Review summary
Customers consistently praise the extremely fast and reliable delivery, with many receiving items the next day. The excellent quality, accuracy of descriptions, and effectiveness of the products are frequently mentioned as standout positives. Many reviewers highlight highly positive experiences with responsive, helpful, and caring customer service across various channels. The website is described as easy to use, well-organized, and informative, making ordering straightforward. Competitive pricing, good value for money, and fair delivery charges are also appreciated. Customers value proactive and clear communication via email and phone regarding orders, delivery, and support. Most issues with orders, returns, or damaged products are resolved quickly and satisfactorily; however, a few customers mention experiencing slower responses in some cases.
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How Trusted Shops prevents fake reviewsReviewsphysiosupplies.ie
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Verified
I rang looking for dimensions of a mini exercise pedal machine, my call was answered after two rings. Sean was not sure but checked, found dimensions in a few seconds and then said they should have been on the website & he would do that later. It is so unusual these times to get such a minor issue resolved by being truthful, taking time to check & undertaking to correct in such a pleasant manner. He was also very helpful explaining other products I asked about, I included those in my order. All very good, arrived on time. Nice email later.
Verified
I would highly recommend this company, we needed the item we were ordering in a hurry and spoke to a guy by phone, as it was out of office hours he recommended I reference when ordering my name and he would ensure quick delivery .
We received next working day
Great service , reliable and helpful. 👍
Verified
I bought the air compression massager boots and I was unsure which size to buy, so I phoned the company and a lovely man (American I think) and he explained how the sizing works. So he recommended what to buy.
The boots are perfect fit and are comfortable and work perfectly for my condition. Brilliant company and customer support
Verified
The back support band is absolutely fantastic.
I’m a health carer & it’s just brilliant for my job. I move a lot & need it to give me good support & to be very flexible. It does all that! It’s probably the best belt I have ever worn. I would give it 10 outta 10
Verified
What could you do better? Nothing. Absolutely exceptional. Ordered and arrived in under 24 hours- from Letterkenny to Baltimore- it’s hard to believe. And with early injury management, back on my feet and rehab progressing. Very many thanks.
Verified
I am home from regab after knee replacement surgery. I started using the ice machine straight away. I had used a similar machine in the Blackrock Clinic. It completely envelops my knee and renders relief. I find I don’t need the pump and am hoping I can return it for a refund. I look forward to hearing from you on this issue. I dealt with Sean who was extremely helpful.
Many thanks.
Pamela Ross
Verified
Easy to order… speed of delivery… I am t…
Easy to order… speed of delivery… I am telling everyone about you as my ankle is fractured and when people see me hobbling they want to know all!!! It just makes a change from the heavy boot in this hot weather…
Verified
Excellent customer service, quality products and super fast shipping
I had a great experience with this company ordering a knee brace for recovery from dislocation. My first order arrived the day after I placed it, but unfortunately, wasn't the right fit. Returning was easy and the company got back to me right away.
Second order also arrived the day after being placed.
The brace is high quality, and it was a great experience overall with the company.
Genuinely lovely to have such a positive and easy experience with a business. Will definitely use them again in the future, but I hope to not need to!
Verified
This company is outstanding to deal with. My purchase was with me 16hrs later. The value of the item and great quality of it was 100% to my satisfaction. I will definitely be using this company in the future
Verified
Everything was perfect and it arrived the next day. I had to make a few small adjustments to suit me but I always had to with every AFO. The price was very good also. Will shop there again.
Verified
Really good boot, comfortable, works great
The boot was a perfect fit and the valve for air is a life saver, so much more comfy. Just maybe the sole could benefit from being a tiny bit more anti-slip, and the cap that goes above the button to put air, if it was attached to the boot rather than being a pop off cap, that would be even better. Overall super happy with this model, more than worth it.
Verified
Purchased a Cold Therapy machine from Physio Supplies Ireland (PSI). Unfortunately an issue arose with a critical part that required replacing. PSI were very professional in responding to the issue and sent a replacement part immediately they were notified. I was very proud of an Irish Company having such a strong customer focused ethos. I would have no hesitation in future purchases from PSI.
Verified
Highly recommended replaceable pads for TENS
I purchased replaceable pads for my TENS machine and they are fantastic. Really good price and a high quality (I risk to say these pads are better than the original that came with my device). Quick delivery too!
Highly recommended
Verified
Just what I needed
I was looking for a physio item for my Mom and it was easy to find, of course when I logged on I found a couple of items for myself too. All well priced and super fast delivery.
Verified
Great Orthotics Great Service
I ordered supports for a foot drop . The price and quality is excellent and better than half price against other sites. Delivery went smoothly and I'm eagerly anticipating a normal gait in.time.
Verified
Efficient service great products
Efficient service. Great advice on different products. I love that you recycle all your packaging. Prices are on point and good value. Anything I've ordered has worked well. Very grateful to have tgis service
Verified
Easy to make an order, tracking available but received regular updates of delivery dates so no need to track. Prompt delivery and would use service again and would definitely recommend. Thanks.
Verified
It would be useful to have some instructions on applying the veterinary tape to various joints. I did find some on u tube. It worked brilliantly on a swollen hock. However I wasn’t sure about the length of time to leave it on. I just guessed and kept an eye on it and I am thrilled with the result. Thank you
Verified
Quick delivery at a fair price.
Very speedy next day delivery and a very fair price for the items ordered. Items are good quality and fairly represented on the website. Would definitely order again from this company.
Verified
I love the products I bought from you and that you are an Irish company. I’m opening a Business called Lotus Hope ‘N’ Healing once the funds are secured and I would love if you could consider being a sponsor as I know more equipment will be needed. The business is based on Pilates, Holistic Pilates, Shamanic Counselling and Reiki Therapy to start. There will be more ideas to follow. Thanks a million, Michelle Weir
