Isabel BernardReviews:
107 reviews in the last 12 months612 total reviews
Good
Top positive review
Feb 10, 2024
Verified review
It was definitely a great experience very fast delivery and an amazing product. The bag has everything I’m looking for in a bag including pockets zips etc. It’s perfect size has a nice soft fabric inside and it’s seems very sturdy and stiff so it won’t loose its shape. The colour is taupe for sure even thou it looks a bit beige on the website. Also the handles stay upright which can be a little annoying but I suppose it’s something to get used to. I really like this bag and I will highly recommend it.
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Top negative review
Feb 26, 2024
Verified review
Before I bought I came here to read the reviews and decided to take the risk.
Bought 2 items with the first no problems.
The second it’s been a nightmare, they don’t reply to emails, only phone calls.
The courier lost my package, I had to write a form that I didn’t get it, waited 15 days until they send again and the onus is on the buyer to solve the seller problem.
They took so long to solve the problem now my ring size isn’t available anymore so I’ll have to pay for getting to my size this side.
Still waiting to see if the ring arrives this time around.
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Reviews for Isabel Bernard
Sep 20, 2023
Verified review
does not respond to questions. Treat your client with respect
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Answer by Isabel Bernard
Sep 21, 2023
Thank you for sharing your experience, and our sincere apologies for the inconvenience you experienced with your order. We have created a case with your order number to investigate the situation. Our team will review your case carefully after receiving response to the email I just sent. We appreciate your patience and understanding as we look to pursue this issue further. If there are any other questions or concerns, please do not hesitate to share the same in your response to our email. Once again, we apologise for the inconvenience this has caused and hope to see you soon! ^HJ
Oct 23, 2023
Verified review
Order has been placed but since then no sign of delivery.
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Answer by Isabel Bernard
Oct 24, 2023
Our sincere apologies that you experienced problems with the delivery of your package. Shipping times can indeed vary and I understand that this can be frustrating. According to the most recent information in your track and trace, your package is on its way and the latest update was updated today. I encourage you to check the tracking link for any new updates on delivery. We hope the package reaches you soon and that it meets your expectations. We apologize for any inconvenience this has caused. ^HJ
Oct 2, 2023
Verified review
Delighted! Beautiful handbag and very quick delivery!
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Answer by Isabel Bernard
Oct 4, 2023
That sounds great! It's nice to read that you are happy with your beautiful handbag and that the delivery was so quick. However, I see one star listed. We would love to read where you have any questions or comments! So that we can improve this in the future to move towards 5 stars! Enjoy your new handbag! ^HJ
Jul 15, 2023
Verified review
El pedido aún no ha llegado.
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Answer by Isabel Bernard
Jul 21, 2023
Grazie per la tua opinione. Vediamo che il tuo pacco è arrivato. Divertiti con il tuo acquisto! ^MB
Oct 20, 2023
Verified review
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Answer by Isabel Bernard
Oct 24, 2023
We are sorry to hear that you were not satisfied. We would love to read your feedback in order to improve our service. Please do not hesitate to send us an email! Have a nice day! ^HJ
Oct 5, 2023
Verified review
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Answer by Isabel Bernard
Oct 6, 2023
Thank you for taking the time to review us, even if this time it was with only 1 star. We are very sorry to read that we did not meet your expectations and would love to learn more about your experience to see how we can improve it in the future. Please contact us through our customer service team so we can look for a solution and improve your experience. ^HJ