WatchBandit.comReviews:
229 reviews in the last 12 months1,919 total reviews
Excellent
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Top positive review
Jan 9, 2023
Verified review
Ordered Formex Essence 39. It wasn't mentioned it was out of stock so I was waiting for it a week, but Watchbandit offered me a gift because of this misunderstanding, which was very nice of them. Then it appeared the watch has QC issues but I have no problems returning it. Watchbandit's CS was perfect.
Would recomend them anytime. They are 4 stars only because I've returned the watch at the end.
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Top negative review
Feb 23, 2023
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Prices on the website include 19% VAT, which should not be charged to buyers outside the EU. When ordering from another region (Canada in my case), VAT should be removed from the price at checkout but this doesn’t happen. I contacted customer service and they told me they would have their IT team look into correcting this. They also gave me a discount coupon so I could complete my order in the meantime. That was all great, but I got prompted to complete this review a month later and see they are still collecting VAT from non-EU buyers (which means you’re being overcharged by 19%)
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Reviews for WatchBandit.com
Feb 17, 2023
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Feb 14, 2023
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Feb 13, 2023
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Feb 12, 2023
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Feb 10, 2023
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Feb 7, 2023
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Feb 4, 2023
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Feb 3, 2023
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Jan 31, 2023
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Jan 31, 2023
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Jan 30, 2023
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The website is very easy to navigate, the ordering process seamless and the product was delivered on time and was as advertised
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Jan 29, 2023
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Great quality, fast shipping and great customer service
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Jan 28, 2023
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Very disappointed about the Quality of the strap and the customer service is even worse I emailed about a month ago to return the strap not even get reply yet.
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Answer by WatchBandit.com
Feb 7, 2023
Hello,
We have not received any email from you, we will send you a screenshot attached where we have searched in our CS for emails from your provided email address.
If you are unhappy with the quality, you can always contact us, send pictures etc. and we can offer you vouchers for other straps or a direct exchange. You can also always return the product and ask for a refund.
We have sent you an email and please contact us, we will find a solution for you!
Best regards
Team WATCHBANDIT
Jan 26, 2023
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Answer by WatchBandit.com
Feb 7, 2023
Hi Peter,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered watch, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT
Jan 26, 2023
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Jan 25, 2023
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Jan 25, 2023
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Jan 23, 2023
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Answer by WatchBandit.com
Feb 7, 2023
Hi Lee,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered strap, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT
Jan 23, 2023
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Jan 22, 2023
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Fast delivery and good communication with seller and excellent product and good price.
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