Reviews for Allergy Test
Top positive review
Allergy Test customer
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Nov 24, 2022
Verified review
If you are still thinking this over, do not! I had issues loosing weight as I am quite obese, plus I have other health problems (not going into too much details). I have purchased combo test - hair and blood. The process was quick and smooth. I found out that I suffer from some allergies and have fair few sensitivities. I contacted their customer service, which was really helpful and explained me a bit more about my results. With help of my personal dietician I am on diet according these tests. And thank god my issues are on ease and weight is finally going down.
Once again thank you Allergy Test and bless your wonderful team. Yours Rebecca xx
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Top negative review
Allergy Test customer
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Oct 4, 2022
Verified review
I really needed this for my dog I was recommended by a lady that sells on ESTY it came back pretty quick quicker than I thought about a week after I mailed them and talk to them on chat came back the very same day. I don’t think it helped unfortunately because I have suffered to keep him off some of the dog food made him food for humans. Some of his favorite snacks which Was a little expensive had cranberries in it so I couldn’t even give them those but he still is itching. And it is going on five weeks. Being a senior citizen it was even difficult to spend the $38 especially it’s not working. If it worked I’d be happy as a camper I don’t have to watch my poor little 8 pound rescue scratch and itch constantly. I know this works for a lot of people but unfortunately it didn’t work for me. If you could refund my money that would be great thank you so much Lillian Starks
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Reviews for Allergy Test
Allergy Test customer
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Sep 14, 2023
Verified review
I would have liked to see an update on my account when the test kit was received. I reached back out to talk to an employee and was not given a straight answer I was asked to be patient and not worry. I didn't have the best experience with the finger pricking kit. I had to send for a new sampling kit as the finger pricks were not as effective as the ones used to draw blood for blood sugar. I had to poke 4 different fingers for one test. I ensured that I was hydrated.
The food allergy test was not specific and had some errors. The test suggests that I have an allergy to milk but does not show in relation to any of the animal products it also suggests meat allergies but is not defined on what animal. Contradictory and confusing.
Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Sep 8, 2023
Verified review
I had a horrible experience with this item. It did not have all of the necessary items and came without a return label. When I reached out for help I will told that in order to get a refund I would have to return it and pay for international shipping. I am currently working with my credit card company for help. You should be honest and advertise that you’re in a different country and not in the United States.
Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Sep 18, 2023
Verified review
Easy to use, but missed a known allergy.
Easy to use and well formatted results, however, it missed my existing dairy allergy. I was hoping for something more conclusive.
Answer by Allergy Test
Sep 18, 2023
Thank you for your review.
I am sorry to hear you are not satisfied with your test results.
I can see you have not yet contacted our team regarding your query.
Please do reach out to us at info@allergytest.co who will be more than happy to assist and advise.
Donna
Customer Service Manager
Allergy Test customer
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Sep 10, 2023
Verified review
Both lancets were broken. Will have to use something else.
Answer by Allergy Test
Sep 11, 2023
Hi Tara, thank you for your review.
I am very sorry to hear your lancets were broken. Our team would be more than happy to assist with this and can send out replacement lancets right away.
Please don't hesitate to contact info@allergytest.co and the team will be happy to arrange free replacement lancets to be sent to you.
As we have resolved your issue, and offered to resend your lancets, helping you on your testing journey, would you please consider amending or removing the review as it contains incorrect information.
Donna,
Customer Service Manager
Allergy Test customer
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Aug 17, 2023
Verified review
horrible product; criminal company
horrible customer service. they told me that my blood test simply didn't work, and won't send me a replacement or issue a refund. they have stopped responding to my emails. i have been very polite and respectful. i will be sharing with my close friend who is a stanford doctor to never recommend this product again to his patients, and i will be sharing on reddit and other forums that this is a criminal company.
Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Aug 4, 2023
Verified review
Reply to my email requests
You can reply to my questions regarding my report. It is ambiguous and confusing. I have sent numerous emails requesting an explanation. At this point it is a complete waste of time and my money.
Answer by Allergy Test
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you did not receive a response to your email. This was escalated to our nutrition team for advice.
I have ensured you received a response this morning to your query.
The test report includes lots of information on understanding your test report, but if you have any further questions, please contact the team at info@allergytest.co
Donna
Customer Service Manager
Allergy Test customer
Report review
Jul 26, 2023
Verified review
I sent my test back over 8 weeks ago and have heard nothing at all from them. At this point I think it's a scam and paid money for nothing in return.
Answer by Allergy Test
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you have not yet received your test results.
I can see our systems show we received your sample 12th June and your test results sent 14th June.
I have arranged for these to be re-exported and resent. You should receive an email by the end of today with a copy of your test results.
I am so sorry you did not receive the original email.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Allergy Test customer
Report review
Jul 17, 2023
Verified review
Not worth the money
Bought the pet hair test and it was not worth the money at all.
Answer by Allergy Test
Jul 20, 2023
Thank you for your review.
I am very sorry to hear you did not find our pet testing package for 300 items value for money at just $39.00 USD, minus your discount code used.
I can see you have not yet reached out to our team, but if you do have any questions or queries, our expert and friendly team would be more than happy to assist you at info@allergytest.co
Donna
Customer Service Manager
Allergy Test customer
Report review
Jul 21, 2023
Verified review
Never received test results
Answer by Allergy Test
Aug 14, 2023
Thank you for your review.
I am very sorry to hear you're not completely satisfied with the service.
I can see your sample was received at our lab 5th June and your test results were emailed 6th June and resent 21st July.
Please do contact our team at info@allergytest.co if you have any further questions or queries, and our team will be more than happy to assist.
Donna
Customer Service Manager
Allergy Test customer
Report review
Mar 3, 2023
Verified review
I ordered 2 tests. One a hair sample to be sent in. Which was fine. The other a menopause test which they state was sent out and delivered. But I never received the product. It may have been an mis delivery by the postal, but that is unknown. Either way I did not get my test. And they refuse to help in any way but we will look into it. All I asked for was either a replacement or refund. I hit neither. They didn’t even put in claim for the post office for loss of product. It was only 19.99 my cost. If this was a good company they would have helped me. I know most of my neighbors pretty well, so if someone did get my package I would have gotten it back.
Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Mar 21, 2023
Verified review
Accuracy of the sensitivity tests are questionable!
#1. Results are sent via email, so there's no wasting paper to display all the items the tests check for...List from most to least reactive. But it's kind of stupid that a reactor that's 85% is worth noting/listing but if it's 84% there's no concern. List it all!
#2. Items that have been listed and consistent on previous sensitivity tests did not show up on my most recent purchase but are definitely still reactors. Does not reassure me in the accuracy of these tests.
Answer by Allergy Test
Mar 28, 2023
Thank you for your review.
I am very sorry to hear you are not satisfied with your test results.
Our test reports report back all items over 85% - however, most people would not expect to see symptoms from an item reacting under 90%. However, we include results from 85% to allow the customer to view food and environmental items that may become reactive if consumption continues.
We do recommend re-testing after 6-12 months as these sensitivities can change significantly in this time.
I can see your last test was completed in 2020 and therefore the sensitivities will have changed significantly in this time.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Allergy Test customer
Report review
Oct 29, 2022
Verified review
Not Happy
Very unsatisfied with the process. I mailed my test in, I have been reaching out, chatting live with agents to check on my results. One agent said 7-10 business days and another said 21 business days for results. I don’t even know if the lab has received my sample yet. No one has reached out to me about nothing and these test aren’t cheap and I need to know if I’m eating the wrong foods STAT. Never again.
Answer by Allergy Test
Nov 11, 2022
Hi Natalia, thank you for your review. We are very sorry to hear you are not pleased with the service.
Testing takes no longer than 7 business days from the date we receive the sample at our UK lab. However, samples can take up to 21 days to arrive with us during times of extreme delays.
You will receive an email when the sample arrives with our lab and testing has begun.
Please do reach our to our team at info@allergytest.co if you sent your sample more than 21 days ago and they will be more than happy to assist.
Allergy Test customer
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May 13, 2023
Verified review
Item posted recorded delivery. Shows received. Still not had any contact. Spoke to live chat who advised that despite having signature it does not mean they have received?? Spoke to Royal Mail who said they have! I felt the live chat agent could not be bothered to
Chat to me and was very negative. They have said to wait longer. Very disappointed with the service so far and would not recommend sadly.
Answer by Allergy Test
May 15, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I can see from our lab database the sample arrived Tuesday 9th May and is currently being tested.
Testing takes up to 5 business days.
Today is the 4th business day and your test results were sent at 12.33pm today.
If you have any queries or concerns related to your order or test results, please reach out to our customer service team at info@testmypets.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Apr 27, 2023
Verified review
The entire process has been very unhelpful and unfriendly. I have never been able to download the form to complete or understand how the process works. The live chat is not helpful and there is no one with whom to communicate. You have my money and I have nothing.
Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
May 7, 2023
Verified review
Allergy test results inconsistent
Allergy test results seemed very inconsistent and did not confirm prior knowledge on my own allergies. Instead it stated I had high reactions to food I have actually no problems with. Would not recommend this test, waste of money.
Answer by Allergy Test
May 11, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with your test results.
There are a number of reasons known allergies may not show on the testing, including the tests being completed at different times, labs, and also different methodologies.
We are unable to locate any email correspondence from the email used to leave this review. However, if you have any queries or concerns related to your test results, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
May 28, 2023
Verified review
Big mistake!! NEED TO BE CAREFUL
I can’t believe the big mistakes this test have. You need to be very careful with what you put in them. Specially with the medications!!!
Answer by Allergy Test
May 30, 2023
Thank you for your review.
I cannot locate any correspondence from the email address you used to leave your review.
Your order shows you purchased a hair testing package - this testing will not be affected by medications being taken.
Please contact our team at info@allergytest.co with any questions or concerns, we would be more than happy to assist.
Donna,
Customer Service Manager
Allergy Test customer
Report review
Jan 22, 2023
Verified review
My sample I sent in was lost in the transition. Now I have to resend it to find out results. Takes way too long to get back.
Answer by Allergy Test
Jan 25, 2023
Hi Carole, thank you for your review.
We are very sorry to hear your original sample did not arrive with our lab.
I am pleased to confirm your new sample arrived at our lab 21st January and is currently with our lab team being tested.
However, if you have any queries or concerns related to your order, please reach out to our customer service team at info@testyourintolerance.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Mar 12, 2023
Verified review
The service was good. The validity of the test is questionable and so overpriced.
Answer by Allergy Test
Mar 19, 2023
Thank you for your review.
While we're so happy to hear you're pleased with the service, we are very sorry you're not happy with your tets results.
I can see you have not yet reached out to our team following the receipt of your report.
Our expert team can help with any questions, queries, or concerns you may have related to your report.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Allergy Test customer
Report review
Apr 10, 2023
Verified review
Never got results. Please resend and who will the email be from please?
Maggie
Answer by Allergy Test
Apr 10, 2023
Thanks for the review. As we have a 24/7 LiveChat team, would you consider removing this review and talking to them via the contact us page on our site, or on Facebook?
We can get the results resent quickly.
Thanks.
Allergy Test customer
Report review
Dec 13, 2022
Verified review
One month and still no kit received.
Answer by Allergy Test
Dec 14, 2022
Thank you for your review.
We are very sorry to hear you are not satisfied with the service.
We can see you placed your order at the end of November.
Unfortunately, due to postal strikes in the UK and expected delays around the festive period, your test kit may take a little longer to arrive than usual.
However, please be assured our lab team is working hard and processing samples as quickly as possible for you to minimise any delays you experience.
We are very sorry for any inconvenience caused.