I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
Very bad experience.
Placed an order with this "company" for the first time on Friday, February 2, 2024. Then ordered a bag from the North Face and paid immediately through Ideal. Subsequently received no order or payment confirmation.
I informed by e-mail on February 7 what the status of my order was. On February 12, I was told in response that additional information was needed to track my order. I did sent the requested information immediately. Including proof of debit from my bank payment.
Today I am told that - despite the additional information I did sent - my order and payment cannot be found. It is suggested that I could place the order again and pay again ....
I thank SPORTFITS for that. So that I limit the damage to the €122.80 I have paid already, without receiving the bag I ordered.
My advice: DO NOT ORDER HERE OR PAY AFTER (IF POSSIBLE)!!!!!!!!
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Answer by sportfits.eu
Feb 23, 2024
Hello and thank you for your review!
We have carried out a check with your data in our payment system.
Unfortunately, the payment seems to have failed during the order process. The payment was therefore never received by us. In this case, no order has been created for you due to the missing payment.
If the amount has already been debited from your account, our payment service provider will automatically reverse the amount within the next few days.
If you are still interested in the item, please simply order the item again via our website. After a successful order, you will of course immediately receive an order confirmation by e-mail.
Best regards
Your SportFits-Team
Mar 7, 2024
Verified review
Jag har inte fått något paket.
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Answer by sportfits.eu
Mar 11, 2024
Hello and thank you for your review!
We dispatched your order within 24 hours and handed it over to DHL. According to the shipment tracking, the parcel was delivered to you one day after your review.
If this is not the case, please report this to our service staff at info@sportfits.de.
Best regards
Your SportFits-Team
Feb 28, 2024
Verified review
They will only check shipments after waiting for 9 working days.
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Answer by sportfits.eu
Mar 4, 2024
Hello, thank you for your review!
We're sorry that you haven't received your parcel yet. Unfortunately, DHL will only process enquiry requests after the parcel has not moved for 9 consecutive working days. Unfortunately, DHL will not respond to enquiries made before this. Please note that we have no influence on the internal processing procedures of our shipping service providers
Best regards
Your SportFits-Team
Jan 17, 2024
Verified review
Everything went perfectly!
Quick service, product in excellent state, shipping without delay,… Very positive experience!
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Jan 21, 2024
Verified review
Great deal,quick delivery to Czechia about 6 days....
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Jan 24, 2024
Verified review
In Sportfits I could find the parka I was looking for at the best price on line anda received the order in a very short term.
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Jan 29, 2024
Verified review
Vera quick delivery 👍
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Feb 6, 2024
Verified review
top supplier!
Clear website - transparent communication - good tracking - fast delivery.
Happy customer!
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