications i your presentation docs
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Dear Paolo, thank you for your review. Our customer service team will get in touch to you about our return options.
 helpful 
10 months ago
Las gomas deberían ir cosidas al ras de la tela, porque si no la mascarilla queda abierta hacia los lados. Los bordes de las 4 esquinas no están terminados y la tela con el tiempo puede deshilacharse.
 helpful 
 Verified review|
Answer by iskovital.com
10 months ago
Dear Caroli, thank you for your feedback. This should not happen of course, this sounds like a manufacturing fault. Our customer service team will contact you to send you replacements. Our apologies for the inconvenience.
 helpful 
1 year ago
Product fine although took longer to arrive than expected. Do not recommend products to other people as have done so in the past and proved to be wrong - likes are an individual thing.
 helpful 
 Verified review|
10 months ago
The worst mask Iv had ,the mask gets very condensed very quickly and I think makes it worse in terms of hygiene you can feel the moisture dripping they are going straight in the bin
 helpful 
 Verified review|
Answer by iskovital.com
10 months ago
Dear Jason, we're very sorry that our quality does not meet your expectations. Our Customer Service team will get in touch with you about our refund policy. Have a nice day!
 helpful 
1 year ago
Delivery and the process of buying was quick however the quality of the masks feels flimsy. Fine to have on standby for emergencies but not one for every day prolonged wear.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Hi Sarah, I'm sorry to hear that our quality does not meet your expectations. Our customer service team will contact you to find a solution for this inconvenience!
 helpful 
1 year ago
ZAK K. from London
Order came quickly, but sadly masks not very good. Far too narrow and didn’t cover the whole face. Plus the fit was quite baggy’ Unfortunately won’t be able to use them.
 helpful 
 Verified review|
Answer by iskovital.com
1 year ago
Thank you for your feedback. I'm sorry that the masks don't meet your expectations and you're not able to use them. Our customer service team will contact you tomorrow to inform you about our return policy or the option to refund your order.
 helpful 
1
2
3

Reviews for iskovital.com

4.44/5.00
Good
How is the rating calculated?

992 reviews in the last 12 months

5 stars
69 %
4 stars
18 %
3 stars
6 %
2 stars
3 %
1 star
4 %
1,126 total reviews

Trustmark for iskovital.com

Status:
Valid
updated on: 22/09/2021
certified since: 26/07/2021
iskovital.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At iskovital.com, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more

iskovital.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At iskovital.com, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more

What does the trustmark mean?

Details about iskovital.com

Contact
Retail Platform Solutions B.V.
Dr Holtroplaan 38
5652 XR Eindhoven
Netherlands
+31 854851464
iskovital.com
Trade register
Kamer van Koophandel 77986377
Authorised representative
Dennis Evers
Imprint | Data protections | Cookie settings