Review summary
Customers consistently praise the helpfulness, professionalism, and responsiveness of the support staff. The fast and reliable shipping is widely appreciated, as are the competitive and fair prices, frequent discounts, and good value for money. Communication is clear, prompt, and reassuring, with updates provided at every stage and staff easily reachable via multiple channels. Customers are satisfied with the wide selection of products, including major brands and hard-to-find items. Secure and careful packaging, especially for delicate items, receives positive remarks. The website is generally considered easy to use by most customers. A few customers note rare issues with handling returns or responsibility. Some experienced delays with shipping, particularly for items from warehouses or during international shipments. There are isolated complaints about minor packaging damages. A minority encounter issues with website navigation, language, or details on mobile devices.
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How Trusted Shops prevents fake reviewsReviewsEASY-surfshop.com
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Verified
Reliable, informative and good deals
I ordered a sail on pre order late Jun. It was a bit of a risk because it's unsure when you get it. But they gave an estimate between the middle and end of July. They kept me well informed and I expect the sail just before the end of the month. And of course it was a pretty good deal for a 2026/2027 sail. 10% discount and reduced delivery costs. I already ordered some boards before and they have always proved reliable. Excellent packaging. Delivery to Scotland. Thanks Easy Surf.
Reply from EASY-surfshop.com
Wow, thank you so much for this amazing review! 💙
We're delighted to hear you appreciated the updates throughout the pre-order process, the great deal, and our packaging 📦
Thanks for your continued trust and support all the way from Scotland. We hope your new sail brings you plenty of epic sessions! 🌊🤙
Verified
Really good transaction; recommended
Really good transaction; first time I’ve done a cross border purchase from Poland to the UK, but the Easy team sorted it really well and my new Bluedrive K kayak motor was here within just a few days - much quicker than I expected and without any issues with customs or taxes. Messaging and updates were received throughout. Really impressed and would highly recommend for good pricing and/or the availability of many items you can’t find in the UK.
Reply from EASY-surfshop.com
Thanks a lot for such an awesome review! 🌊
Great to hear everything went smooth with the cross-border order and arrived quicker than expected 🤙
Happy we could keep things hassle-free and well communicated along the way!
Really appreciate the recommendation, we're wishing you epic sessions out there! 🏄♂️
Verified
Great experience with this shop 🤙
I ordered the wrong board size (my fault 😅), but the team handled everything perfectly. Super helpful, easy to talk to, and always quick to reply. They sorted out the return without any hassle and helped me get the right board for the new season. Not a small thing when you’re dealing with boards and shipping across countries. Everything arrived in perfect condition and the whole process felt smooth from start to finish.
Stoked with the service — would definitely buy from them again!
Reply from EASY-surfshop.com
Thank you so much for the awesome feedback 🤙
Mistakes with board size happen to the best of us 😅 We’re just glad we could help you get dialed in for the new season without any stress. Stoked that the new board arrived safe and ready to ride, that’s what it’s all about 🌊
Have a great season and see you on the water 🤙
Verified
Flawless, safe, quick and easy purchase experience
The whole communication with the team was flawless. I was in contract via WhatsApp, they answered all my questions, were extremely professional and I was conformable with the whole purchase and experience. The delivery was fast and flawless as well. I would definitely recommend this store! 10/10
Reply from EASY-surfshop.com
Thanks so much for this amazing review! 🌞
We're stoked to hear our team could help answer all your questions and make the whole experience smooth from start to finish 🤙
Thanks for the recommendation and your trust, wishing you epic sessions, and we hope to see you back again soon! 🏄♂️🌊
Verified
Great experience with EasySurfShop! Even though the item wasn't in stock, they were incredibly fast: they ordered it from their supplier and delivered it to me in Italy in just 5 days from Poland. Excellent communication and support throughout the entire process. Highly recommended!
Reply from EASY-surfshop.com
Thanks so much for the fantastic review! 😊
We're stoked we could get the gear to you so quickly, even though it wasn't in stock, and that our communication made the whole process smooth 🤙
Thanks for your recommendation and trust. Wishing you epic sessions and hope to see you back soon! 🏄♂️
Verified
Outstanding service
Excellent experience with Easy Surf Shop. The paddle board arrived very well packaged and in perfect condition. I had a small issue with the pump pressure gauge, and their customer service was outstanding — quick response, very polite, and they sent a replacement without any hassle. Everything was handled smoothly and professionally. Highly recommended!
Reply from EASY-surfshop.com
Thanks a lot for such an awesome review! 🤙
Great to hear everything arrived in perfect condition and that we could sort the issue quickly and smoothly 🏄♂️
Really appreciate the recommendation!
Wishing you awesome season!
Verified
Excellent (!!!) customer service!
Had some extra requests for my order. tge customer service was reacting within seconds & they were able to fix everything in a friendly, professional and fast way. I’m really thankful and amazed by that, its a rare thing nowadays!
A big THANK YOU!!!
Reply from EASY-surfshop.com
Wow, thank you so much for this incredible review! 🙏✨
Reading feedback like this truly makes our day. We're delighted we could help with your special requests and make everything smooth and stress-free 🤝
Thank you for your trust and kind word, we wish you amazing sessions and can't wait to welcome you back! 🌊🤙
Verified
They have most quality brands to a good price. Their customer service is excellent- answering right away and really offer the best support when you have questions or want to change an order.
Easy is really a reliable company h the hat I can recommend
Reply from EASY-surfshop.com
Thank you so much for this fantastic review! 💙
It means a lot to hear that you value our selection, prices, and customer support 🌊
Thanks for your trust and recommendatio! We're always here whenever you need us. Have an amazing time on the water! 🤙☀️
Verified
I m vwry satisfied for every report about my order and the time that it will take to have what i bought , i felt a bit dissapointed when you told me that some of the stuff is in warehouse and it will take 10 to 15days till you have ., thats because its my first time im buying from shops from another country i guess .
Reply from EASY-surfshop.com
Thanks a lot for your honest feedback!
Great to hear you felt well informed and updated throughout the order 🤙
Really appreciate your patience and wishing you awesome sessions once everything is on the water! 🌊
Verified
Everything worked out just fine, the shipping took a bit longer as it was coming from Poland to Austria, but that's Ok, the price-performance ratio was good and that's wjat mattered to us. If we need more surf gear, we'll definitely consider Easy Surf shop again!
Reply from EASY-surfshop.com
Thanks a lot for your kind words! 😊
Glad to hear everything worked out well!
We’d be happy to help again whenever you’re looking for more surf gear 🤙
Wishing you plenty of great sessions and fun on the water!
Verified
Excellent experience with Easy Surf Shop!
I was extremely satisfied with both the customer service and the overall process. Communication was flawless, prompt, and professional, while the products were delivered on time and in perfect condition.
Definitely a trustworthy shop that I highly recommend!
Reply from EASY-surfshop.com
Thanks a lot for such an awesome review!
Great to hear everything went smooth, from communication to delivery 🤙
Really appreciate the recommendation!
Wishing you epic sessions and perfect conditions out there! 🏄♂️
Verified
I ordered a complete wingfoil set, it took around 2 weeks from the day of purchase to home delivery. Great service, fair prices and I recommend it to everyone!
Verified
Muy atentos y amables. Me gestionaron una incidencia en garantía de manera profesional y seria. he hecho bastantes compras y jamas he tenido problemas. En una ocasión me ofrecieron un producto de mejor calidad al mismo precio para que no esperase mas tiempo
Reply from EASY-surfshop.com
¡Muchas gracias por tus palabras! 🌊
Nos alegra mucho saber que valoras la atención y el trato recibido 🤙
Siempre intentamos encontrar la mejor solución y que todo vaya lo más fluido posible.
¡Te deseamos muy buenas sesiones y grandes condiciones en el agua!
Verified
I was able to communicate directly with shop even after my order while I was waiting the package. That support meant a lot to me because I needed to rush the package.
Reply from EASY-surfshop.com
Thanks so much for your 5-star review! 🙌
We're really glad we could support you while you were waiting for your package and help when time mattered most 🚀
Thanks for your trust, and we hope you enjoy every session with your new gear! 🌊🏄♂️
Verified
Excellent webshop! Very good service and reliable delivery. Answering messages directly and consistently. Happy client and thankful of purchase
Reply from EASY-surfshop.com
Thank you so much for your wonderful review! 💙
We're delighted to hear you were happy with our service, communication, and reliable delivery 🚚
Your kind words mean a lot to us. Enjoy your new gear, and we hope to see you back for your next adventure! 🌊
Verified
I tried to get the kit I needed in the UK, but was waiting weeks for the delivery to ship. I got it from Easy Surf in days, and saved hundreds of pounds. A shame to not shop in the UK - I know how hard it is for retailers at the moment, but I needed the kit for a trip.
Reply from EASY-surfshop.com
Thanks a lot for the 5 stars! 🌊
Really glad we could get your gear to you quickly and help you save some cash 🤙
Hope the kit served you well and wishing you epic sessions out there! 🏄♂️
Verified
Great value for money and the tracking was exceptionally good. Keep up the great work. Will definitely recommend you to all my friends.
Reply from EASY-surfshop.com
Thank you so much for the fantastic review! 🌟
We're thrilled to hear you were happy with both the value and the tracking updates along the way 📦
Thanks for your support, and we wish you countless epic sessions on the water! 🤙🌊
Verified
Probably one of the best Surf shops in Europe. And very good customer service.. always fast to give advice and very helpful.
They have all the big brands. And you can always buy the stuff you need to a very good price..
I just hope that they will make a wish list..
Keep up the good work..
Jacob Carstensen Denmark
Verified
The service is great, the prices are great, the people on the chat are great. The only thing that disappointed me was when I took out my new Tabou Air ride 81 MTE from the packaging, which was well packed and without damage.I found a tiny hole on the bottom of the board that I couldn't take a picture of with my phone to prove it existed, so I fixed it myself with epoxy and stuck one of the stickers I got on it, now it looks ok.
Verified
I recently received my new JP R-Winger Pro Edition 80L from Easy Surf Shop and I’m absolutely thrilled. The board’s build quality, finish and performance are outstanding, exactly what I expected from JP. Once again, Easy Surf Shop delivered perfect service: fast shipping, excellent packaging and great communication throughout the process. This is already the fourth board I’ve bought from them – and always JP – which says a lot about the trust I have in both the brand and the shop. Highly recommended to anyone looking for top gear and truly professional customer service.
Reply from EASY-surfshop.com
Thanks a lot for your awesome review!
We’re super happy that your new JP R-Winger Pro Edition 80L delivers exactly what you expected. And thank you for trusting us again — four boards already, all JP, that really means a lot!
Wishing you plenty of great sessions and good winds!