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sportfits.eu
Reviews:

226 reviews in the last 12 months636 total reviews  

4.46
Good

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Top positive review

Mar 5, 2024
 Verified review
Order backpack off website and arrive in two days of postage such reliable service. Will be back for more outdoor gear in future.
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Top negative review

Dec 8, 2023
 Verified review
I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
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Reviews for sportfits.eu

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Apr 9, 2024
 Verified review
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Apr 4, 2024
 Verified review
Haven’t received my order yet it takes longer than stated on the website was expecting 2 to 4 business days but still no order
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Answer by sportfits.eu
Apr 12, 2024
Hello and thank you for your review! We're sorry to hear that you received your order a little later than expected. According to the system, your order was dispatched the next working day after we received it. The slightly longer shipping time was due to the German public holidays over Easter. According to the tracking system, you received your parcel one day after your review. We hope that you are satisfied with the product you purchased. Best regards Your SportFits-Team
Mar 19, 2024
 Verified review

No returns possible- watch out! p

I ordered a coat from Switzerland, where it was deliveref to my home. I was not allowed to send it back (the same week), as they had in their systems that it had been delivered in Germany. A most expensive mistake for me- 345 euros for a coat in the wrong size!
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Answer by sportfits.eu
Mar 22, 2024
Hello and thank you for your review! Returns from Switzerland are of course normally possible within 30 days of receiving the item. You received a returns label from us on 20/03/2024 for the return from your address in Switzerland. We have gladly sent you this again by e-mail. You are welcome to use this and return the goods. Please note the instructions you received when you received the e-mail. Best regards Your SportFits-Team
Mar 7, 2024
 Verified review
Jag har inte fått något paket.
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Answer by sportfits.eu
Mar 11, 2024
Hello and thank you for your review! We dispatched your order within 24 hours and handed it over to DHL. According to the shipment tracking, the parcel was delivered to you one day after your review. If this is not the case, please report this to our service staff at info@sportfits.de. Best regards Your SportFits-Team
Feb 28, 2024
 Verified review
They will only check shipments after waiting for 9 working days.
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Answer by sportfits.eu
Mar 4, 2024
Hello, thank you for your review! We're sorry that you haven't received your parcel yet. Unfortunately, DHL will only process enquiry requests after the parcel has not moved for 9 consecutive working days. Unfortunately, DHL will not respond to enquiries made before this. Please note that we have no influence on the internal processing procedures of our shipping service providers Best regards Your SportFits-Team
Feb 19, 2024
 Verified review

Very very bad experience!

Very bad experience. Placed an order with this "company" for the first time on Friday, February 2, 2024. Then ordered a bag from the North Face and paid immediately through Ideal. Subsequently received no order or payment confirmation. I informed by e-mail on February 7 what the status of my order was. On February 12, I was told in response that additional information was needed to track my order. I did sent the requested information immediately. Including proof of debit from my bank payment. Today I am told that - despite the additional information I did sent - my order and payment cannot be found. It is suggested that I could place the order again and pay again .... I thank SPORTFITS for that. So that I limit the damage to the €122.80 I have paid already, without receiving the bag I ordered. My advice: DO NOT ORDER HERE OR PAY AFTER (IF POSSIBLE)!!!!!!!!
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Answer by sportfits.eu
Feb 23, 2024
Hello and thank you for your review! We have carried out a check with your data in our payment system. Unfortunately, the payment seems to have failed during the order process. The payment was therefore never received by us. In this case, no order has been created for you due to the missing payment. If the amount has already been debited from your account, our payment service provider will automatically reverse the amount within the next few days. If you are still interested in the item, please simply order the item again via our website. After a successful order, you will of course immediately receive an order confirmation by e-mail. Best regards Your SportFits-Team
Feb 5, 2024
 Verified review
I got the wrong backpack and haven't had a reply yet to my question about that, which I sent three days ago...
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Answer by sportfits.eu
Feb 9, 2024
Hello and thank you for your review! We are sorry that you seem to have received the wrong item. Apparently there was an error in the product presentation on our website. As we can see, your email was answered by one of our complaints team shortly after it arrived and you have already been offered a free return. We apologise for the inconvenience. Best regards Your SportFits-Team
Jan 5, 2024
 Verified review
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Jan 12, 2024
 Verified review

22/12

I placed an order on 22/12. Received a track-and-trace on 29/12. Still no updates in DHL tracking two weeks later. Decided to contact support, but also no response. I believe this webshop is good, but the updates regarding the delivery are lacking. I will adjust my review once I receive the order.
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Answer by sportfits.eu
Jan 19, 2024
Thank you for a review! We are sorry that you have not received your order. Your parcel was actually handed over by us to DHL, but we have not received any feedback regarding a tracking number or similar. For this reason, we have already initiated a refund of the purchase price and have already sent it back to you using the same payment method that was used in the order. Best regards Your SportFits-Team
Jan 9, 2024
 Verified review

Non-delivery of goods

I ordered and paid the goods 17th December 23. I still don't have the goods or a single answer to the question. I do not recommend the store
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Answer by sportfits.eu
Jan 11, 2024
Hello and thank you for your review! We're sorry that you haven't received your parcel yet. Your order from 15 December was dispatched by us on 17 December and handed over to DHL. You have also received a shipping confirmation with a tracking link to your email address j********@s******.*z. According to this, the parcel is still being processed and should be delivered to you in the next few days. Best regards Your SportFits-Team
Jan 17, 2024
 Verified review
no info about the order for more than 2 weeks, no answer to emails, impossible to talk by phone
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for a review! We are sorry that you are unhappy with our customer service. Unfortunately, there were slight delays in our service channels. As we can see, your order was dispatched and handed over to DHL on 04.01.24, 14 hours after we received your order. You were also informed of this the day before yesterday during the telephone conversation with one of our service employees. We hope your parcel reaches you soon and that you are satisfied with the item you have purchased. Best regards Your SportFits-Team
Jan 18, 2024
 Verified review
I haven't my order yet.
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for your review! Your order was dispatched within 24 hours of receipt. You have also received a dispatch confirmation with shipment tracking by email. According to this tracking, the parcel has reached you today and has been delivered to you. We hope you are happy with the product you have purchased. Best regards Your SportFits-Team
Sep 5, 2023
 Verified review
You could inform your customer when You have received the payment. A bank transfer takes time and many things may go wrong. It would be nice to see as soon as possible that the transfer has been successful.
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Oct 7, 2023
 Verified review
I like products quality and fast delivery. You should send confirmation e-mail in english (or even better in the customer’s language)
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Dec 21, 2023
 Verified review
little problem with returned payment, but before christmas…we sorted out
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Dec 8, 2023
 Verified review
Your service is perfect. Thanks
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Oct 11, 2023
 Verified review
Great product, good price
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Jun 16, 2023
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Dec 18, 2023
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Dec 13, 2023
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