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El Corte InglésReviews

: 1,006Good

4.33

Reviews for El Corte Inglés

515 verified reviews in the last 12 months

1,006 total reviews
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the most relevant positive review


4 months ago
quality of products, variety and the fastest way to get it home. The only thing that I would like you to change is perhaps the web page ! it is not as friendly as it could be. Sometimes even with the fastest internet available it frozens and do not allow purchasing online. The other thing that I personally would like is to get my packages to a consolidated po box in Miami Florida where I get most of my purchases online.
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7 months ago
Great website with a lot of selection however customer service leaves much to be desired. They do not split orders so if you have a 600 Euro order and an item is waiting to be in stock they delay the whole order for weeks until you ask what’s wrong with the order (websites says dispatch is within 5 working days) and they tell you they do not separate orders so you must wait for the missing items or cancel them! This happened to me already twice. Also the shipping fee is ridiculous to ask when a lot of money is being spent. Other competitors don’t charge shipping over a certain expenditure
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 Under review
6 days ago
I am happy with the clothes when they eventually arrived, but delivery and communication were not good. I received an e-mail showing that all items had been dispatched. One item arrived on its own after 2 weeks. I e-mailed to ask where the other items were but I received no reply. The other items arrived a week later. Communication was not good.
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Answer by El Corte Inglés
5 days ago
First of all, we want to express our sincerest apologies for all this situation. Unfortunately our carrier considered that the order was fully delivered by mistake. We did inquiry that issue as soon as you contacted with us. We are glad that the second parcel arrived. We take this opportunity to thank you for trusting in our services. Regards
 Verified review
9 days ago
El Corte Ingles has nice products and fair pricing. Return policy is poor. It is not automatic and a self-service but a cumbersome process where the customer has to engage in lenghtly email communication to receive the refund. After 5 weeks of emailing refund for one item is still pending.
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Answer by El Corte Inglés
5 days ago
First of all, we want to express our sincerest apologies for all this situation that you are going through. We are now working to speed up your return process. We take this opportunity to thank you for trusting in our services Regards
 Verified review
1 month ago 
Excellent products. Excellent service. Excellent delivery service. I am a very happy customer. It would be nice to be able to set up an account, have tried but maybe it's because I live in Ireland.
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 Verified review
1 month ago
The bag came in different size I asked if I can return it for the shop's cost. They told me to wait for decision It is been a week ago Still waiting
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Answer by El Corte Inglés
1 month ago
Good morning, First of all, we want to apologise for all the inconveniences. Your case is under investigation with our supplier and we will give a solution soon. We We take this opportunity to thank you for trusting in our services
 Verified review
1 month ago
El Cort ingles spains best at my door step .. I wanted the voucher never received lookin forward for this voucher Thanks Ali
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 Verified review
15 days ago
Nice shopping, practical webshop and great selection. The distributor is not the best, at least not in Finland.
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 Verified review
18 days ago
The clear delivery status communication. And the very helpful customer service the 2 times I called
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 Verified review
12 days ago
Excellent customer service and quality products in every department of the store.
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 Verified review
1 month ago
Very good price for original items , quick delivery. Very happy with my purchase.
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 Verified review
7 days ago
Quality products, great range and greta sale -excellent and timely delivery
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 Verified review
5 days ago
Love this website, always has great sales and prompt delivery.
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 Verified review
22 days ago
Product delivered on tome and good packages. My complimenten.
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 Verified review
1 month ago
Received shoes on time. I’m very happy with them.
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 Verified review
3 days ago
It is about 15 days for delivery. To much!
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 Verified review
12 days ago
Great info, service & delivery. Recommend
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 Verified review
24 days ago
variety, prices, ease of ordering
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 Verified review
1 month ago
Efficient - easy to use website
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 Verified review
7 days ago
Postal delivery slow to ireland
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 Verified review
19 days ago
Everything perpect, thanks!!
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 Verified review
1 month ago
Great sale and nice items
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