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Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
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Jun 5, 2023
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Jun 4, 2023
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Great product and quick shipping
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Jun 4, 2023
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They do not use good courier services for shipping, I have never had the experience I had with Isabel Bernard/colis privé since I have been buying online. Imagine, they contracted a courier service that steal people’s order and claimed to have delivered the order. If there is anything less than 0 star that would be my rating for Isabel Bernard and their customer service is non existent
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Answer by Isabel Bernard
Jun 12, 2023
Merci pour votre avis. Nous trouvons malheureux comment cela s'est passé. Nous nous excusons pour le dérangement.
Nous constatons que l'enquête est toujours en cours et nous venons de vous informer davantage. ^MB
May 31, 2023
Verified review
The products have a simple classic style to them. It's fantastic that there are options to buy accessories in the same material and colour. Delivery is prompt and reliable. I have 4 IB products now and I I tend to keep collecting, as the quality and style are wonderful.
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