EASY-surfshop.com
Reviews:

3,139 total reviews   336 reviews in the last 12 months

Review summary

Customers consistently highlight fast shipping and quick delivery times, as well as competitive pricing that offers good value for money. The support team receives praise for being helpful, responsive, and professional, quickly addressing concerns and resolving issues efficiently. Communication is described as clear, prompt, and informative, particularly regarding order updates and problem resolution. Packaging is noted for being secure and ensuring damage-free deliveries. Additionally, the shop is valued for its wide selection and the availability of unique or hard-to-find products. The team is also commended for effectively handling order mistakes, payment issues, returns, and customs matters with minimal hassle. A few customers have mentioned experiencing shipping delays due to courier-related issues.

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ReviewsEASY-surfshop.com

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Community member 
1 Reviews
 Verified

Really good transaction; recommended

Really good transaction; first time I’ve done a cross border purchase from Poland to the UK, but the Easy team sorted it really well and my new Bluedrive K kayak motor was here within just a few days - much quicker than I expected and without any issues with customs or taxes. Messaging and updates were received throughout. Really impressed and would highly recommend for good pricing and/or the availability of many items you can’t find in the UK.

Reply from EASY-surfshop.com

Thanks a lot for such an awesome review! 🌊 Great to hear everything went smooth with the cross-border order and arrived quicker than expected 🤙 Happy we could keep things hassle-free and well communicated along the way! Really appreciate the recommendation, we're wishing you epic sessions out there! 🏄‍♂️
Community member 
1 Reviews
 Verified
Great experience with this shop 🤙 I ordered the wrong board size (my fault 😅), but the team handled everything perfectly. Super helpful, easy to talk to, and always quick to reply. They sorted out the return without any hassle and helped me get the right board for the new season. Not a small thing when you’re dealing with boards and shipping across countries. Everything arrived in perfect condition and the whole process felt smooth from start to finish. Stoked with the service — would definitely buy from them again!

Reply from EASY-surfshop.com

Thank you so much for the awesome feedback 🤙 Mistakes with board size happen to the best of us 😅 We’re just glad we could help you get dialed in for the new season without any stress. Stoked that the new board arrived safe and ready to ride, that’s what it’s all about 🌊 Have a great season and see you on the water 🤙
Community member 
2 Reviews
 Verified

Outstanding service

Excellent experience with Easy Surf Shop. The paddle board arrived very well packaged and in perfect condition. I had a small issue with the pump pressure gauge, and their customer service was outstanding — quick response, very polite, and they sent a replacement without any hassle. Everything was handled smoothly and professionally. Highly recommended!

Reply from EASY-surfshop.com

Thanks a lot for such an awesome review! 🤙 Great to hear everything arrived in perfect condition and that we could sort the issue quickly and smoothly 🏄‍♂️ Really appreciate the recommendation! Wishing you awesome season!
Community member 
1 Reviews
 Verified
I m vwry satisfied for every report about my order and the time that it will take to have what i bought , i felt a bit dissapointed when you told me that some of the stuff is in warehouse and it will take 10 to 15days till you have ., thats because its my first time im buying from shops from another country i guess .

Reply from EASY-surfshop.com

Thanks a lot for your honest feedback! Great to hear you felt well informed and updated throughout the order 🤙 Really appreciate your patience and wishing you awesome sessions once everything is on the water! 🌊
Community member 
3 Reviews
 Verified
Everything worked out just fine, the shipping took a bit longer as it was coming from Poland to Austria, but that's Ok, the price-performance ratio was good and that's wjat mattered to us. If we need more surf gear, we'll definitely consider Easy Surf shop again!

Reply from EASY-surfshop.com

Thanks a lot for your kind words! 😊 Glad to hear everything worked out well! We’d be happy to help again whenever you’re looking for more surf gear 🤙 Wishing you plenty of great sessions and fun on the water!
Community member 
1 Reviews
 Verified
Excellent experience with Easy Surf Shop! I was extremely satisfied with both the customer service and the overall process. Communication was flawless, prompt, and professional, while the products were delivered on time and in perfect condition. Definitely a trustworthy shop that I highly recommend!

Reply from EASY-surfshop.com

Thanks a lot for such an awesome review! Great to hear everything went smooth, from communication to delivery 🤙 Really appreciate the recommendation! Wishing you epic sessions and perfect conditions out there! 🏄‍♂️
Community member 
1 Reviews
 Verified
Muy atentos y amables. Me gestionaron una incidencia en garantía de manera profesional y seria. he hecho bastantes compras y jamas he tenido problemas. En una ocasión me ofrecieron un producto de mejor calidad al mismo precio para que no esperase mas tiempo

Reply from EASY-surfshop.com

¡Muchas gracias por tus palabras! 🌊 Nos alegra mucho saber que valoras la atención y el trato recibido 🤙 Siempre intentamos encontrar la mejor solución y que todo vaya lo más fluido posible. ¡Te deseamos muy buenas sesiones y grandes condiciones en el agua!
Community member 
1 Reviews
 Verified
I tried to get the kit I needed in the UK, but was waiting weeks for the delivery to ship. I got it from Easy Surf in days, and saved hundreds of pounds. A shame to not shop in the UK - I know how hard it is for retailers at the moment, but I needed the kit for a trip.

Reply from EASY-surfshop.com

Thanks a lot for the 5 stars! 🌊 Really glad we could get your gear to you quickly and help you save some cash 🤙 Hope the kit served you well and wishing you epic sessions out there! 🏄‍♂️
Community member 
6 Reviews
 Verified
Probably one of the best Surf shops in Europe. And very good customer service.. always fast to give advice and very helpful. They have all the big brands. And you can always buy the stuff you need to a very good price.. I just hope that they will make a wish list.. Keep up the good work.. Jacob Carstensen Denmark
Community member 
3 Reviews
 Verified
The service is great, the prices are great, the people on the chat are great. The only thing that disappointed me was when I took out my new Tabou Air ride 81 MTE from the packaging, which was well packed and without damage.I found a tiny hole on the bottom of the board that I couldn't take a picture of with my phone to prove it existed, so I fixed it myself with epoxy and stuck one of the stickers I got on it, now it looks ok.
Community member 
5 Reviews
 Verified
I recently received my new JP R-Winger Pro Edition 80L from Easy Surf Shop and I’m absolutely thrilled. The board’s build quality, finish and performance are outstanding, exactly what I expected from JP. Once again, Easy Surf Shop delivered perfect service: fast shipping, excellent packaging and great communication throughout the process. This is already the fourth board I’ve bought from them – and always JP – which says a lot about the trust I have in both the brand and the shop. Highly recommended to anyone looking for top gear and truly professional customer service.

Reply from EASY-surfshop.com

Thanks a lot for your awesome review! We’re super happy that your new JP R-Winger Pro Edition 80L delivers exactly what you expected. And thank you for trusting us again — four boards already, all JP, that really means a lot! Wishing you plenty of great sessions and good winds!
Community member 
2 Reviews
 Verified

Nice and friendly people there at EasySurfshop. Superb Service and quick shipment!

Ordered a V-Footstrap. Right after placing the order I thought that I should have ordered another one for my other board and so I placed a second order right after the first. EasySurfShop emailed me to ask whether this was done on purpose or whether I did the second order by mistake. When I answered that I forgot to order two right away, I immediately got the postage fees for the second order refunded. Very kind and nice from EasySurfShop. Great communication too. I'm very pleased with their service.
Community member 
1 Reviews
 Verified

Wow - Blazing Fast!

Wow! That was all blazing fast! EasySurfShop together with UPS is a magic duo that deliver within a day from Poland to Northern Germany. Yesterday packed and invoiced, this evening received. You need to know that the items must be in their store at place. If its in the warehouse it always takes around 7 working days before they can ship. But this is mentioned in the shop at every item. I have ordered 3 items, one was deliverable immediately, the other 2 were at the other warehouse. Anyway, after asking if they can send me the one wing now and the others when they arrive they have splited the order in two and sent me the one wing immediately (which arrived within a day) and the other took some time. But this was super ok. We had a fast and responsive communication with the very friendly support and all went well! This is how user friendly support looks like! :) About the great prices we dont need to talk, cant find my Wingfoil stuff cheaper anywhere around! Thanks gals and guys from EasySurfShop, you are doing great!
Community member 
2 Reviews
 Verified
Very helpfull staff. Had some problems with the delivery and did not get support from the postal service but staff from Easy Surf did great job to sort this out, even if they did not cause the problem.

Reply from EASY-surfshop.com

Thanks a lot for your kind words! Really glad the team could help sort everything out and support you through the delivery issues 🤙 That’s what we’re here for! Wishing you perfect conditions out there! 🏄‍♂️
Community member 
1 Reviews
 Verified
Ordered a Duotone wing 4.0m, but unfortunately when I got the order complete I noticed I'd ordered the wrong size, don't know whether that was my fault or not (there is an issue with the site that it won't accept UK as a destination country, but England is OK). I immediately got in touch and the order was corrected quickly and easily.
Community member 
6 Reviews
 Verified
They are probably the best windsurfing Internet boutique in Europe.. best organised good products and all so very helpful if you have any problems Jacob Denmark

Reply from EASY-surfshop.com

Thanks so much for such an awesome review, Jacob 😊 We’re super happy to hear everything from the service to the support hit the mark, especially when things need a little extra help 🤙 Wishing you epic windsurf sessions in Denmark! 🏄‍♂️
Community member 
1 Reviews
 Verified
Prix canon, équipe réactive, livraison rapide, produit conforme ( nelipryde v8 7.7m2( Site génial, je recommande vivement

Reply from EASY-surfshop.com

Merci beaucoup pour ce super retour ! 😊 Merci pour la recommandation, ça nous fait vraiment plaisir 🤙
Community member 
1 Reviews
 Verified
il mio primo acquisto, ho avuto difficoltà perchè il sito non è in italiano. Purtroppo non si può pagare tramite paypal e questo è una cosa abbastanza fastidiosa. Comunque, tutto lo staff risponde velocemente via mail ed è sempre gentile e disponibile. Il pacco è stato spedito velocemente, è arrivato in Sardegna in pochi giorni. Ottimo Imballaggio. Consiglio a tutti di acquistare in questo sito.
Community member 
1 Reviews
 Verified
I ordered a windsurfer fin. My local country’s Customs impounded it due to suspicions of contraband. I contacted Easy Surf and they were wonderful. They responded to the questions raised by Customs and enabled me to receive my fin. I could not wish for better.

Reply from EASY-surfshop.com

Thanks for riding the wave with us! 🌊 Customs can sometimes throw a nasty wipeout, but we’re stoked we could paddle in and help get your fin safely to shore. 🤙 Enjoy the ride and see you on the water – may your sessions be windy and your gear always dialed in!
Community member 
1 Reviews
 Verified
Not fun buying a mast — it’s kind of like buying a washing machine: so boring, but you need it. So it’s great when there’s still a shop in Europe that has the right mast, and at a good price too. Shipped quickly — three days later it was in Stockholm, Sweden — thanks! Then it got annoying that UPS in Sweden doesn’t work at all; the mast just disappeared, and it took a whole week to find out where it had gone after arriving in Stockholm. So top marks to Easy Surf Shop anyway !

Reply from EASY-surfshop.com

Haha, we totally get it — buying a mast isn’t exactly the most thrilling shopping experience, but we’re happy you found the right one with us - and at a good price, too! We’re glad the mast made it to Sweden in record time - though it seems UPS decided to give it a little sightseeing tour of Stockholm first! We truly appreciate your patience and kind words despite the delivery adventure. Wishing you smooth winds and great sessions on the water - and may your next “boring” purchase be at least as efficient as this one! Cheers, The Easy Surf Shop Team 🌊

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