Reviews for Allergy Test
Top positive review
Allergy Test customer
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Nov 24, 2022
Verified review
If you are still thinking this over, do not! I had issues loosing weight as I am quite obese, plus I have other health problems (not going into too much details). I have purchased combo test - hair and blood. The process was quick and smooth. I found out that I suffer from some allergies and have fair few sensitivities. I contacted their customer service, which was really helpful and explained me a bit more about my results. With help of my personal dietician I am on diet according these tests. And thank god my issues are on ease and weight is finally going down.
Once again thank you Allergy Test and bless your wonderful team. Yours Rebecca xx
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Top negative review
Allergy Test customer
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Oct 4, 2022
Verified review
I really needed this for my dog I was recommended by a lady that sells on ESTY it came back pretty quick quicker than I thought about a week after I mailed them and talk to them on chat came back the very same day. I don’t think it helped unfortunately because I have suffered to keep him off some of the dog food made him food for humans. Some of his favorite snacks which Was a little expensive had cranberries in it so I couldn’t even give them those but he still is itching. And it is going on five weeks. Being a senior citizen it was even difficult to spend the $38 especially it’s not working. If it worked I’d be happy as a camper I don’t have to watch my poor little 8 pound rescue scratch and itch constantly. I know this works for a lot of people but unfortunately it didn’t work for me. If you could refund my money that would be great thank you so much Lillian Starks
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Reviews for Allergy Test
Allergy Test customer
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Aug 27, 2023
Verified review
Answer by Allergy Test
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
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Jul 14, 2023
Verified review
I have not received results yet but when I needed assistance, help was available right away through the chat. If I could change anything I would make the sample collection for pets reflect just that opposed to having the same instructions as it would be for a human. You cant cut hair with scissors on a short hair dog. Some poor pooch is going to get hurt following those instructions.
Answer by Allergy Test
Aug 15, 2023
Hi Lisa, thank you so much for your review and feedback. We will pass this on to the relevant team!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
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Mar 30, 2023
Verified review
Lost sample. But good help
Unfortunately my sample had gotten lost in the mail which is not test my pets fault however I would've like them to notify me after the 30 days that the sample hadn't arrived. However after speaking with the direct chat they were able to help and hopefully I'll receive my results soon
Answer by Allergy Test
Apr 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re so proud of our service and we’re so happy you had a positive experience!
We are sorry to hear your first sample was lost in the mail on its way to us.
As our customers return their samples at different times and test are often purchased as gifts, we do not currently send a chaser email when samples have not arrived. However, your feedback has been passed to the team.
We are always trying to improve our service, and your feedback helps!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
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Feb 13, 2023
Verified review
It's taking a little while for the samples to arrive at the lab in the UK but the customer service is fantastic - really helpful and quick to respond. I was helped by Alex and I couldn't ask much more from a customer services agent!
Answer by Allergy Test
Feb 14, 2023
Thank you so much for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
We are glad your experience has been positive. ⭐⭐⭐⭐⭐
Kensi
Customer Service Team
Allergy Test customer
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Feb 24, 2023
Verified review
I could find no downloads to instruct on how to proceed with my test. I opened the chat feature and was immediately helped by Heather. Her information was helpful and I knew immediately how to proceed!
Answer by Allergy Test
Feb 27, 2023
Thank you so much for reaching out and reviewing your experience.
We’re so proud of our service and we’re so happy you had a positive experience and our 24/7 website LiveChat team were able to help with your query.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testmyallergy.com
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
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Apr 29, 2023
Verified review
I had a taken a test that showed nothing like the instructions
I messaged the company and they took forver to respond. Finally they sent me another test, so I guess it makes it better?
Answer by Allergy Test
Sep 17, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Dec 3, 2022
Verified review
The results could be more informative. I showed mine to my doctor due to being high on the IgE result and she didn't even know what to do with that info as it was too vague.
Answer by Allergy Test
Dec 15, 2022
Thank you for your review. If you have any questions regarding your results, please do reach out to our team at info@allergytest.com who will be happy to help.
Allergy Test customer
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May 7, 2023
Verified review
Still waiting
I appreciate that things can happen but this has been months. I am happy with the help today and how this was handled. I will be resending a sample so hoping to get results
Answer by Allergy Test
May 11, 2023
Thank you so much for reaching out and reviewing your experience.
We’re so proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Dec 27, 2022
Verified review
Attentive Customer Service
Haven't used the products I ordered yet, but so far Customer Service (worked with a rep named Heather) has been pretty responsive to questions I had about my order.
Answer by Allergy Test
Dec 29, 2022
Thank you for your review! We are glad your experience has been positive.
Allergy Test customer
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Jan 20, 2023
Verified review
Great experience overall
Great communication, customer service and speed of results. Would have been great to be able to have results transferred on to app for ease of access if required.
Answer by Allergy Test
Jan 20, 2023
Thank you for your review! We are glad your experience has been positive.
Our team can help get you on our app, please reach out to our team on info@allergytest.com
Thanks again for the great review!
Kensi
Customer Service Team
Allergy Test customer
Report review
May 6, 2023
Verified review
Live chat
I contacted the live chat for help with the online submission and Alex was very helpful and quick. Thank you.
Answer by Allergy Test
May 11, 2023
⭐⭐⭐⭐⭐ Thank you so much for the five-star review, Deborah; we're very proud of our 24/7 LiveChat team, who can help you to get any issues rectified quickly, as well as ensure your results make a bit of change in your life!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Jan 25, 2023
Verified review
easy to send sample , and a great service from customer services
Answer by Allergy Test
Jan 26, 2023
Thank you for the review, we really appreciate it! We're happy you found the test simple, and that your testing was completed quickly. We are glad we could help!
If you have any questions, please don't hesitate to reach out to our team.
Thanks again for the great review!
Kensi
Customer Service Team
Allergy Test customer
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Mar 24, 2023
Verified review
Sam was lovely, he was on the ball with help and support.
Answer by Allergy Test
Mar 27, 2023
Thank you so much for reaching out and giving us five stars Nicola! We are very proud of our LiveChat team so we will pass this on to Sam straight away. When your results are so important in improving your lifestyle, we understand the importance of having someone readily available to chat with!
Thanks again for the great review! ⭐⭐⭐⭐
Kensi
Customer Service Team
Allergy Test customer
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Jan 19, 2023
Verified review
Thanks to Sam, I now know how to send off my sample ....
Answer by Allergy Test
Jan 20, 2023
Thank you for your review! We are glad our live chat team was able to help!
Thanks again for the great review!
Kensi
Customer Service Team
Allergy Test customer
Report review
Jan 25, 2023
Verified review
My question was answered straight away
Answer by Allergy Test
Jan 25, 2023
Thank you for the review, Susan!
We are happy to hear you are pleased with the service and our customer service team!
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat to!
If you have any further questions, please don't hesitate to reach out to info@testmypets.com
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Mar 20, 2023
Verified review
Awaiting a response and my refund.
Answer by Allergy Test
Mar 28, 2023
Thank you for your review.
I am very sorry to hear you not longer wish to complete the testing.
I can see you reached out to our team Friday 17th March at 9.30pm, and our team reached out the next week as our labs are not open during the weekend.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Allergy Test customer
Report review
Feb 27, 2023
Verified review
Helpful customer service
Answer by Allergy Test
Mar 1, 2023
Thank you so much for reaching out and giving us five stars, James! ⭐️⭐️⭐️⭐️⭐️
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
Have you also tried our wide range of home health testing kits? Including Vitamin D, iron, liver, kidney, thyroid, and many more!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Mar 5, 2023
Verified review
Answer by Allergy Test
Mar 8, 2023
Thank you so much for reaching out and reviewing your experience!
We’re so proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Feb 1, 2023
Verified review
Answer by Allergy Test
Feb 7, 2023
Thank you for the review, Stuart!
We're so pleased to hear you're happy with how comprehensive your test report is, and with our customer service!
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat to!
If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com
Thanks again for the great review!
Donna,
Customer Service Manager
Allergy Test customer
Report review
Dec 21, 2022
Verified review
Answer by Allergy Test
Dec 29, 2022
Thank you for your review! We are glad your experience has been positive.