Review summary
Customers consistently highlight the fast delivery times, high-quality products that match descriptions, and competitive pricing as major positives. The wide range and variety of products available is often mentioned as a key advantage, and items are well-packaged to meet expectations. Customer service stands out as excellent, professional, and friendly, with the team going above and beyond to resolve any issues quickly. Communication is clear and prompt, with regular updates and responsive answers to queries. Returns and refunds are described as easy and hassle-free, even for international orders. Some customers note occasional delivery delays depending on location or stock. There are also mentions of import duties and a desire for more special offers.
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How Trusted Shops prevents fake reviewsReviewsEASY-surfshop.com
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(636)
Verified
As "easy" as the name says!
This shop is amazing! I am surprised I had never heard of it before. Perhaps the advertising algorithm isn't quite there yet, but it should be. I only found it when I was doing an obscure search for a particular item. The shop has a massive inventory for watersports. The website has an excellent layout, and items are easy to find with the option to filter products. Ordering was as easy as the name of the shop! Shipping was punctual, and the communication was more than adequate. I felt in the loop for the whole process. I highly recommend this shop.
Reply from EASY-surfshop.com
Wow, thank you for such an amazing review! 💙🙌
We're so glad your search led you to us! 😎 It's great to hear that our wide selection, easy-to-use website and smooth ordering process lived up to our name. And we'll definitely take the hint about our advertising! 😉
Thanks for recommending us, enjoy your gear and see you on the water! 🌊🤙
Verified
The surfboard was delivered, though it arrived about a month late. Thanks to the after-sales support team at EASY/SURF, it was possible to track the shipment and follow up with the carrier. It took some time, but fortunately, everything worked out well. I would like to express my sincere thanks to Kay from EASY/SURF, who provided constant support throughout the process.
Reply from EASY-surfshop.com
Thank you so much for your kind words and patience! 💙🙏
We're sorry the delivery took so much longer than expected, but we're glad everything worked out in the end. A special thanks for recognizing efforts. we'll be sure to pass your appreciation along! 🙌
Enjoy your new board and have some amazing sessions on the water! 🌊🤙
Verified
Your customer services are excellent on taking quick actions and refunds for unavailable / emptied product stocks even ordered. And, they also responded quickly regarding the stocks on suppliers for potential alternatives.
For avoiding refund-after-order cycles and decreasing your own workload due to similar issues, perhaps you may consider synchronizing your website/ product pages with your suppliers' live stock data.
Regards,
Tolga
Reply from EASY-surfshop.com
Thank you, Tolga, for such thoughtful feedback! 🙏
We're glad our team could react quickly with the refund and help check alternative options with our suppliers. We really appreciate your suggestion and are working to improve stock accuracy 💡
Thanks for your understanding and for helping us improve! 🌊🤙
Verified
Reliable, informative and good deals
I ordered a sail on pre order late Jun. It was a bit of a risk because it's unsure when you get it. But they gave an estimate between the middle and end of July. They kept me well informed and I expect the sail just before the end of the month. And of course it was a pretty good deal for a 2026/2027 sail. 10% discount and reduced delivery costs. I already ordered some boards before and they have always proved reliable. Excellent packaging. Delivery to Scotland. Thanks Easy Surf.
Reply from EASY-surfshop.com
Wow, thank you so much for this amazing review! 💙
We're delighted to hear you appreciated the updates throughout the pre-order process, the great deal, and our packaging 📦
Thanks for your continued trust and support all the way from Scotland. We hope your new sail brings you plenty of epic sessions! 🌊🤙
Verified
Great service and fast communication! When a timing issue came up with my original order, Ewa from support helped me clear everything up right away. The wetsuit arrived right on time at my destination and fits perfectly. Really happy with the experience - I'll definitely order here again!
Reply from EASY-surfshop.com
Thanks so much for the wonderful review! 💙🙌
We're thrilled that Ewa could help sort everything out quickly and that your wetsuit arrived right on time and fits perfectly! We'll be sure to pass your kind words on to her. 😊
Enjoy your time on the water, and we look forward to your next order! 🌊
Verified
Customersupport is top!
Ordered on tuesday and delivered in Holland after only 2 days!
This is undoubtedly the fastest shipping I have ever experienced.
Kudos for the way you handled my issue with your shipping coststs.
All in all excellent customerservice!
Thank you.
Reply from EASY-surfshop.com
Wow, thank you for the amazing feedback! 💙🙌
We're thrilled your order reached Holland in record time and that our team could sort out the shipping cost issue smoothly! 🚀📦
Thanks for your trust and kind words, enjoy your gear and see you on the water! 🌊🤙
Verified
Very reliable, friendly and competent people!
The purchase and shipping of my orders have been seamless and consistent over the years. EasySurf Shop is my primary go-to shop for things I cannot find closer to home (United States). Communication is excellent, and always courteous and helpful.
Highly recommended.
Reply from EASY-surfshop.com
Thank you so much for your continued trust over the years! 💙🙌
It means a lot to be your go-to shop all the way from the United States 🌊 We’re especially happy that you value our communication, reliability and service.
Thanks for recommending us, and here’s to many more great sessions! 🤙😎
Verified
Good item, poor customer service
I am basically satisfied with the product I received. However, I am not satisfied with the order fulfillment. When I made the purchase, they promised a 1-day shipping deadline, which turned into 1 week, but even then it was because I asked when the package would be shipped. Then when the package arrived, I received an opened one with no paddle in it. I had to file a complaint several times before I got a response. Fortunately, it was resolved positively. They promised to send the missing piece by post the next day. This has not happened since, although I was promised the next day delivery again.
Reply from EASY-surfshop.com
Thank you for your honest feedback. 🙏
We sincerely apologize, there was an oversight both on our side and at our supplier’s, which unfortunately caused the delays and missing paddle. We’re glad the issue was ultimately resolved, but we know we could have handled it much better.
We’ve learned from this situation and will work to make sure cases like this are handled more smoothly in the future. 💙
Cross-market review
Verified
Cross-market review
Great contact
Direct, very friendly contact and willingness to help to ensure the order arrived the next day. It was treated as a priority and actually arrived, which was important to me because I was leaving for a trip the next day where I needed the equipment.
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Reply from EASY-surfshop.pl
Thank you so much for such a nice review! 💙🙌
It's great that we managed to act quickly and the equipment arrived just in time before the trip ⚡📦
We wish you a great trip and successful sessions on the water! 🤙
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Cross-market review
Verified
Cross-market review
Thank you for good communication and professional advice. Thanks to this, the purchased propulsion set works as it should. The return of the mast and extension was hassle-free, only the courier costs were quite high.
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Reply from EASY-surfshop.pl
Thank you very much for such kind words and appreciating the work of our team!
We are delighted that we could help in choosing equipment that brings joy on the water! 🌊
We also understand the comment regarding return costs; unfortunately, transporting larger items can be expensive.
Thank you for your trust and we wish you many successful sessions! 🤙
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Verified
Ho comprato il sup F2 Lotus come regalo di compleanno per mia figlia, è rimasta sorpresa e felicissima per la bellezza di questa tavola, al mare ha ricevuto tantissimi complimenti. Non posso che essere soddisfatta dell'acquisto
Reply from EASY-surfshop.com
Che bellissima recensione, grazie di cuore! 💙🥰
Siamo felicissimi che il SUP F2 Lotus sia stato un regalo di compleanno così apprezzato e che tua figlia ne sia entusiasta! 🎁🌊
Le auguriamo tantissime splendide avventure in acqua! ☀️🤙
Verified
très bon rapport qualité / prix
Envoi d'une planche à voile gonflable sur une île grecque en plein mois d’août : la planche a été expédiée le jour même de la commande, bien emballée, pour un prix très attractif, et le transporteur UPS l’a acheminée en 9 jours. Très satisfait de ce vendeur.
Reply from EASY-surfshop.com
Merci beaucoup pour ce super retour ! 🙌☀️
Verified
They have an amazing support team, very friendly and supportive! Also, the package arrived in a good state. I have not tested the air pump yet, but I will add another review for the pump after I use it to inflate / deflate the SUP.
Reply from EASY-surfshop.com
Thanks so much for the wonderful feedback! 💙🙌
We’re happy our support team could help and that everything arrived safely 📦✨
We hope the pump works perfectly with your SUP, enjoy your time on the water! 🌊😎
Verified
Really good transaction; recommended
Really good transaction; first time I’ve done a cross border purchase from Poland to the UK, but the Easy team sorted it really well and my new Bluedrive K kayak motor was here within just a few days - much quicker than I expected and without any issues with customs or taxes. Messaging and updates were received throughout. Really impressed and would highly recommend for good pricing and/or the availability of many items you can’t find in the UK.
Reply from EASY-surfshop.com
Thanks a lot for such an awesome review! 🌊
Great to hear everything went smooth with the cross-border order and arrived quicker than expected 🤙
Happy we could keep things hassle-free and well communicated along the way!
Really appreciate the recommendation, we're wishing you epic sessions out there! 🏄♂️
Verified
Great shopping experience, big variety to choose, specialized products (I was looking for a trim box fin a long time). Delivery time was long, but this is due to my county's local logistics.
Reply from EASY-surfshop.com
Thanks so much for the great review! 💙🙌
We're happy you finally found the Trim Box fin you were looking for in our selection! 😊
Thanks for your patience with the local delivery delays. Enjoy your new gear and have some amazing sessions on the water! 🌊🤙
Verified
Good prices, great and fast service.
Good prices. Fast delivery. Great service!
Ordered Some sails and mast and had it delivered to Curaçao. Both times the prices are unmatched and had the sails on Curacao within a week!
Great service!
Reply from EASY-surfshop.com
Thanks so much for the amazing feedback! 🌴🙌
We’re thrilled your sails and mast made it all the way to Curaçao within a week and that you’re happy with our prices and service! ⚡
Enjoy the gear and those Caribbean winds! 💨😎
Verified
Great experience with this shop 🤙
I ordered the wrong board size (my fault 😅), but the team handled everything perfectly. Super helpful, easy to talk to, and always quick to reply. They sorted out the return without any hassle and helped me get the right board for the new season. Not a small thing when you’re dealing with boards and shipping across countries. Everything arrived in perfect condition and the whole process felt smooth from start to finish.
Stoked with the service — would definitely buy from them again!
Reply from EASY-surfshop.com
Thank you so much for the awesome feedback 🤙
Mistakes with board size happen to the best of us 😅 We’re just glad we could help you get dialed in for the new season without any stress. Stoked that the new board arrived safe and ready to ride, that’s what it’s all about 🌊
Have a great season and see you on the water 🤙
Cross-market review
Verified
Cross-market review
over the years I make smaller and larger purchases, I can recommend the company and the product is always as described and tailored to my requirements, including advice on selection
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Reply from EASY-surfshop.pl
Thank you so much for your trust over all these years! 💙🙌
We are glad that our equipment and advice consistently meet your expectations. Such opinions are the best motivation for us! 😊
See you at the next purchases and have great sessions on the water! 🌊
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Verified
Flawless, safe, quick and easy purchase experience
The whole communication with the team was flawless. I was in contract via WhatsApp, they answered all my questions, were extremely professional and I was conformable with the whole purchase and experience. The delivery was fast and flawless as well. I would definitely recommend this store! 10/10
Reply from EASY-surfshop.com
Thanks so much for this amazing review! 🌞
We're stoked to hear our team could help answer all your questions and make the whole experience smooth from start to finish 🤙
Thanks for the recommendation and your trust, wishing you epic sessions, and we hope to see you back again soon! 🏄♂️🌊
Cross-market review
Verified
Cross-market review
Fast delivery and good quality extension. The vest fits well and does not move after falling into the water. The place for the trapeze hook serves its purpose.
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Reply from EASY-surfshop.pl
Thank you for such a detailed review! 💙🙌
Great that the extension meets expectations and the vest fits well and works in practice, even after falling into the water! 💪🌊
May the equipment serve well and provide comfort during every session! 💨🤙
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4.83
Excellent3,318 reviews
since Jun 30, 2015
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At EASY-surfshop boundless dedication to watersports like windsurfing, kitesurfing and SUP continues. Company that was founded in year 2000, in developing country Poland, now expands it's territory fo...
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