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Review summary
Customers consistently praise the device's natural, paper-like writing experience, as well as its responsiveness and fluidity, often considering it superior to competitors. The high-quality, robust, and premium design is frequently highlighted, with many noting the device exceeds their expectations. Fast and reliable delivery is a standout aspect of the overall customer experience. Users appreciate the device's intuitive and easy-to-use interface, along with useful features such as note organization, handwriting recognition, and regular updates. The sustainability philosophy, modularity, and longevity of the device are highly valued, setting it apart from other options. Most customers also report excellent, responsive, and helpful support. Some customers mention a learning curve or initial confusion during setup. A few report delays or unresolved issues with customer support. There are also frequent requests for improvements in calendar synchronization, app integrations, and UI speed.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssupernote.eu
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Verified
I like the product and the website, but I have to leave one star behind as I decided to return the product. One topic, important in my workflow, did not work out as i hoped for, so I cannot use the product as I wanted. But this is probably only valid for a small amount of people, the rest will not bother.
What is missing: a possibility to create a note on the supernote, sync it to my private cloud, create a new note on my windows PC or (even better) edit the one I made. Sync this back to the supernote and be able to edit it further with all possibilities, as if it were a .note This closed circle does not work, which I strongly pity. I have not found any other device which can do it.
The contact to the website was more then perfect, I strongly liked both the response time as well as the responses I got, leaving no wish open.
So if I would judge the customer service, 5 stars for sure, the website 4 stars and the product 4 stars as well.
Verified
I really enjoy the “ noise cancelling “ writing!
I really enjoy the “ noise cancelling “ writing., having SuperNote now just did it wonderfully! Highly recommend it for people who enjoy writing or used to enjoy writing and want to have that ability working again!
Verified
excelent device and functions, how its made, how different than other similar devices out there it is... every single aspect or function of Manta surprised me and there are many i dont know about yet..
Verified
Smooth shopping, fast delivery
Shopping experience was smooth and very clear. There were varity of payment choices. I ordered from the Netherlands on a wednesday and it arrived on friday. I bought Manta, half cover and a metal of heart pen. Very well packed. Deliverer came with a bakfiets so it was extra green and cute. The unboxing was in itself a nice experience.
I have been using them almost a week now. Getting used to it, transferring my current active paper notebooks and journalling. So far so good... Thanks
Verified
Super quick delivery and an excellent device. I fell in love with
the Nomad as soon as I got it in my hands. So easy to use and such a good quality and the pen and cover are perfect and in same high standard.
Verified
Estoy encantado. Le pongo un 10 al fabricante, al hardware y al software.
Me parece una marca y un producto honesto, práctico, ético. La reparabilidad, la modularidad, puedes cambiar tú mismo la batería en un momento... otras marcas (apple, remarkable) tienen mucho que aprender de supernote.
El software un 10. Mucha más funcionalidad que remarkable y kindle sin perder la sensación minimalista.
Verified
i am videogame artist and i love having all my notes in one place. i also love how easy it is to use the tablet for drawing on krita on my pc.
the supernote companion is also such a seamless experience, i love being able to access my sketches from there to add them to my miroboard.
i also combine that with claude to give it more context over my creative vision.
So far the only feature i really miss when drawing is a lazo fill. I often wanna create quick landscape and that would help to quickly fill in large portions of the tablet.
It would also be interesting to have access to to dithering patterns to simulate gradients.
Verified
Supernote A5x2 review
If you are looking for a paper replacement this is excellent!
If you wish something more, there is potential but it is not there yet.
Some minor issues that I miss for my personal use case:
* Calendar synchronization (CalDAV) missing;
* Calendar recurring events missing;
* News/Feeds loading/reading ability missing;
* Dictionary missing.
Great reading and writing experience, with the rare miss-click / palm rejection issue.
Verified
I loved the packaging—it really gave the product a premium feel.
As for the Manta itself, it’s a piece of art that does exactly what it’s intended to do, perfectly.
Verified
Quick delivery and good product! Website can be improved.
Quick delivery across Europe (France to NL). Within 2 workdays after ordering I could pick up my order. Hardware feels high end and is of good quality. Writing feel is what I hoped for. One thing that can be improved is the responsiveness of the website (including the order process). Loading times are sometimes 4 to 5 seconds. That left me somewhat hesitant to order honestly. Luckily this was not representative for the product itself because that’s top notch.
Verified
The hardware is amazing except for the battery which do not last a long time. The interface could be easier to use.
The latency is very low abd there is a lot of functionalities. The stream ability is excellent.
Verified
Ordered a manta A5x2
There was an issue with the device picking up WiFi, and I was able to return it and received a replacement within three days. New device works perfectly. Customer service responsive. There was a learning curve with the device but after a week of use I got the hang of it. Just get stuck in and work out your own use system as you go. These devices are extremely expensive paper note ook replacements, and good but not awesome for document reading and annotation. After six months, I don't regret this purchase
Verified
The order went great. Delivery happened faster than I expected. VAT was calculated before purchase and there was no toll from France to Denmark.
More information and specs would be nice before purchasing. Fx some pens lacked weight info. Also specifically knowing that the pen is compatible with my old Supernote A5X would be reassuring. Also I ruined my own pen in the first place due to lack of information. I really feel that people should be warned if a pen weighs more than 15 or 30 grams. It's difficult to write with at length.
Reply from supernote.eu
Hello,
Thank you very much for your feedback!
We are very happy that you are satisfied with the delivery.
We have also taken your comments into account.
Best Regards,
The Supernote Europe Team
Verified
Delivery to Athens Greece was super fast and by COURRIER. One suggestion: the quick instruction two pager wasn’t adequate to get me started. I had to search the internet to understand how to get started and use the device - nomad.
Verified
Good to have WIRO or Apple Pay as clear options to make payments smoother.
Otherwise ordering was easy enough and packaged received in a few days.
Verified
Quick service/delivery despite strange cart experience
My order (Nomad and accessories) was processed quickly, nicely packed and prompted delivered via DHL. Feedback on the progress of the order was also appreciated. I did have a strange experience with the website when I clicked on the cart button. Instead of displaying my items, the page showed an order for some clothing. It looked like a sample/proof of concept page. Other than this, everything went well.
Reply from supernote.eu
Hello,
Thank you for your feedback regarding your purchase and delivery experience.
We experienced a quick technical issue with the shopping cart on our website, which has now been resolved.
Best regards,
The Supernote Europe Team
Verified
I got exactly what I wanted without any unnecessary gimmicks.
It's my first e-Ink writer so I have no baseline of comparison. However, the writing feels very natural. There is no perceivable lag and the resistance between the pen and surface has a great balance of slide and friction. The resulting writing looks realistic to the speed and pressure applied.
So far have mostly been only taking notes and not fully explored all the functionality of organizing them and other productivity features.
I mostly use it to jot down some ideas to organize my thoughts and take notes when studying. So to me the writing/sketching process alone is the most fundamental part to massage my brain, less so actually reading what I wrote.
It's very light, compact and feels robust so it never feels like it's a question whether it belongs in my backpack.
Verified
Muy contenta
los productos fueron lo esperado, tardaron muy poco en enviarlos y la calidad es muy buena. Deseando utilizarlo para todos mis proyectos :)
Verified
At first, the feeling of writing was what I expected but I got used to it and now I simply love it. It is everything I need.
Verified
Spare parts become limit to sustainability
Superb device. Spare parts for outdated model not available after touch sensor failed. I see the challenge for a tech company, but it contradicts the promise of a sustainable, modifiable tablet. Yet, customer support did the best they could. And the product is better than anything else out there. This kept me from choosing a competitor‘s tablet.
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supernote.eu
- +33695543300
- supernote.eu
- info@supernote.eu
- DOUVRES-LA-DELIVRANDE, FRA
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