Review summary
Customers consistently praise the fast shipping, reliability, and quality of the delivery service, as well as the excellent taste, purity, and consistency of the tea. The wide and diverse selection of teas and products is also appreciated, and many note the professionalism and respect shown by customer service. Packaging is generally considered good and secure by most customers. Some customers express frustration with delivery delays and issues with specific carriers. There are also comments about limited product options online compared to physical shops, mixed experiences with the website—particularly the payment process—and occasional concerns about packaging durability or openness. Isolated complaints about customer service fairness and support were also noted.
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Unequal treatment of customers in Germany and abroad
The drawback is unequal treatment of customers in Germany and abroad with respect to PAYBACK points. Thery are credited only for orders with a delivery address in Germany. I am living in Azerbaijan and place orders with delivery to address in German (this is German warehouse of an international courier company that further dispatches parcels to Azerbaijan). However, despite this, yet I do not get PAYBACK points though I am a longstanding loyal customer who have spent hundreds or even thousands Euros for shopping at TeeGschwendner.de. I find it unfair.
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One of my favorite teashops
Shopping at TeeGschwender is always such a professional experience and top quality teas. The quality shows in, that I am able to get several brews from the leaves and it only tastes better. This makes the teas a great value and the selection is outstanding.
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Bitte um zusätzliche Versandoptionen
Liebes TeeGschwendner-Team,
zunächst möchte ich Ihnen sagen, wie sehr ich Ihre Tees schätze. Die Qualität und der Geschmack sind hervorragend – deshalb habe ich bereits DREIMAL bei Ihnen bestellt und bin ein begeisterter Kunde.
Leider hatte ich BEI ALLEN DREI BESTELLUNGEN KLEINE PROBLEME MIT DER ZUSTELLUNG DURCH DHL. Jedes Mal wurde angegeben, dass ich nicht zu Hause war, obwohl ich den ganzen Tag da war. Am Ende muss ich das Paket in einem weit entfernten ServicePoint abholen, was leider etwas umständlich ist.
Vielleicht wäre es möglich, EINE ZUSÄTZLICHE VERSANDOPTION anzubieten – zum Beispiel über DEUTSCHE POST / CORREOS. Für mich wäre das eine sehr bequeme Lösung, und ich bin sicher, dass sich auch andere Kunden darüber freuen würden.
Ich hoffe sehr, dass sich hierfür eine Lösung findet, denn ich möchte weiterhin ein treuer Kunde bleiben.
Vielen Dank für Ihr Verständnis und den tollen Service!
Mit freundlichen Grüßen
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Everything arrived but the boxes are still the weak point! The box had open corners, one at the 'ground' which could have opened the whole box easily! Another one quite big also.
'Nachhaltigkeit' is important but the things should work.
Thank you very much!
Best regards,
Elisabeth Kriechbaum
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I like the choice and delivery is as fast as can be :) And the tea, of course, is super!
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Delicious tea and quickdelivery.
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Service and tea quality are excellent. Thank you very much
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Fast shipping and best quality as always.
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A company with very high credibility that respects its customers and offers multiple, highly reliable payment options.🙏💐
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My experience with you has been…v.gooood and A wonderful experience
My experience with you has been excellent. You respect your customers and deserve all our thanks and appreciation.
🙏💐
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Very efficient and excellent service
Very efficient and good packaging. I am very satisfied and will order again. Thank you!!
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Excellent service and brilliant product as usual.
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Delivery was fast .
I love TeeGscheendner . I drink tea only from this company
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When a customer ordersonly pure the's samples should be pure the samples, thanks
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Very good tee, but the worst delivery DHL
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We have not been able to try your tea because the package has not yet been delivered. The delivery company Royal Mail has tried to deliver times but they are obviously trying the wrong address because there’s someone here all the time.
I have been unable to contact Royal Mail to explain why they are unable to deliver.
Many thanks. I look forward to trying your tea David Miles.
