Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Sep 22, 2023
Verified review
Kedves MOTEA!
Az /36000007297/ rendelésszámon a kiválasztott termék kifogástalan minőségben, és gyorsan megérkezett! Köszönet érte!
Az előző megrendeléseim is a jelzett határidőre, és a feladatuk elvégzéséhez megfelelő, kiváló állapotban megérkeztek!
Van viszont egy élő megrendelés, rendelésszám: 36000004286 tervezett szállítás:2023.06.20, kifizetett összeg: 123,72 €
melyet a mai napig nem kaptam meg! Kérem a segítségüket, hogy a megrendelt, kifizetett, és visszaigazolt termékeket mielőbb átvehessem!
Segítségüket előre is megköszönve üdvözlettel: Bálint László
I bought a set of panniers for £105, I waited for weeks before finding out they are sent from Germany, where the firm is based. I got an email saying the delivery was due so I stayed home all day...didn't arrive then the order status changed back to 'in transit'. Then Customs and Excise sent me a demand for £65 vat and import duties. I rang Motea after getting several emails in German, asking to cancel the order (I was going on holiday and needed panniers the next day!). They said they couldn't refund me until they got the package back to their base in Germany. After 21 days C&E sent the package back, another week later I got my refund.Motea have had this issue many times yet they did nothing to help, read their abysmal feedback!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for motea.com/en
Filter
Rating
Sort by
Relevance
Apr 3, 2024
Verified review
The product is good.
The product was good, tyre changing stand/ConStands.
Definitely works & great value for money. I use mine standing up, a bit like the expensive 'Rabaconda machine' otherwise you end up chasing it round the room as I don't have the facility to bolt it to the ground. My suggestion to ConStands/Motea would be to include a leg to be able to stand it up like a Rabaconda. Second suggestion is that the wheel rim support block nearest the bead breaker is almost at the edge of the tyre rim, I now use a block of wood to support the rim but it would be nice if the machine support was in the right place.
I was initially concerned that I was giving money to a company I didn't know anytime about, however one week later the stand arrived & I'm happy.
I would totally recommend this machine!
Report review
Apr 16, 2024
Verified review
I was not impressed by the courier, who did not bother to read the instructions posted on the door to phone the number and someone would accept the parcel. I then had to take a day off work to wait for it to be delivered the next working day (2 days later), and wasted the whole morning. It would be better if a time frame for delivery was advised to allow for this.
Report review
Apr 12, 2024
Verified review
Quick delivery, easy communication. I actually managed to speak to a real person here in UK when I had a problem. Improvements…better description of items, I bought some bag liners which were for my bike but they didn’t fit, not sure if that’s you or supplier ?
Report review
Apr 12, 2024
Verified review
Excellent customer service, lots of update emails on my order. The motorbike bags are fabulous..so well made, better than I could have ever hoped for. They are a 40th birthday present for my boyfriend & he’s over the moon with them.
Report review
5 days ago
Verified review
Comunication dificult but trusted. DHL lost my package but MOTEA send another one without waiting for DHL to complete their investigation. Very well done- Thank you. End up receiving both orders :)
Report review
Apr 12, 2024
Verified review
Top service company
I had an item that I had to send back some time ago, no problem, so I bought another item, it was perfect and as described, I have shopped 3 times with them and would shop again
Report review
Apr 1, 2024
Verified review
Nice clear website. Delivery could have been faster but not sure if the parts were actually in stock or sourced after purchase.
Report review
Apr 13, 2024
Verified review
We didn't hear anything from you between the order being prepared for despatch until the item was delivered to the front door.
Report review
Apr 12, 2024
Verified review
Only suggestion would be it would be helpful to have an email contact address for queries or questions regarding orders etc.
Report review
Apr 17, 2024
Verified review
The screws keep coming loose. It doesn’t close all the way to the ground had to put a locking mechanism on it.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.