Test My Allergy USA

Reviews:

They are horrible .

My husband and I ordered a couples test from this company and they double-billed us. We had previously discussed purchasing a test and placed one in the cart, but we did not purchase it. We kept getting emails reminding us that the test was in the cart so we finally "clicked the link" in the email and purchased it. The email showed one couples test in the cart, but when we completed the purchase, it showed two couples tests in the cart. They have a chat feature on their website so we immediately contacted them on it to get the extra charge refunded. At first, they acted like we didn't have an order. So, we gave them screenshots showing the order number and the price they charged. Then they said we had to email them for a refund. We emailed them and then they said it had to go to their finance department for a refund. After some back and forth, with them insisting we ordered two couples tests, we decided we didn't want to deal with the company at all and asked for a full refund. But, honestly, We were a bit over it when we were initially told we didn't have an order at all and we had to prove we did. I also left a comment on one of their ads on Facebook warning others to be careful purchasing anything from them, as we had been double-charged and were having to go through all these steps to get refunded. I wasn't ugly, but I stated the facts of how it had gone so far contacting them and telling other buyers to pay attention to their purchase and what they were charged. As a result, the TestMyAllergy page blocked me on Facebook and that is all I needed to know about them. If they blocked me, then that tells you they block anyone that says anything that they do not like, therefore you aren't getting the whole story of dealing with them. We did get a refund after much back and forth and by placing a review on another website. As someone who has worked in customer service, they would have done much better had they apologized for the issue and inconvenience, refunded the extra charge, and been amicable and polite. Instead, they pretended we didn't have an order and then stated repeatedly that it was our fault that we were double-charged when all we did was click the link in the email they sent us for one couples test and got two instead.

Meh... I should have thought this through before buying this. I got my results fast enough but now what? What do I do with this information? I guess that's on me.

Results didn't show anything on half of the things tested, even with known issues.

I have not heard back on any results yet.

Seemed to cookie cutter / basic.

I hate to say it but I believe Test My Allergy is a scam. I had ordered one test for the basic hair test. Plucked hairs from my scalp. I thought it was great and a year or so later, I decided to purchase the premium hair test to check for the things that weren't checked for in the basic test. Plucked the hair from my scalp- hair had not been cut between tests. I was expecting the new test to have the same information as the first test along with new information that wasn't tested for in the first test. Yea, I received all new information. Very few same items. Like food sensitivities- a whole bunch of new ones and maybe 3 repeat ones. How can around 20 food sensitivities all change and go away in less than 2 years time? Especially when I hadn't changed my diet or lifestyle at all. After I received my second test and seen the results didn't even remotely match my first test, I started to look up reviews for TMA. It seems they have excellent reviews for people who order 1 test- or select that they want to do a retest. But for those who do 2 tests under different names but same hair- those are the ones who are getting drastically different results like mine. Which when paired with my results and after seeing other people's feedback- I think Test My Allergy is a scam service. Before you use this service, please do your research and look at feedback from other people. I seen people who ordered 2 tests at the exact same time and plucked hairs at the same time- but both tests were different. The company may have a good idea, but it needs more work and testing before taking money from people and selling it as a product.

Only computer summary of actual tests!! Give actual results !! Very difficult to determine “exposure” ( as in supplements) verses actual sensitivity!! My father has several allergies ( per doctor) yet none of them reported on this test…??? No wonder this testing is not recognized in medical community !!!! Very disappointed!!! Will NOT recommend this testing!! Seems like a total waste of my money!!!

Zero communication from company. I had to reach out to them about my order as I never received emails or any communication. Even after talking with them. Still no email. I’m very disappointed in their poor resolution. What a rip off

I have not ever received what I ordered.

Poor quality, care, and customer service

My test kit never arrived.

Never got my results

It didn't tell me what I was allergic too. It only said what reacted. Of course, black mold is going to react. That's not helpful. It's hard to trust and understand the results without clear answers. The title of the company is misleading because they specifically say in the results that an allergy you already have may not show up. I feel like the only foods that reacted were the ones that were in my system when I took the hair sample. I don't trust these results and I wasted my money.

I would have liked a better explanation on intolerances. Example: Instead of showing that I have an intolerance to all kinds of milk , is it a lactose intolerance or something else.

I cannot access my results on the PDF! I see it there but it does not come up!... Also, not many foods showed up...I eliminated those mentioned and still have the same issues!!

I think having a clearer way to track the results would be helpful. Also, the results being formatted clearer would be helpful.

Lots of false positives and things that didn't make sense.

The process isn’t clear. I had to do a chat to find out we download a form to fill out, provide our hair sample, and send in. No box or other way to submit our sample. The website is great and certainly give a high tech feeling, reports etc. However the lack of transparency that you figure it out for yourself after paying your money is less than an ideal process. We still haven’t sent our sample in, so no idea to the process after what’s been stated here. Hopefully a professional report with clear pathways to figure out how to continue improving our health.

I never received the package that I ordered.