The shopping experience and support was excellent. Two days after the online purchase, a fraudulent transaction was charged yo my account from what appeared to be from the USA for medical services. I had not used my credit card for more than a month before this. My credit card was hacked on your website. Luckily it was caught quickly snd my credit card was cancelled. I am now waiting for my new card to arrive.
I ordered a coat here on December 21, but the company is based in Poland and only works with Gls for shipping. I live in Belgium and I placed the order thinking that my parcel would arrive before the holidays, but it is December 28 and the parcel is still in Poland. I am angry because of the slow delivery company.
However, I contacted customer service and told them I wanted to start the cancellation procedure. Iryna explained how it would take and tried to help me. Now I have no product and no refund. I have to wait for the product to be returned. It's too late to place a new order. It's a disappointment.
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Jul 12, 2023
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Credit card compromised on the website
The shopping experience and support was excellent. Two days after the online purchase, a fraudulent transaction was charged yo my account from what appeared to be from the USA for medical services. I had not used my credit card for more than a month before this. My credit card was hacked on your website. Luckily it was caught quickly snd my credit card was cancelled. I am now waiting for my new card to arrive.
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