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Isabel Bernard
Reviews:

107 reviews in the last 12 months612 total reviews  

4.05
Good
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Top positive review

Feb 10, 2024
 Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.

Top negative review

Feb 26, 2024
 Verified review
Before I bought I came here to read the reviews and decided to take the risk. Bought 2 items with the first no problems. The second it’s been a nightmare, they don’t reply to emails, only phone calls. The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem. They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side. Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard

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Dec 21, 2023
 Verified review
The handbag is absolutely stunning!! I purchased the Femme Forte Heline and originally wanted it in black but it was out of stock so I ordered the green instead because I don’t have any color bags. I am just so pleased! The color is more beautiful than on the website and the handbag is just gorgeous! I will wear often and feel special that I have a bag that you do not see often in USA. Thank you for the wonderful service!
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Answer by Isabel Bernard
Dec 26, 2023
How wonderful to hear that you are so happy with your purchase of the Femme Forte Heline handbag! It's always fun to find something unique and wonderful, especially when it's out of the ordinary. It seems that the green color was a pleasant surprise and that you really appreciate the bag. We appreciate your positive feedback and are glad we were able to provide you with great service. If you are looking for more special items or have any questions in the future, please do not hesitate to contact us. Enjoy your new bag and wear it with pride! ^HJ
Dec 19, 2023
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Answer by Isabel Bernard
Dec 26, 2023
Thank you for your positive review! We are happy to read that you are satisfied with our service. We do our best to provide a wonderful shopping experience for our customers. If you have any questions or comments in the future, we are always here for you. ^HJ
Dec 17, 2023
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Answer by Isabel Bernard
Dec 26, 2023
Bedankt voor je 5 sterren! We zijn verheugd te lezen dat je blij bent met onze service. Ons doel is altijd om onze klanten tevreden te stellen, en het is geweldig om te weten dat we daarin zijn geslaagd. Als je in de toekomst nog meer wilt bestellen, aarzel dan niet om contact met ons op te nemen. We staan altijd klaar om je van dienst te zijn. ^HJ
Nov 27, 2023
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Answer by Isabel Bernard
Nov 28, 2023
Bedankt voor je feedback. Als er iets is waarover je niet helemaal tevreden bent, horen we graag hoe we je ervaring kunnen verbeteren. Je input is waardevol voor ons om onze service te optimaliseren. Als je specifieke suggesties of opmerkingen hebt, laat het ons dan weten via de email. We streven er altijd naar om onze klanten de best mogelijke ervaring te bieden. ^HJ
Nov 27, 2023
 Verified review

Great Online-Store

Simple, easy, good quality
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Answer by Isabel Bernard
Nov 28, 2023
It sounds like you had a simple and easy experience shopping with us, and that you are satisfied with the good quality of our products. That is exactly what we strive for our customers. If you want to order more of our products in the future or have any questions, we're always here for you. Thank you for your positive feedback! ^HJ
Nov 25, 2023
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Answer by Isabel Bernard
Dec 2, 2023
Tak for din 5-stjernede anmeldelse! Det sætter vi stor pris på, og vi er altid klar til at hjælpe dig, hvis du vil bestille hos os igen. Hav en rigtig god dag! ^HJ
Nov 23, 2023
 Verified review

Unable to update stock for orders?

Let me place an order for an out of stock item and has to issue a refund long after the order was placed.
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Answer by Isabel Bernard
Nov 24, 2023
We apologize for the inconvenience you have experienced. We understand how annoying it is to receive an email stating that one of the items you ordered is out of stock. This was a systematic stock error, and we are working to prevent a recurrence in the future. We understand that this is not the service you expected, and we hope to serve you better in the future. Thank you for your feedback. ^HJ
Nov 23, 2023
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Answer by Isabel Bernard
Nov 24, 2023
Kiitos positiivisesta arvostelustasi! Olemme iloisia lukiessamme, että olet tyytyväinen palveluumme. Teemme parhaamme tarjotaksemme asiakkaillemme hyvän ostokokemuksen. Jos sinulla on kysyttävää tai kommentteja tulevaisuudessa, olemme aina täällä sinua varten. ^HJ
Nov 23, 2023
 Verified review
Nice jewelry ,good quality, quick delivery. Perfect !
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Answer by Isabel Bernard
Nov 24, 2023
How great to read from you! We are delighted that you like our jewelry and are satisfied with the good quality and fast delivery. We always strive to provide high-quality products and efficient service. If you need more jewelry or other items in the future, we are ready to serve you again. Thank you for your positive feedback! ^HJ
Nov 22, 2023
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Answer by Isabel Bernard
Nov 24, 2023
Herzlichen Dank für Ihre 5 Sterne! Es freut uns sehr zu lesen, dass Sie mit unserem Service zufrieden sind. Unser Ziel ist es immer, unsere Kunden zufrieden zu stellen, und es ist schön zu wissen, dass uns dies gelungen ist. Wenn Sie in Zukunft mehr bestellen möchten, zögern Sie nicht, uns zu kontaktieren. Wir sind immer für Sie da. ^HJ
Nov 20, 2023
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Answer by Isabel Bernard
Nov 22, 2023
Dank je wel voor je beoordeling! We waarderen je feedback en zijn blij om te lezen dat je tevreden bent met je ervaring bij ons. Als er nog iets is waar we aan kunnen werken om je volgende ervaring nog beter te maken, aarzel dan niet om ons dat te laten weten. We staan altijd klaar om te helpen en streven ernaar om onze service voortdurend te verbeteren. Bedankt voor je steun! ^HJ
SA
Nov 20, 2023
 Verified review
Gute Ware, schnelle Lieferung.
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Answer by Isabel Bernard
Nov 20, 2023
Wir freuen uns zu lesen, dass Sie mit unserem Produkt und der schnellen Lieferung zufrieden sind. Wir freuen uns über Ihr positives Feedback und sind bestrebt, Sie auch in Zukunft so zu bedienen wie bisher. Vielen Dank für Ihr Vertrauen in uns! ^HJ
Nov 17, 2023
 Verified review
Magnifique bijoux
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Answer by Isabel Bernard
Nov 20, 2023
Nous sommes ravis de lire que vous aimez nos bijoux ! Nous nous efforçons de proposer des produits de qualité qui séduisent et ravissent nos clients. Si vous souhaitez voir d'autres bijoux à l'avenir ou si vous avez des questions, nous sommes toujours là pour vous servir. Merci de votre appréciation ! ^HJ
Nov 16, 2023
 Verified review
Love love love the bags!
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Answer by Isabel Bernard
Nov 17, 2023
How nice to read that you love the bags so much! We do our best to design bags that are not only beautiful, but also functional. Your positive response makes our day. If you have any suggestions or ideas, we'd love to hear them. Enjoy your new acquisition! ^HJ
Nov 10, 2023
 Verified review

Communications non existent

I have not received any updates since i purchased an item 4 days ago and the order should have arrived in 2-5 days..... No tracking number, no confirmation to say it has shipped, i need this gift for a specific date and now i am left empty handed
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Answer by Isabel Bernard
Nov 14, 2023
Thank you for making your experience known. We are sincerely sorry that your experience with our service was not as expected. Following your feedback, I have immediately created a case and linked it to your order number. Through that, I sent you an email with your track and trace. If you haven't received anything, please send us an email with your order number. It may be that you wrote down your email incorrectly. If you have any further questions or comments, please feel free to let us know in your reply to our email. Our apologies for the inconvenience and see you soon. ^HJ
Oct 30, 2023
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Answer by Isabel Bernard
Oct 31, 2023
Obrigado pela sua avaliação! Agradecemos os seus comentários e estamos felizes por ler que ficou satisfeito com a sua experiência connosco. Se houver mais alguma coisa em que possamos trabalhar para tornar a sua próxima experiência ainda melhor, não hesite em nos informar. Estamos sempre prontos a ajudar e esforçamo-nos por melhorar continuamente o nosso serviço. Obrigado pelo vosso apoio! ^HJ
Oct 29, 2023
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Answer by Isabel Bernard
Oct 29, 2023
Dank je wel voor je 5-sterrenbeoordeling! We waarderen het zeer en staan altijd klaar om je te helpen als je weer bij ons wilt bestellen. Mooie dag toegewenst! ^HJ
Oct 26, 2023
 Verified review

Dont know where is my shipment

I placed my order on monday and I still havent received tracking number of my shipment, even though on their page states that it takes 2 to 5 working days until shipment is received. So even of they send it tomorrow it wont reach destination in 5 working days.
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Answer by Isabel Bernard
Oct 27, 2023
We apologize for the inconvenience. We understand how important it is for you to receive your order on time and it is certainly not our intention to disappoint you. I've checked and your track and trace is visible and sent, which means your package is on its way. We are doing our very best to make sure you receive your order as soon as possible. Thank you for your patience and understanding in this situation. ^HJ
Oct 23, 2023
 Verified review
Order has been placed but since then no sign of delivery.
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Answer by Isabel Bernard
Oct 24, 2023
Our sincere apologies that you experienced problems with the delivery of your package. Shipping times can indeed vary and I understand that this can be frustrating. According to the most recent information in your track and trace, your package is on its way and the latest update was updated today. I encourage you to check the tracking link for any new updates on delivery. We hope the package reaches you soon and that it meets your expectations. We apologize for any inconvenience this has caused. ^HJ
Oct 20, 2023
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Answer by Isabel Bernard
Oct 24, 2023
We are sorry to hear that you were not satisfied. We would love to read your feedback in order to improve our service. Please do not hesitate to send us an email! Have a nice day! ^HJ