I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
I ordered a coat from Switzerland, where it was deliveref to my home. I was not allowed to send it back (the same week), as they had in their systems that it had been delivered in Germany. A most expensive mistake for me- 345 euros for a coat in the wrong size!
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Answer by sportfits.eu
Mar 22, 2024
Hello and thank you for your review!
Returns from Switzerland are of course normally possible within 30 days of receiving the item.
You received a returns label from us on 20/03/2024 for the return from your address in Switzerland. We have gladly sent you this again by e-mail. You are welcome to use this and return the goods. Please note the instructions you received when you received the e-mail.
Best regards
Your SportFits-Team
Mar 7, 2024
Verified review
Jag har inte fått något paket.
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Answer by sportfits.eu
Mar 11, 2024
Hello and thank you for your review!
We dispatched your order within 24 hours and handed it over to DHL. According to the shipment tracking, the parcel was delivered to you one day after your review.
If this is not the case, please report this to our service staff at info@sportfits.de.
Best regards
Your SportFits-Team
Feb 6, 2024
Verified review
top supplier!
Clear website - transparent communication - good tracking - fast delivery.
Happy customer!
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Feb 22, 2024
Verified review
Quick service and easy refund
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Feb 9, 2024
Verified review
😁👍
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Feb 19, 2024
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Feb 2, 2024
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Feb 19, 2024
Verified review
Very very bad experience!
Very bad experience.
Placed an order with this "company" for the first time on Friday, February 2, 2024. Then ordered a bag from the North Face and paid immediately through Ideal. Subsequently received no order or payment confirmation.
I informed by e-mail on February 7 what the status of my order was. On February 12, I was told in response that additional information was needed to track my order. I did sent the requested information immediately. Including proof of debit from my bank payment.
Today I am told that - despite the additional information I did sent - my order and payment cannot be found. It is suggested that I could place the order again and pay again ....
I thank SPORTFITS for that. So that I limit the damage to the €122.80 I have paid already, without receiving the bag I ordered.
My advice: DO NOT ORDER HERE OR PAY AFTER (IF POSSIBLE)!!!!!!!!
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Answer by sportfits.eu
Feb 23, 2024
Hello and thank you for your review!
We have carried out a check with your data in our payment system.
Unfortunately, the payment seems to have failed during the order process. The payment was therefore never received by us. In this case, no order has been created for you due to the missing payment.
If the amount has already been debited from your account, our payment service provider will automatically reverse the amount within the next few days.
If you are still interested in the item, please simply order the item again via our website. After a successful order, you will of course immediately receive an order confirmation by e-mail.
Best regards
Your SportFits-Team
Feb 5, 2024
Verified review
I got the wrong backpack and haven't had a reply yet to my question about that, which I sent three days ago...
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Answer by sportfits.eu
Feb 9, 2024
Hello and thank you for your review!
We are sorry that you seem to have received the wrong item. Apparently there was an error in the product presentation on our website.
As we can see, your email was answered by one of our complaints team shortly after it arrived and you have already been offered a free return.
We apologise for the inconvenience.
Best regards
Your SportFits-Team
Feb 28, 2024
Verified review
They will only check shipments after waiting for 9 working days.
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Answer by sportfits.eu
Mar 4, 2024
Hello, thank you for your review!
We're sorry that you haven't received your parcel yet. Unfortunately, DHL will only process enquiry requests after the parcel has not moved for 9 consecutive working days. Unfortunately, DHL will not respond to enquiries made before this. Please note that we have no influence on the internal processing procedures of our shipping service providers
Best regards
Your SportFits-Team
Jan 17, 2024
Verified review
Everything went perfectly!
Quick service, product in excellent state, shipping without delay,… Very positive experience!
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Sep 5, 2023
Verified review
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
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Dec 24, 2023
Verified review
Shipped quickly. Great price. New as expected.
Although PLEASE DO NOT USE DEUTCHE POST.
The German postal service just does not know how to do German delivery.
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Oct 31, 2023
Verified review
Great!
Fast shipping with insurance.
packaging can be carefully.
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