Isabel Bernard

Reviews:

Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ

Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case under your order number to investigate the situation. I've just sent you an email with some questions, would you like to respond to it? If there are any other questions or concerns, please do not hesitate to share this also in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ

Bedankt voor je feedback. Als er iets is waarover je niet helemaal tevreden bent, horen we graag hoe we je ervaring kunnen verbeteren. Je input is waardevol voor ons om onze service te optimaliseren. Als je specifieke suggesties of opmerkingen hebt, laat het ons dan weten via de email. We streven er altijd naar om onze klanten de best mogelijke ervaring te bieden. ^HJ

Merci pour votre avis. Nous trouvons malheureux comment cela s'est passé. Nous nous excusons pour le dérangement. Nous constatons que l'enquête est toujours en cours et nous venons de vous informer davantage. ^MB

We apologize for the inconvenience. We understand how important it is for you to receive your order on time and it is certainly not our intention to disappoint you. I've checked and your track and trace is visible and sent, which means your package is on its way. We are doing our very best to make sure you receive your order as soon as possible. Thank you for your patience and understanding in this situation. ^HJ

Thank you for making your experience known. We are sincerely sorry that your experience with our service was not as expected. Following your feedback, I have immediately created a case and linked it to your order number. Through that, I sent you an email with your track and trace. If you haven't received anything, please send us an email with your order number. It may be that you wrote down your email incorrectly. If you have any further questions or comments, please feel free to let us know in your reply to our email. Our apologies for the inconvenience and see you soon. ^HJ

Thank you for your review. How very unfortunate how this turned out. Apologies for this. We see that we have been in contact with you and are happy to see this is solved. ^MB

Gracias por compartir su experiencia, y nuestras más sinceras disculpas por los inconvenientes que ha experimentado con su pedido. Su número de pedido incluye un caso y le he enviado un correo electrónico al respecto. Si tiene cualquier otra pregunta o duda, no dude en dejarnos un comentario en ese correo electrónico. Una vez más, le pedimos disculpas por las molestias ocasionadas. ^HJ

We apologize for the inconvenience you have experienced. We understand how annoying it is to receive an email stating that one of the items you ordered is out of stock. This was a systematic stock error, and we are working to prevent a recurrence in the future. We understand that this is not the service you expected, and we hope to serve you better in the future. Thank you for your feedback. ^HJ

Thank you for sharing your experience with the returns procedure. We are sorry to hear that the return experience did not meet your expectations. We apologise for any inconvenience this may have caused. We appreciate your feedback and take it seriously to improve our processes and optimise the return experience for our customers. We have created a case with your order and sent you an email. We are happy to receive response to that. ^HJ

Thank you for your review. We are sorry to hear that you were not able to redeem the promotional code. If you have problems redeeming a promotional code, you can always contact our customer service, they will be happy to help you. ^MB

Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email I just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ