Good

167 total reviews
87 reviews in the last 12 months

78 %

6 %

7 %

2 %

7 %

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Review summary

Customers consistently praise the fast and reliable delivery, the excellent quality and taste of the tea, the wide variety of products available, and the secure, professional packaging. Many also appreciate the easy-to-navigate website and the excellent, professional customer service, with several feeling valued and respected. However, some customers express frustration with delivery delays or issues related to local carriers. There are occasional complaints about the quality of packaging and potential for damage, as well as some reports of problems with payment or product discovery on the website. A few customers also note that the online selection may be more limited compared to in-store options, and there are sporadic concerns regarding specific customer service experiences.

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Reviewsteegschwendner.de/en/

Community member

3 Reviews

Verified

Ever since I first stepped into your shop, I loved your teas - the varieties, the aromas & the flavors. Compared to others, they are in a leage of their own. Keep it as it is.

Community member

2 Reviews

Verified

Unequal treatment of customers in Germany and abroad

The drawback is unequal treatment of customers in Germany and abroad with respect to PAYBACK points. Thery are credited only for orders with a delivery address in Germany. I am living in Azerbaijan and place orders with delivery to address in German (this is German warehouse of an international courier company that further dispatches parcels to Azerbaijan). However, despite this, yet I do not get PAYBACK points though I am a longstanding loyal customer who have spent hundreds or even thousands Euros for shopping at TeeGschwendner.de. I find it unfair.

Community member

2 Reviews

Verified

Disappointing delivery and a change in tea quality

The parcel was handed over to PostNL but took 3 days to be delivered after arriving in Belgium. Every day, I received an email notifying me that it would arrive that day, only for it to be postponed later. Additionally, I am a regular customer of your Milky Oolong, but this time I couldn't really detect the usual milk aroma and taste. I hope this was just a one-off issue with this batch.

Community member

1 Reviews

Verified

Great variety of teas, but no consistency in availability

I most say the website and service is excellent Took one star avay because I did not find the product I came for (based on prev purchase) and therefore had to spend 3x the money to test similar items (teas).

Community member

2 Reviews

Verified

Ordered for delivery to Canada, great service and amazing selection

Community member

6 Reviews

Verified

Always excellent quality, whatever tea you choose. Punctual delivery.

Private profile

2 Reviews

Verified

My family and myself are enjoying this taste of tea

Community member

2 Reviews

Verified

The good tea and the Quick delivery

Community member

3 Reviews

Verified

One of my favorite teashops

Shopping at TeeGschwender is always such a professional experience and top quality teas. The quality shows in, that I am able to get several brews from the leaves and it only tastes better. This makes the teas a great value and the selection is outstanding.

Community member

1 Reviews

Verified

Community member

1 Reviews

Verified

Easy ordering process. Fast delivery.

Community member

1 Reviews

Verified

Community member

2 Reviews

Verified

Community member

3 Reviews

Verified

fast delivery, good customer service

Community member

4 Reviews

Verified

All ok! Thanks

Community member

18 Reviews

Verified

Community member

1 Reviews

Verified

Received different amount of tea

I have ordered 7x0.200 Kg Japan Sincha Shimoyama First Flush Bio, but I received 13x0.100 Kg , so there is a missing amount of 0.100 Kg. Being an old client, I didn't expect that.

Community member

1 Reviews

Verified

Love their tea!

Fast delivery, good prices and very tasty tea!

Community member

1 Reviews

Verified

Everything arrived but the boxes are still the weak point! The box had open corners, one at the 'ground' which could have opened the whole box easily! Another one quite big also. 'Nachhaltigkeit' is important but the things should work. Thank you very much! Best regards, Elisabeth Kriechbaum

Community member

1 Reviews

Verified

I like the choice and delivery is as fast as can be :) And the tea, of course, is super!

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