When I ordered my battery I was concerned whether it would get to me as it was coming from abroad. Although I had a little wait the battery arrived safely, although I had no idea what day it would be delivered. I found the battery to be the correct size and once fitted by back up unit worked perfectly. I wouldn't hesitate to purchase from Battery Direct again if I couldn't find what I needed in this country.
For the Environment take the old battery kits back and recycle them.
Make the shipment go quicker. Between order and first sine of chipment were 3 days.
Make the payment system better if one choose PayPall although in the past it was on invoice. Accept that choice. It save's at least a day between order and shipment.
Envío rápido. Me ha impresionado que tengamos que hacer la transferencia después de probar e instalar el producto. Un detalle espectacular. Muchas gracias.
The battery I needed was easy to find and I also appreciate that it included instructions on how to safely replace my old UPS battery with the new one.
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Verified review
10 days ago
Fast delivery. Everything is included ( fuse holder etc )
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Verified review
Feb 21, 2023
Great value for money. Quick delivery. Pay not before goods received. Sturdily packed - no damage possible. In short: everything is as it should be.
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Verified review
Feb 17, 2023
So impressed with the level of communication, delivery and quality of the product! 10/10 Service.. will defiantly recommend this company.
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Verified review
Feb 7, 2023
Perfect delevery and service
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Verified review
Feb 2, 2023
I am sure the batteries would have been fine, but unfortunately there was a surprise on delivery of an extra cost; nearly £70 in import duties and I think that the site could have done a lot better by making the Customer aware of this likelihood. With hindsight, I might have known but this happens to be the first time I have encountered this issue so had not taken it into account. Other sites I have used, however, do make this clear and some even add the duty to the overall price and there are no surprises as everything is transparent and clear. Live and learn, as they say...
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Answer by battery-direct.com
Feb 3, 2023
Dear Mr. Hayes,
thank you for your submitted valuation. We are aware that the import sales taxes and are very frustrating for our customers sitting in the UK. This is an issue which we can't unfortunately changed.
I wanted to inform you that there is an indication of the shipping costs to the UK on our website:
https://www.battery-direct.com/shipping-cost.html
Furthermore we stay always at disposal for our customers in case of any questions or any issues which aren't clear.
Best regards
Team Battery-Direct
Verified review
Jan 8, 2023
Items delivered as described and delivered quickly. Excellent service.
Products are just as good as the original Batteries.
Pricing is ok and most the fast delivery !
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Verified review
Dec 12, 2022
The battery I bought fits perfectly my old fashioned APC equipment, no need to buy a new one.
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Verified review
Dec 26, 2022
Hello,
Order placed failingly and received very quickly,
perfect,
thank you
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Verified review
Dec 19, 2022
Perfect for my !
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Verified review
Dec 7, 2022
Fast delivery
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Verified review
Apr 9, 2022
When I ordered my battery I was concerned whether it would get to me as it was coming from abroad. Although I had a little wait the battery arrived safely, although I had no idea what day it would be delivered. I found the battery to be the correct size and once fitted by back up unit worked perfectly. I wouldn't hesitate to purchase from Battery Direct again if I couldn't find what I needed in this country.
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Verified review
Nov 5, 2022
I like the high standards of your productrange, reasonable prizes, warranty, clear website information (product specifications including compatibilities), wide range of payment options and speed of delivery. What could you do beter? Well, contrary as mentioned on the website I did not recieve a UPS return consignment note for the pickup of my old battery.
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Verified review
Oct 25, 2022
I've been ordering from Battery-direct for quite a long time, the products are quite reliable and their customer service is still top notch !
Thanks to the team for your quick response regarding my delivery glitch —not with Battery-Direct themselves_ but rather with the DHL delivery service being sub-obtimal—.
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Verified review
May 18, 2022
great and fast response on questions asked. Only drawback, standard the company delivers the invoices with the battery's which in my case was very inconvenient as i deliver to my own customers .... So before ordering, send an email message that you want the invoices send to your own address or email address.
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Verified review
Apr 25, 2022
I'm happy with the battery, but not so happy with the time it took to get it to me. They were a bit slow to ship, and then Deutsche Post were very slow to deliver – it shouldn't take 11 days for an EU delivery! I would hope to see better (and cheaper) delivery options being offered in the future.
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Verified review
Apr 10, 2022
I tried to login on a different ending than .com. That did not work. I did not want to make a nwe at Battery-direct.de. (Delivery to Switzerland.)
Delivery was very fast an no complains about the Product. I Order every 2 Years (Since 2016) and had never any Problems.
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Verified review
May 18, 2022
Quality of the products I ordered where great. Packing and shipping where great. Fast dispatch from date of order. Included in shipment where information regarding use/storage/charging. Much appreciated. Price where fair. Would shop again.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.