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Nov 30, 2022
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Shipping services outside DE, in EU countries can be improved by choosing a good delivery service provider like DHL, not some small local courier or the Post Service. Once the parcel is out from your depot, the customer is on his own and at the hand of the local delivery courier from each country. Because the parcel is not delivered to the final customer by DHL. I think this would be a very good option, or maybe the best, that the parcel is transported and delivered to the final customer from start to finish by DHL in every country. I think this should solve the problem of the local couriers from each country.
A very IMPPRTANT PROBLEM is that the phone number does not appear on the parcel itself, on the package so the courier can not contact the final customer and he does not come to the address to search for the customer. They do absolutely nothing to contact the customer if they do not have the phone number on the parcel. So we have to contact them at the center and call them and go to pick up the parcel personally because they do not bother to find the final customer if they do not have the phone number on the box.
The problem is that the phone number of the customer does not appear on the label fom the box with the products to be delivered. So the courier can not contact the final customer and they do not bother to search the customer at the address. If they do not have phone number on the box they just leave and the customer has to contact them at the delivery center, which is in another city/town(energy, time, money, etc). All this can be solved by showing and displaying and writing down the customer phone number directly on the box label(parcel). It does not appear directly fron the sistem on the label.
I had this problem every single time I have purchased something from your website.
This is the reason why I gave a 4 star rating and not 5.
Thank you. All the best.
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
Very fine sleepingbag👌 but the travelcover is very very tiny and when I asked and pinpointed that, they said it was recommended by the Company. I felt dissapointed that they wouldn’t send me a larger; it takes a village to put the sleepingbag in there🥴🤷♀️ it is a very expensive sleepingbag
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Aug 31, 2023
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A perfect store with an incredibly range od products...
A perfect store with an incredibly wide range of hiking, cycling and other outdoor equipment... Great deals and discounts, fast delivery and excellent communication... Unbelievable ease of returning goods and excellent customer service... They respect all complaints...
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Aug 28, 2023
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Several orders, no issues so far
I have ordered from bergfreunde.de several times and the packages always arrived quickly (within a few days), well packed. I haven't had to return a package or contact support yet so can't tell how efficient that is.
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5 days ago
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Zależało mi .....
Zależało mi na szybkiej dostawie ale w warunkach sprzedaży był ustalony min tydzień. Tym czasem o trzymałem przesyłkę już po 4 dniach. Wolę tak a nie odwrotnie w warunkach 4 a rzeczywistości tydzień.
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Sep 8, 2023
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Website was in English as well as German which was good for me. Otherwise, just a standard procedure, item ordered, delivered on time and was what I wanted. Thank you Bergfreunde.
I have trouble shopping on my mobile phone. It won't let me go through the checkout as a guest, and at the same time says it does not recognise my email address when I try to lgin
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Sep 5, 2023
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When I ordered a Berghaus fleece online it had both a very competitive price (In a good way) and swift delivery, all packaged as should be expected without any complications.
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Aug 25, 2023
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excellent service , excellent products
the products I ordered from them is always dispatched in a timely manner, products are as described on the website and of very good quality.
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6 days ago
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fast and easy to use. I hope it's safe, but I am not sure about it. If I can buy with payment upon receipt, then I think it's a valid shop.
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