Certificate for Bergfreunde.eu

No. XD7FABC1A1BD20D053011F08E54FEE5B2
 

Approved on
29/08/2017
Valid until
28/08/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Bergfreunde.eu



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 4,007 Trusted Shops reviews collected in the last 12 months.
In total, Bergfreunde.eu has already collected 6,122 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Great price quality
Fast delivery .
Correct information
5.00
Excellent

Date of publication
18/08/2019
Date of order
08/08/2019
18/08/2019
No problems, fast delivery
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
I love this shop My only online trusted tested place to shop for outdoor equipment Keep up the good work
5.00
Excellent

Date of publication
18/08/2019
Date of order
09/08/2019
18/08/2019
Best prices, complete range of individual brands, and free delivery.
5.00
Excellent

Date of publication
18/08/2019
Date of order
10/08/2019
18/08/2019
I received my oder after 6 days.
4.33
Good

Date of publication
18/08/2019
Date of order
10/08/2019
18/08/2019
I’m Satisfied
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Excellent service. Seamless delivery
5.00
Excellent

Date of publication
17/08/2019
Date of order
08/08/2019
17/08/2019
Fast delivery
5.00
Excellent

Date of publication
17/08/2019
Date of order
06/08/2019
17/08/2019
Excellent customer service
Friendly and very helpful
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
3 business day delivery to CZ, more than happy with my order
5.00
Excellent

Date of publication
17/08/2019
Date of order
26/07/2019
17/08/2019
When my jacket arrived it didn't fit so I sent it back. Absolutely no problem getting a refund. Service was polite and efficient. I have no hesitation to recommend.
5.00
Excellent

Date of publication
17/08/2019
Date of order
07/08/2019
17/08/2019
Delivery was a little slower than I expected.
4.00
Good

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
The beast
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
On time, precisely described. Everything came well packed
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
No comment
5.00
Excellent

Date of publication
17/08/2019
Date of order
10/08/2019
17/08/2019
Excellent service
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
zelo zadovoljen z vašimi storitvami in zelo hitro dostavo .pozitino presenečen. HVALA
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
super ok ok
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Satisfied
4.67
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Okay
4.67
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
All is good
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Good prices, good service.
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
It is good service
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Yes, I like thsis shop. Recomended
5.00
Excellent

Date of publication
15/08/2019
Date of order
06/08/2019
15/08/2019
Easy order, fast delivery, great shiping costs.
5.00
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Shipping could be quicker for the money.
4.33
Good

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
EXCELLENT
5.00
Excellent

Bergfreunde.eu replies: 16/08/2019
Thank you for your kind feedback. We appreciate it! Bergfreunde Team

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
I am disappointed with the customer service.
07:11 I made my order
07:23 I made modification through this form (12 min after order)
08:18 I recieved msg "...we cannot modify it any longer"
09:08 I sent request for preparing package acc. to my modification
no answer
09:38 I asked "why you did not answer?"
09:47 I recieved msg "because there are other customers."
No one was responded
1.00
Very Poor

Bergfreunde.eu replies: 16/08/2019
Thank you for your comment. We offer quick shipping so unfortunately, we could not make any changes as we said. My colleague offered you an alternative. Your package left our warehouse the same day. Bergfreunde.eu

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Good price free delivery
4.67
Excellent

Date of publication
15/08/2019
Date of order
07/08/2019
15/08/2019
The products themselves are great, prices good.
I had an issue with customer support : one of my deliveries came 2 months late (i thought it will never arrive) and with the package all taped and stitched together.
One of the items in the box was broken and it was the wrong size.
Bergfreunde keeps asking for money for that messed up delivery. They have never asked for me to return the package.
3.67
Good

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Overall very good.
4.67
Excellent

Date of publication
15/08/2019
Date of order
26/07/2019
15/08/2019
No comments.
4.67
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Good
4.00
Good

Date of publication
15/08/2019
Date of order
06/08/2019
15/08/2019
I bought this product on discount, very happy with the purchase, excellent service
5.00
Excellent

Date of publication
15/08/2019
Date of order
08/08/2019
15/08/2019
Super shop
5.00
Excellent

Date of publication
15/08/2019
Date of order
06/08/2019
15/08/2019
Fast shipping, fast delivery Awesome store First choice
5.00
Excellent

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
alles is good
5.00
Excellent

Date of publication
14/08/2019
Date of order
28/07/2019
14/08/2019
Очень быстрая доставка и хорошее отношение к клиентам. Товар оченнь качественный. Спасибо.
5.00
Excellent

Date of publication
14/08/2019
Date of order
09/08/2019
14/08/2019
Ein sehr professionelles, geschlossenes Team, das alle gekauften Bademäntel ergänzt. Es ist gut, in Ihrem Geschäft einzukaufen. Jedes Detail an den Kunden ist einwandfrei. Ein Geschäft, das aus Ihrem Angebot allen Käufern des Sortiments empfohlen werden kann.
5.00
Excellent

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
Ein sehr professionelles, geschlossenes Team, das alle gekauften Bademäntel ergänzt. Es ist gut, in Ihrem Geschäft einzukaufen.
5.00
Excellent

Bergfreunde.eu customer reviews

Bergfreunde.eu

Climbing, mountaineering and hiking equipment

Bergfreunde.eu was certified by Trusted Shops on 29/08/2017.

Contact
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
service@bergfreunde.eu
Bergfreunde.eu
Owner
Bergfreunde GmbH
Bahnhofstraße 26
72138 Kirchentellinsfurt
Germany
Trade register
Amtsgericht Stuttgart HRB 382746
Authorized representative
Ronny Höhn, Matthias Gebhardt
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Bergfreunde.eu in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.