Review summary
Customers consistently praise the high quality, craftsmanship, and premium materials of the shoes, describing them as well-made and comfortable. Many are impressed by the speedy and reliable delivery, and they highlight the helpful, efficient, and responsive customer service. Numerous reviewers feel that the shoes are worth the investment and appreciate the generally easy return and exchange process. Some also find the sizing guidance accurate and helpful. However, a number of customers have noted issues with delivery carriers, unexpected additional charges, and high import fees. There are mixed experiences with sizing guidance, with some finding it confusing or inaccurate. While the return process is typically easy, others have found it slow, costly, or unclear, particularly for international returns. Additionally, a few customers encountered negative experiences with customer service during returns and communication. Some mention that the shoes can feel heavy initially or require a break-in period.
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How Trusted Shops prevents fake reviewsReviewskleman EN
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Item was great but using DHL as a carrier is terrible
Item and quality were great as well as sizing guide was perfect. Unfortunately, DHL is a horrible carrier that forces customers to pay extra for delivery. Please consider using UPS as a carrier instead
Reply from kleman EN
Thank you for highlighting the product quality and fit, we’re glad those met your expectations.
Regarding the additional charges, these are not linked to the carrier itself but to U.S. import regulations. The United States has ended the de minimis customs exemption, which previously allowed parcels under $800 to enter the country without duties or taxes. Since this rule is no longer in place, customs fees may now be requested upon delivery, regardless of the carrier.
We understand how frustrating unexpected costs can be, but these charges are set by local authorities and remain outside our control.
the KLEMAN team
Verified
Beautiful quality shoes ! Superb Service
Beautiful quality shoes and superb customer service. Very efficient delivery service
Reply from kleman EN
Hello,
Thank you
We’re thrilled to hear that you are happy with the quality of your shoes and our customer service.
We look forward to welcoming you back for your next order!
KLEMAN Team
Verified
My new favourite pair of boots, quality and craftsmanship is beyond any boot I’ve ever purchased. Can’t wait to grab a second pair, worth every penny.
Reply from kleman EN
So glad to hear your KLEMAN boots have found a special place in your collection! We can’t wait to welcome you back for that second pair.
The KLEMAN team
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Fast Delivery, the leather feels great. The sizing is perfect. all good. I bought a pair for myself last year, and this time I got another pair for my wife
Reply from kleman EN
Hello,
Thank you very much for your feedback! We are delighted to hear that the shoes fit perfectly, the leather feels great, and that you were satisfied enough to get a pair for your wife as well.
See you soon !
KLEMAN Team
Verified
Shoes are extremely comfortable and received shipment 4 days after placing order even though it was shipped to the USA.
Reply from kleman EN
Thank you for your kind feedback! We’re happy to hear that you find the shoes comfortable and that your order arrived quickly. We truly appreciate your support and hope you enjoy wearing them !
The KLEMAN Team
Verified
The sizing recommended by the guide and Trufit was one full size bigger than the way the pair fit.
Reply from kleman EN
Thank you for your feedback. We are sorry to hear that the sizing recommendation did not match the actual fit of your pair.
Our size guide and TruFit recommendations are designed to help customers choose the best size possible, but fit can sometimes vary depending on foot shape and personal comfort preferences. We understand how disappointing this can be and we truly appreciate you sharing your experience.
Your feedback is valuable and will help us continue improving our sizing guidance for future customers.
Kleman team
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My third pair of shoes from Kleman! This says a lot about how well I like the brand and their services. Great price for quality shoes.
Reply from kleman EN
Thank you for your continued trust. We’re really glad to know you appreciate the quality of our shoes and our service. Having you come back for a third pair means a lot to us.
the KLEMAN team
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Great shoe! Only criticism is that the blue suede on the inside of the heel bleeds onto the sock, but it’s well worth it!
Reply from kleman EN
Hello,
Thank you for your review and rating!
We are delighted to hear that you like the shoes overall. We appreciate your feedback regarding the blue suede inside the heel and will take it into account.
See you soon,
The KLEMAN team
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Shipping could be cheaper, product itself is very high quality and very cool.
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I love the color and grain!
Reply from kleman EN
Hello,
Thank you so much!
We’re delighted that you love the color and the leather grain.
See you soon,
KLEMAN Team