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Isabel Bernard
Reviews:

106 reviews in the last 12 months612 total reviews  

4.04
Good
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Top positive review

Feb 10, 2024
 Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.

Top negative review

Feb 26, 2024
 Verified review
Before I bought I came here to read the reviews and decided to take the risk. Bought 2 items with the first no problems. The second it’s been a nightmare, they don’t reply to emails, only phone calls. The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem. They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side. Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard

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Latest first
Oct 19, 2023
 Verified review
Such beautiful shoes! Really well made and the packaging is beautiful as well. Will be a regular customer, thank you so much
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Answer by Isabel Bernard
Oct 24, 2023
Thank you for your positive feedback! We are happy to read that you are so pleased with your purchase and the packaging. It's always nice to know that our customers are satisfied. We look forward to serving you again in the future. Enjoy your shoes and thanks for choosing us! ^HJ
Oct 16, 2023
 Verified review
No se ha resuelto el problema. No se han puesto en contacto conmigo. Estoy muy decepcionada con mi primera “compra” porque ni tengo mi dinero, ni me han enviado el bolso.
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Answer by Isabel Bernard
Oct 17, 2023
Gracias por compartir su experiencia, y nuestras más sinceras disculpas por los inconvenientes que ha experimentado con su pedido. Su número de pedido incluye un caso y le he enviado un correo electrónico al respecto. Si tiene cualquier otra pregunta o duda, no dude en dejarnos un comentario en ese correo electrónico. Una vez más, le pedimos disculpas por las molestias ocasionadas. ^HJ
Oct 6, 2023
 Verified review

Fast delivery and high quality

Delivery in just 3 days, very high quality bag, the same as on the images. Really happy with my purchase and will consider buying another bag for next year:)
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Answer by Isabel Bernard
Oct 9, 2023
It sounds like you had a great shopping experience! Fast delivery and high-quality products, especially when they match their online descriptions, can indeed make online shopping delightful. Thank you for sharing your positive feedback, and it’s wonderful to read that you’re considering making another purchase in the future! Enjoy your new bag! 🛍️😊 ^HJ
Oct 5, 2023
 Verified review
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Answer by Isabel Bernard
Oct 6, 2023
Thank you for taking the time to review us, even if this time it was with only 1 star. We are very sorry to read that we did not meet your expectations and would love to learn more about your experience to see how we can improve it in the future. Please contact us through our customer service team so we can look for a solution and improve your experience. ^HJ
Oct 4, 2023
 Verified review
objednala som si prvy krat a som spokojna ...
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Answer by Isabel Bernard
Oct 6, 2023
Je pekné čítať, že ste spokojní so svojou prvou objednávkou u nás! Vždy sa snažíme poskytnúť pozitívne skúsenosti všetkým našim zákazníkom a vaša spätná väzba je v tomto ohľade veľmi cenná. Veľmi vám ďakujeme, že ste si nás vybrali, a dúfame, že vás v budúcnosti privítame pri ďalších nákupoch! ^HJ
Oct 3, 2023
 Verified review
Beautiful jewellery
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Answer by Isabel Bernard
Oct 4, 2023
Thank you for your feedback! It's great to readthat you find the jewelry beautiful. If you have any specific questions or need further assistance with anything related to jewelry or other topics, feel free to contact our customer care! ^HJ
Oct 2, 2023
 Verified review
Delighted! Beautiful handbag and very quick delivery!
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Answer by Isabel Bernard
Oct 4, 2023
That sounds great! It's nice to read that you are happy with your beautiful handbag and that the delivery was so quick. However, I see one star listed. We would love to read where you have any questions or comments! So that we can improve this in the future to move towards 5 stars! Enjoy your new handbag! ^HJ
Sep 30, 2023
 Verified review
👍
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Answer by Isabel Bernard
Oct 2, 2023
Vielen Dank für Ihre 5 Sterne! Es freut uns sehr zu lesen, dass Sie mit unserem Service zufrieden sind. Unser Ziel ist es immer, unsere Kunden zufrieden zu stellen, und es ist schön zu wissen, dass uns das gelungen ist. Sollten Sie in Zukunft weitere Fragen oder Anmerkungen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind immer bereit, Ihnen zu dienen. ^HJ
Sep 28, 2023
 Verified review
The shipping was fast but the bag looked like it’s been used. Was dirty inside
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Answer by Isabel Bernard
Oct 2, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case under your order number to investigate the situation. I've just sent you an email with some questions, would you like to respond to it? If there are any other questions or concerns, please do not hesitate to share this also in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Sep 28, 2023
 Verified review
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Answer by Isabel Bernard
Oct 2, 2023
Vielen Dank für Ihre 5-Sterne-Bewertung! Wir wissen das wirklich zu schätzen und sind immer bereit, Ihnen zu helfen, wenn Sie wieder bei uns bestellen möchten. Ich wünsche Ihnen einen schönen Tag! ^HJ
Sep 24, 2023
 Verified review
Damaged bracelet and no response (yet?) I ordered a gift set, necklace and bracelet in 14k gold. Upon arrival I noticed the bracelet was stained and contacted CS immediately, but no response (yet). Hopefully the issue will be resolved but as for now, I’m not too happy.
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Answer by Isabel Bernard
Sep 25, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Sep 20, 2023
 Verified review
does not respond to questions. Treat your client with respect
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Answer by Isabel Bernard
Sep 21, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email I just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Sep 9, 2023
 Verified review
Love I love how the bag arrived and everything was just like the pictures on the website. In my opinion the best thing about the bag is all the pockets to keep everything organised.
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Answer by Isabel Bernard
Sep 11, 2023
We're delighted to r ead that your bag arrived just as expected and that you appreciate the organization it provides with its various pockets. If you have any more thoughts to share or if you ever need assistance in the future, feel free to reach out. Enjoy using your new bag! ^HJ
Sep 8, 2023
 Verified review
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Answer by Isabel Bernard
Sep 8, 2023
Děkujeme vám za kladné hodnocení! Pokud máte další dotazy nebo připomínky, neváhejte se o ně podělit. Jsme vždy připraveni pomoci! ^HJ
BS
B. S.
Düsseldorf
Sep 7, 2023
 Verified review
Beatiful items-quick delivery-very nice service.
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Answer by Isabel Bernard
Sep 7, 2023
Thank you for your positive feedback! We're glad to read that you're satisfied with the items, delivery, and service. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your beautiful items! ^HJ
Aug 22, 2023
 Verified review

Return process is horrible

Return process is the worst I’ve ever seen. Be 100% sure that you like the item before purchasing!
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Answer by Isabel Bernard
Aug 23, 2023
Thank you for sharing your experience with the returns procedure. We are sorry to hear that the return experience did not meet your expectations. We apologise for any inconvenience this may have caused. We appreciate your feedback and take it seriously to improve our processes and optimise the return experience for our customers. We have created a case with your order and sent you an email. We are happy to receive response to that. ^HJ
Aug 14, 2023
 Verified review
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Answer by Isabel Bernard
Aug 15, 2023
Wij willen je hartelijk bedanken voor de mooie beoordeling van vijf sterren! Jouw positieve feedback motiveert ons om constant beschikbaar te zijn voor jouw assistentie. Aarzel niet om ons te contacteren voor verdere vragen of specifieke verzoeken. ^HJ
Aug 5, 2023
 Verified review

Great experience

Gréât expérience
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Answer by Isabel Bernard
Aug 7, 2023
Thank you for your positive review. We value this very much. We are delighted to hear that you are so satisfied and look forward to seeing you again at Isabel Bernard. ^HJ
Aug 3, 2023
 Verified review
Everything was perfect. Package sent quickly
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Answer by Isabel Bernard
Aug 4, 2023
Thank you for your review. We are happy to read that you are happy with your new style item! See you at Isabel Bernard! ^HJ
Aug 3, 2023
 Verified review
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Answer by Isabel Bernard
Aug 4, 2023
Kiitos 5 tähteä ja nähdään Isabel Bernard! : ) ^HJ