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TrustmarkValid
certified since: Nov 25, 2016
updated on: May 29, 2023
WatchBandit.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for WatchBandit.com
4.77
Excellent
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 9, 2023
Ordered Formex Essence 39. It wasn't mentioned it was out of stock so I was waiting for it a week, but Watchbandit offered me a gift because of this misunderstanding, which was very nice of them. Then it appeared the watch has QC issues but I have no problems returning it. Watchbandit's CS was perfect.
Would recomend them anytime. They are 4 stars only because I've returned the watch at the end.
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the most relevant critical review
Feb 23, 2023
Prices on the website include 19% VAT, which should not be charged to buyers outside the EU. When ordering from another region (Canada in my case), VAT should be removed from the price at checkout but this doesn’t happen. I contacted customer service and they told me they would have their IT team look into correcting this. They also gave me a discount coupon so I could complete my order in the meantime. That was all great, but I got prompted to complete this review a month later and see they are still collecting VAT from non-EU buyers (which means you’re being overcharged by 19%)
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Reviews for WatchBandit.com
Verified review
Mar 14, 2023
the watchband is of poor quality but cost 30,-
10,- would be more appropriate.
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Verified review
Mar 10, 2023
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Verified review
Mar 9, 2023
I ordered and recipe no goods from you
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Verified review
Mar 8, 2023
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Verified review
Feb 23, 2023
Prices on the website include 19% VAT, which should not be charged to buyers outside the EU. When ordering from another region (Canada in my case), VAT should be removed from the price at checkout but this doesn’t happen. I contacted customer service and they told me they would have their IT team look into correcting this. They also gave me a discount coupon so I could complete my order in the meantime. That was all great, but I got prompted to complete this review a month later and see they are still collecting VAT from non-EU buyers (which means you’re being overcharged by 19%)
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Verified review
Jan 28, 2023
Very disappointed about the Quality of the strap and the customer service is even worse I emailed about a month ago to return the strap not even get reply yet.
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Answer by WatchBandit.com
Feb 7, 2023
Hello,
We have not received any email from you, we will send you a screenshot attached where we have searched in our CS for emails from your provided email address.
If you are unhappy with the quality, you can always contact us, send pictures etc. and we can offer you vouchers for other straps or a direct exchange. You can also always return the product and ask for a refund.
We have sent you an email and please contact us, we will find a solution for you!
Best regards
Team WATCHBANDIT
Verified review
Jan 26, 2023
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Answer by WatchBandit.com
Feb 7, 2023
Hi Peter,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered watch, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT
Verified review
Jan 23, 2023
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Answer by WatchBandit.com
Feb 7, 2023
Hi Lee,
We just saw your 1-star rating at TrustedShops, without any given comment, also you haven't contacted us via email. We would like to clarify, what's wrong with your order. Before you leave a review, please contact us by email at support@watchbandit.com - we will always find an accommodating solution. If you don't like the ordered strap, please just return it so us for a full refund.
Kind regards
Team WATCHBANDIT
Verified review
Aug 5, 2022
The nato straps are lovely and the quality seems decent.
However, they are quickly losing threads at the fitting holes.
So I have small threads sticking out
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