I ordered first time and had no follow up on when to receive my parcel by email which is normally done. Instead I found a note I my physical mailbox which was about to get lost in publicity papers. Very unsafe and old fashioned. I loved the jacket but returned it as too small. No return label was given so I had to struggle with UPS as a private client. I hope I will be reimbursed. I now bought the jacket in a larger size, but again 10 days gone and no update as to when I will receive it? This leaves me with an unsafe feeling.
I got the wrong backpack and haven't had a reply yet to my question about that, which I sent three days ago...
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Answer by sportfits.eu
Feb 9, 2024
Hello and thank you for your review!
We are sorry that you seem to have received the wrong item. Apparently there was an error in the product presentation on our website.
As we can see, your email was answered by one of our complaints team shortly after it arrived and you have already been offered a free return.
We apologise for the inconvenience.
Best regards
Your SportFits-Team
Jan 17, 2024
Verified review
no info about the order for more than 2 weeks, no answer to emails, impossible to talk by phone
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for a review!
We are sorry that you are unhappy with our customer service. Unfortunately, there were slight delays in our service channels.
As we can see, your order was dispatched and handed over to DHL on 04.01.24, 14 hours after we received your order. You were also informed of this the day before yesterday during the telephone conversation with one of our service employees.
We hope your parcel reaches you soon and that you are satisfied with the item you have purchased.
Best regards
Your SportFits-Team
Jan 18, 2024
Verified review
I haven't my order yet.
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Answer by sportfits.eu
Jan 19, 2024
Hello and thank you for your review!
Your order was dispatched within 24 hours of receipt. You have also received a dispatch confirmation with shipment tracking by email.
According to this tracking, the parcel has reached you today and has been delivered to you.
We hope you are happy with the product you have purchased.
Best regards
Your SportFits-Team
Dec 24, 2023
Verified review
Shipped quickly. Great price. New as expected.
Although PLEASE DO NOT USE DEUTCHE POST.
The German postal service just does not know how to do German delivery.
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Oct 31, 2023
Verified review
Great!
Fast shipping with insurance.
packaging can be carefully.
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Jul 2, 2023
Verified review
Fast service!
I was surprised m goods came so soon.
One point for approval, the app and mail told us it was delivered to NL via PostNL
But surprise, it came by DHL.....
So no track and trace. We were lucky to be at home..
So that's the only criticism.
But I would and did order again here!!
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Jun 23, 2023
Verified review
fast delivery of a high quality product. Unfortunately returns have to be paid by buyer. unfortunately the sizes aren't really true to size, so I had to give the shoes to my son... Good for him.
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Dec 13, 2023
Verified review
Website was very easy to navigate. User friendly makes the whole process more enjoyable. Products received as described and very fast delivery.
Thank you.
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Dec 22, 2023
Verified review
Muy bien.
Pese a ser estas fechas llego a tiempo y en tiempo . Lo único que pone nervioso es no saber dónde está tu pedido para poder seguir
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Nov 19, 2023
Verified review
Happy with the experience
Order arrived quickly, price was ok (cheaper than other stores at time of purchase). Delivered quickly. I would buy again.
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