TrustmarkValid
TrustmarkValid
certified since: Nov 25, 2016
updated on: Sep 23, 2023
WatchBandit.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
Secured by a guarantee
At WatchBandit.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for WatchBandit.com
Top positive review
Report review
Jan 9, 2023
Verified review
Ordered Formex Essence 39. It wasn't mentioned it was out of stock so I was waiting for it a week, but Watchbandit offered me a gift because of this misunderstanding, which was very nice of them. Then it appeared the watch has QC issues but I have no problems returning it. Watchbandit's CS was perfect.
Would recomend them anytime. They are 4 stars only because I've returned the watch at the end.
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Top negative review
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Feb 23, 2023
Verified review
Prices on the website include 19% VAT, which should not be charged to buyers outside the EU. When ordering from another region (Canada in my case), VAT should be removed from the price at checkout but this doesn’t happen. I contacted customer service and they told me they would have their IT team look into correcting this. They also gave me a discount coupon so I could complete my order in the meantime. That was all great, but I got prompted to complete this review a month later and see they are still collecting VAT from non-EU buyers (which means you’re being overcharged by 19%)
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Reviews for WatchBandit.com
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Sep 5, 2023
Verified review
Orders normally work but when asking about return there is a radio silence.
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13 days ago
Verified review
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Aug 2, 2023
Verified review
Bad leather, cheap, easily gets damaged
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Jun 28, 2023
Verified review
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Jun 22, 2023
Verified review
Overpriced, poor quality
Overpriced, slow, really poor quality, i can't use the bracelet as the stiching scratches the skin.
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Jun 9, 2023
Verified review
lower shipping cost
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Feb 23, 2023
Verified review
Non-EU buyers beware
Prices on the website include 19% VAT, which should not be charged to buyers outside the EU. When ordering from another region (Canada in my case), VAT should be removed from the price at checkout but this doesn’t happen. I contacted customer service and they told me they would have their IT team look into correcting this. They also gave me a discount coupon so I could complete my order in the meantime. That was all great, but I got prompted to complete this review a month later and see they are still collecting VAT from non-EU buyers (which means you’re being overcharged by 19%)
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Jan 28, 2023
Verified review
Very disappointed about the Quality of the strap and the customer service is even worse I emailed about a month ago to return the strap not even get reply yet.
Answer by WatchBandit.com
Feb 7, 2023
Hello,
We have not received any email from you, we will send you a screenshot attached where we have searched in our CS for emails from your provided email address.
If you are unhappy with the quality, you can always contact us, send pictures etc. and we can offer you vouchers for other straps or a direct exchange. You can also always return the product and ask for a refund.
We have sent you an email and please contact us, we will find a solution for you!
Best regards
Team WATCHBANDIT
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Mar 14, 2023
Verified review
the watchband is of poor quality but cost 30,-
10,- would be more appropriate.
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Mar 9, 2023
Verified review
I ordered and recipe no goods from you
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Mar 10, 2023
Verified review
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Mar 8, 2023
Verified review
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Jan 26, 2023
Verified review
Answer by WatchBandit.com
Feb 7, 2023
Hi Peter,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered watch, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT
Report review
Jan 23, 2023
Verified review
Answer by WatchBandit.com
Feb 7, 2023
Hi Lee,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered strap, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT