motea.com/en
Reviews:

848 reviews in the last 12 months848 total reviews  

4.30
Good

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Certified since: Aug 22, 2023
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motea.com/en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Sep 22, 2023
 Verified review
Kedves MOTEA! Az /36000007297/ rendelésszámon a kiválasztott termék kifogástalan minőségben, és gyorsan megérkezett! Köszönet érte! Az előző megrendeléseim is a jelzett határidőre, és a feladatuk elvégzéséhez megfelelő, kiváló állapotban megérkeztek! Van viszont egy élő megrendelés, rendelésszám: 36000004286 tervezett szállítás:2023.06.20, kifizetett összeg: 123,72 € melyet a mai napig nem kaptam meg! Kérem a segítségüket, hogy a megrendelt, kifizetett, és visszaigazolt termékeket mielőbb átvehessem! Segítségüket előre is megköszönve üdvözlettel: Bálint László

Top negative review

Sep 15, 2023
 Verified review
I bought a set of panniers for £105, I waited for weeks before finding out they are sent from Germany, where the firm is based. I got an email saying the delivery was due so I stayed home all day...didn't arrive then the order status changed back to 'in transit'. Then Customs and Excise sent me a demand for £65 vat and import duties. I rang Motea after getting several emails in German, asking to cancel the order (I was going on holiday and needed panniers the next day!). They said they couldn't refund me until they got the package back to their base in Germany. After 21 days C&E sent the package back, another week later I got my refund.Motea have had this issue many times yet they did nothing to help, read their abysmal feedback!
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Reviews for motea.com/en

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Apr 3, 2024
 Verified review

The product is good.

The product was good, tyre changing stand/ConStands. Definitely works & great value for money. I use mine standing up, a bit like the expensive 'Rabaconda machine' otherwise you end up chasing it round the room as I don't have the facility to bolt it to the ground. My suggestion to ConStands/Motea would be to include a leg to be able to stand it up like a Rabaconda. Second suggestion is that the wheel rim support block nearest the bead breaker is almost at the edge of the tyre rim, I now use a block of wood to support the rim but it would be nice if the machine support was in the right place. I was initially concerned that I was giving money to a company I didn't know anytime about, however one week later the stand arrived & I'm happy. I would totally recommend this machine!
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Apr 16, 2024
 Verified review
I was not impressed by the courier, who did not bother to read the instructions posted on the door to phone the number and someone would accept the parcel. I then had to take a day off work to wait for it to be delivered the next working day (2 days later), and wasted the whole morning. It would be better if a time frame for delivery was advised to allow for this.
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Apr 12, 2024
 Verified review
Quick delivery, easy communication. I actually managed to speak to a real person here in UK when I had a problem. Improvements…better description of items, I bought some bag liners which were for my bike but they didn’t fit, not sure if that’s you or supplier ?
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Apr 12, 2024
 Verified review
Excellent customer service, lots of update emails on my order. The motorbike bags are fabulous..so well made, better than I could have ever hoped for. They are a 40th birthday present for my boyfriend & he’s over the moon with them.
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5 days ago
 Verified review
Comunication dificult but trusted. DHL lost my package but MOTEA send another one without waiting for DHL to complete their investigation. Very well done- Thank you. End up receiving both orders :)
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Apr 12, 2024
 Verified review

Top service company

I had an item that I had to send back some time ago, no problem, so I bought another item, it was perfect and as described, I have shopped 3 times with them and would shop again
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Apr 1, 2024
 Verified review
Nice clear website. Delivery could have been faster but not sure if the parts were actually in stock or sourced after purchase.
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Apr 13, 2024
 Verified review
We didn't hear anything from you between the order being prepared for despatch until the item was delivered to the front door.
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Apr 12, 2024
 Verified review
Only suggestion would be it would be helpful to have an email contact address for queries or questions regarding orders etc.
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Apr 17, 2024
 Verified review
The screws keep coming loose. It doesn’t close all the way to the ground had to put a locking mechanism on it.
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TM
Tracy M.
Doncaster
Apr 12, 2024
 Verified review
Great product at a great price, good communications and very quick delivery. Thank you 😊
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AS
Andrew S.
Preston UK
Apr 12, 2024
 Verified review
The engine guards arrived quickly and well packaged. Fit and finish is excellent.
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Apr 12, 2024
 Verified review
Trouble free start to finish great solid looking product At fantastic price.
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MD
Mark D.
Wigan, England
Apr 12, 2024
 Verified review
Really pleased with the bag, delivered on time - everything excellent!
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Apr 9, 2024
 Verified review
Every thing was perfectly as expected and the shipping was fast
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Apr 15, 2024
 Verified review

Amazing service.

Great stuff and quick delivery. Kept me informed throughout.
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Apr 14, 2024
 Verified review
Bolt and head don’t match and are too long and too short
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Apr 12, 2024
 Verified review
Great products and great prices and very quick delivery
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Apr 14, 2024
 Verified review

Decent prices, good comms

Decent prices, good communication and prompt delivery.
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Apr 12, 2024
 Verified review
Great quality products and really good delivery time.
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