sportfits.euReviews:
215 reviews in the last 12 months638 total reviews
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Top positive review
Mar 5, 2024
Verified review
Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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Top negative review
Dec 8, 2023
Verified review
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Reviews for sportfits.eu
Dec 9, 2023
Verified review
Ready to ship, Delivery time 2 - 4 business days!
Ready to ship, Delivery time 2 - 4 business days.... This was the item status when I ordered on 28 Nov 2023. I still have not heard any update about the current status from (The order has been successfully received).... Been more than a week....... would be nice if you have notified it in advance or any sort of update about the situation....
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Answer by sportfits.eu
Dec 15, 2023
Thank you for your feedback!
We regret that you have not yet received your order at the time of your review. Unfortunately, the product you ordered took longer to arrive in the post from the manufacturer to us than expected. However, it was sent to you immediately upon receipt and, according to the tracking system, you have already received it.
We hope you are satisfied with the product you purchased and will continue to improve our service communication in the future!
Best regards
Your SportFits-Team
Dec 8, 2023
Verified review
I ordered first time and had no follow up on my delivery
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Answer by sportfits.eu
Jan 5, 2024
Hello and thank you for your review!
We are sorry that you were not satisfied with our service. For ecological reasons, we do not consider it sensible to enclose a printed returns label with all parcels if only a fraction of them are used. If required, a label can be conveniently requested and printed via our returns portal on our website.
The customer bears the costs for the return, but we will send a €10 voucher for a follow-up order after receipt of the return if something really doesn't fit. This regulation is communicated in many places, e.g. in our FAQ under the returns section.
This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Best regards
Your SportFits Team
Nov 30, 2023
Verified review
My order still has not arrived, 7 days later
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Answer by sportfits.eu
Dec 1, 2023
Hello,
Thank you for your feedback.
Your order was dispatched by us directly on the next day of your order and handed over to DHL. Unfortunately, the delivery to your country seems to be a little delayed in the post. We apologise for this, but unfortunately we cannot intervene in DHL's internal processes.
The current status as of 28.11.2023 is that the parcel is in the export parcel centre. It should arrive in the next few days.
Kind regards
Your SportFits Team
Oct 23, 2023
Verified review
I paid for my order 10 days ago but it still hasn't been shipped.
Support is not responding.
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Answer by sportfits.eu
Oct 24, 2023
Hello and thanks for your review.
Your order contains products with a longer delivery time than usual for us. This is always the case if the order contains products that are not in stock but have just been reordered by the manufacturer and are already on their way to us by post.
A delivery time of 8-10 working days was specified in your order (first line of the order confirmation). Saturdays, Sundays and public holidays are not included.
After receipt of the goods, the order will be shipped to you immediately. Of course, you will receive a shipping confirmation with tracking to the e-mail address specified in the order.
We also informed you of this within our response time (see automatic confirmation of receipt of your email) to your email from Saturday.
Best regards
Your SportFits-Team
Sep 28, 2023
Verified review
Praticamente impossibile fare il reso. Minimo €21 di spese di spedizione per un prodotto pagato €33........
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Answer by sportfits.eu
Oct 5, 2023
Hello and thank you for your review!
The costs for returns are covered by the customer, however, we send a 10€ voucher for a follow-up order after receipt of the return, should something really not fit. This regulation is communicated in many places, e.g. under https://sportfits.eu/returns-warranty or https://sportfits.eu/return-costs. This has proven to be the most sustainable way for us to avoid unnecessary returns without placing an additional burden on the customer.
Kind regards
Your SportFits Team
Jul 12, 2023
Verified review
Answer the phone! I have been waiting for more than 1,5 hours for someone to pick up the phone.
I have not received any information of the delivery which was promised in 4-6 working days.
I am starting to think this whole "company" is a scam.
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Answer by sportfits.eu
Jul 19, 2023
Hello and thank you for your review!
We are sorry that you seem to have had problems contacting us. Our telephone hours are Mon - Fri between 09:00 - 12:00 and 13:00 - 16:00. Please note that there may be slightly longer waiting times at rush hour. Alternatively we can be reached by email around the clock at info@sportfits.eu.
Please note that our e-mails are processed chronologically according to the time of receipt and you will receive a reply from us within the specified response time.
As we can see, your email was answered by us on the same day and your concern could be solved.
Kind regards
Your SportFits Team
Jul 12, 2023
Verified review
Se pago una consegna 9,5€ mi aspetto un servizio eccellente, la consegna doveva arrivare il 7 luglio, ma è arrivata il 10 luglio. Non è colpa vostra, capisco, comunque non comprerò più da voi, la vendita finisce quando il cliente ha nelle sue mani il prodotto, non quando paga.
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Answer by sportfits.eu
Jul 19, 2023
Hello and thank you for your review!
Your package was shipped within 24 hours of your order. Unfortunately, there seems to have been a slight delay in the shipping process.
We therefore ask you to note that the review should actually refer to the shipping company.
Kind regards
Your SportFits Team
Jun 5, 2023
Verified review
We didn't receive ower order....10 days…
We didn't receive ower order....10 days after we buyd socks
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Answer by sportfits.eu
Jun 6, 2023
Hello and thank you for your review!
We are sorry that you have not received your order yet. Your order had a delivery time of 11-13 working days (see order confirmation). Our shipping team handed over your order to DHL on 01.06.2023, unfortunately there seems to have been slight delays there. However, according to the shipment tracking, the package will arrive soon. For more information, please see the shipping confirmation.
Best regards
Your SportFits Team
May 25, 2023
Verified review
Ho ordinato parecchi giorni fa e non ho ancora ricevuto niente. Scrivero' un'opinione completa quando e se ricevero' i pantaloni Montura che ho ordinato. Hanno scritto una mail in tedesco, che io non parlo. Nel sito dicono che la spedizione avviene entro 2 giorni. Finora propio niente bene
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Answer by sportfits.eu
Jun 6, 2023
Hello and thank you for your review!
According to the tracking system, the item was delivered to you on 26.05.2023. If this is not the case, please contact our customer service team who will be happy to help you: info@sportfits.eu.
Kind regards
Your SportFits Team