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Bergfreunde.euReviews

: 23,671Excellent

4.78

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with Buyer Protection

certified since: Aug 29, 2017
updated on: Sep 30, 2022
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At Bergfreunde.eu, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2017
updated on: Sep 30, 2022
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Bergfreunde.eu, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Bergfreunde.eu

6,856 verified reviews in the last 12 months

23,671 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 20, 2022
Ordering was quick & efficient and my boots were delivered in a couple of days. My La Sportiva boots fit perfect & I am very happy with them. I would say that customer service is not the fastest. I tried ringing the number twice but just got an answering machine message in German. I also emailed as I thought I had ordered the wrong size but only got an email back a couple of days later and after my order had been dispatched. Was told that even if they had not been dispatched they could not change my order, I would have to wait till I got them and then return them for a refund and re-order which seems inefficient, costly.
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the most relevant critical review


May 9, 2022
The delivery was a total failure. The order arrived to Slovakia and was supposed to be delivered the next business day, however instead of the delivery taking place there was nothing and all I saw online was that there was an unknown error with delivery. So I waited 3 more business days, no delivery, no update, nothing. I sent an email to Bergfreunde who has not replied until today, and I think it's already been like 3 business days. Then I decided to call DHL who gave me a contact to SPS who was supposed to be delivering the order within Slovakia. After calling SPS I was told due to GDPR DHL did not give SPS any of my details so the order was stuck in SPS warehouse. Managed to solve the situation in the end and pick up the order, but I went there to get it myself. Overall the email support and also the delivery process was very bad, especially for a company presenting itself as customer oriented and customer friendly.
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Reviews for Bergfreunde.eu

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 Verified review
8 days ago
Delivery was to Latvia and DHL handed over the package to the Itella delivery company. Unfortunately, they didn't have my phone number to contact me when Courier arrives. Phone number was added when purchase was made. This is 2nd time when I faced with failed 1st delivery attempt. I could solve the situation by myself, but for the improvements would be nice to not worry about this. If not this issue - delivery is really fast! Thank you for the amazing products!
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 Verified review
Sep 9, 2022
Simply five star service! Thank you so much! The only problem I've experienced is some issues with my address. The local delivery company in Bulgaria never gets the proper details for delivery. They always say information is not clearly visible. I have to always call them and provide more information.I really don't know what the exact problem is.
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 Verified review
Sep 6, 2022
Wonderful selection of well made products. I have been searching over a year to find warm woollen layers but everything up to now was blended with cotton, not known for it’s insulating qualities. Base layers were particularly difficult to find and I haven’t adjusted to a colder climate with inadequate heating of the house.
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 Verified review
Sep 14, 2022 
Love this store. Their website is easy to navigate. Prices are competitive , staff are helpful and products are first-rate. I've always been very satisfied with my purchases from Berg Freunde.EU My most recent purchases - a lightweight rain jacket and high-top sneakers are both attractive and comfortable.
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 Verified review
13 days ago
Good day.I've ordered COLUMBIA - Inner Limits II Jacket - Waterproof jacket.The parcel has come in time without damage packed wery well.The size exact what I wanted but before to order I've spent time to take measurements to make sure that evrything OK!!!I'm very happy and my new jacket also very happy.
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 Verified review
Sep 16, 2022
Hello. I received the package. But you didn't put my mobile phone number on the box, even though it was on the billing address in the "bergfreunde" account. So I took the parcel longer for a few days. Indicate my phone number in the future. Thanks for sending!
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 Verified review
9 days ago
Bought them in 2017 - excellent quality, comfortable, still wear them on rainy days even if the sole is worn out ! Great for easy hikes, even in mild snowy days, the gore-tex does the job well. I highly recommend them !
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 Verified review
23 hours ago
I tried to get the item I was shopping for in my own area Ireland but wasnt able to. It was delivered to my door within days by Bergfreunde.eu in excellent condition and at a competitive price with postage free.
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 Verified review
Sep 16, 2022
Extremely trustworthy shop. I always feel confident buying from them. They have great prices and offers. Love them. Wish shipping was tiny bit cheaper but it is acceptable though. Highly recommended!
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 Verified review
Sep 7, 2022
Money paid - shoes received. Delivery was longer due to DHL and their shipping partner issues. No problems from Bergfreunde side. Price was very fair and bought what was missing in local market.
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 Verified review
5 days ago
Without gsm number in package the final home delivery (smartpost) can´t send SMS. So I needed to contact with local service and this take one week to receive parcel.
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 Verified review
Sep 13, 2022
Good value for money. Minus one star for not giving my phone number to delivery company. For this I received my package 3 days later than originally planned.
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 Verified review
Sep 12, 2022
I have no words!! I have ordered from BERG FREUNDE a few times and always the packaging I recieved was perfect. They are very careful in their job. FOTIS
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 Verified review
Sep 2, 2022
Have been using their service for hiking and cycling gear . Great range, good prices , fast delivery and excellent customer service when needed .
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 Verified review
Aug 31, 2022
The colour of the shoes is rather different than the photo on the web site. It seems the photo has enhanced colour. For the rest Time will tell.
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 Verified review
Sep 16, 2022 
I am pleased Bergfreunde has such a wide selection of my favorite brands. Their service is courteous and always fast. Thank you!
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 Verified review
Sep 13, 2022
Very specific product information enabling a good initial choice/guess for climbing shoes, of which the fit matters rather a lot.
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 Verified review
4 days ago
Great service, DHL always a pain here in Portugal but that's no fault of BERGFREUNDE. They just need to switch to GLS or UPS :)
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 Verified review
Sep 12, 2022
Gutes Warenangebot zu fairen Preisen. Bei Fragen, Bestellung und ggf. Retouren super freundlich und effizient. Weiter so ...
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 Verified review
Aug 31, 2022
Easy ordering and delivered in good condition, shoes are same as they are on photos and size as described. Thank you!
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