Review summary
Customers frequently praise the fast and reliable delivery, the overall quality, craftsmanship, and materials of the shoes, as well as their unique and beautiful style and design. Many also highlight the comfort, noting the shoes are suitable for long wear, and several appreciate the helpfulness and responsiveness of customer service. Some customers also find the sizing guides useful for achieving a perfect fit. However, some customers have experienced delivery delays or issues with certain carriers, and a few have expressed concerns about the quality or heaviness of the shoes. Sizing feedback is mixed, with several customers citing issues with accuracy or the returns process due to fit problems. There are notable frustrations with refund processing and unresolved support cases, and many international customers are dissatisfied with high shipping costs and unexpected import duties.
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How Trusted Shops prevents fake reviewsReviewskleman EN
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Verified
very fast delivery (to DK), lovely shoes
very fast delivery (to DK), lovely shoes
Reply from kleman EN
Hello,
Thank you very much for your review !
We're delighted to hear that your order was delivered quickly to Denmark and that you love your shoes.
See you soon
KLEMAN Team
Verified
Quality for the price is outstanding. The heritage makes me feel connected to the past.
Reply from kleman EN
We’re delighted to hear that you appreciate both the quality and the heritage behind your Kleman shoes. Enjoy your pair, and thank you again for your trust and support!
Kleman team
Verified
Excellent quality, quick delivery.
Reply from kleman EN
Hello,
Thank you for your wonderful review!
We're delighted to hear that you are pleased with the quality of your purchase and our fast delivery service. Your satisfaction is our top priority, and your feedback means a lot to us.
See you soon !
KLEMAN Team
Verified
Customer service was quick and helpful. The product is of great quality for the price, and has an elegant, unique style.
Reply from kleman EN
Hello,
We are delighted to hear that our customer service team was able to respond quickly and effectively to your needs. It is also a pleasure to know that you are pleased with the quality and style of the product.
Thank you once again for your trust!
KLEMAN Team
Verified
The buying experience was exceptionally smooth and the fact that my shoes were delivered from France to Seattle within 3 days was astounding. These boots are a core part of my wardrobe and Kleman is an exceptional brand.
Reply from kleman EN
Thank you for your feedback ! We’re glad everything went smoothly and that your boots arrived so quickly. Your support means a lot to us, thank you for choosing Kleman.
The Kleman team
Verified
Very good web experience, excellent delivery and shoes are perfect
Reply from kleman EN
Thank you very much for your feedback and for choosing our Kleman leather shoes.
We are delighted to hear that you are satisfied with your purchase. Kleman is renowned for its quality craftsmanship and we are pleased that the shoes met your expectations.
We truly appreciate your trust,
Kleman Team
Verified
Verified
Verified
So nice shoes, good quality and good design. Now I own three pairs and just want to buy more.
Verified
Just bought a pair of the new loafers; great materials and very comfortable. Prompt delivery too.
Reply from kleman EN
Hello,
Thank you so much !
We’re delighted to hear that you love your new loafers and that you appreciated both the quality and comfort.
Enjoy your new pair, and we hope to see you again soon
KLEMAN Team
Verified
Verified
Impressive delivery time and correct replacement policy
Reply from kleman EN
We’re delighted to hear that you appreciated our delivery time and replacement policy. At Kleman, we strive to provide both high-quality leather footwear and reliable customer service.
Best regards,
The Kleman Team
Verified
Verified
The sizing is far too large. I own around ten different pairs of shoes in size 45, and they all fit me correctly. However, the shoes I ordered from this seller are at least two sizes too big.
I now have to return them at my own expense, which costs €30. I agreed to pay €30 for delivery, but having to pay another €30 for the return because of a sizing issue that is not my fault is unacceptable.
The shoes themselves cost €85, so I am now paying almost as much in shipping and return fees for a product I dont even keep. This is very disappointing.
Reply from kleman EN
Hello,
We’re sorry to hear that the size you chose doesn’t fit you.
Our shoes can indeed have different fits depending on the shape and style. That’s why we provide sizing recommendations on our website to help our customers make the best choice before placing an order.
Regarding return shipping costs, these are outlined in our Terms and Conditions and also depend on the selections made during checkout (particularly the delivery country). We regret that this information did not help prevent your disappointment.
Thank you for your feedback, which helps us improve the support we offer our customers.
KLEMAN Team
Verified
you guys are perfect, bravo!
Reply from kleman EN
Wow, thank you so much for your amazing review!
Bravo to you as well for your support and trust in our Kleman leather shoes.
Kleman Team
Verified
Verified
Verified
The shoes are fine and were delivered timely. What i did not expect was that after paying $140 for the shoes and $30 to ship from France, i would be charged $53 in duty charges. I had no idea you would pay that much. I ended up paying over $200 for the shoes. I felt ripped off. I will never order directly from Kleman again.
Reply from kleman EN
Thank you for your feedback. We are pleased to hear that you were satisfied with the quality of the shoes and the delivery time.
We are however sorry to learn about your disappointment regarding the customs and import duties. As mentioned on our website, international orders shipped outside the European Union may be subject to local taxes and duties charged by the destination country. Unfortunately, these fees are determined by local customs authorities and remain outside of our control.
We fully understand that these additional costs can be frustrating and we appreciate your feedback.
Kleman Team
Verified
Verified
Great shoes and speedy delivery!
I had searched unsuccessfully in person and in US-based online shoe stores for fisherman's sandals. I was hesitant to buy them from Kleman because I have had problems with European sizing and I thought they would be too expensive and take too long to ship. The cost for shipping was included in the price of the shoes (the price shown on the website was all I paid--no additional cost for shipping or taxes) and I received the shoes within a week. The shoes are well-made and comfortable. The fit is fine.
Reply from kleman EN
Thank you for your kind feedback !