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Bergfreunde.euReviews

: 27,862Excellent

4.83

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with Buyer Protection

certified since: Aug 29, 2017
updated on: Sep 23, 2023
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At Bergfreunde.eu, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2017
updated on: Sep 23, 2023
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Secured by a guarantee

At Bergfreunde.eu, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Bergfreunde.eu

4,275 verified reviews in the last 12 months

27,862 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Nov 30, 2022
 Verified review
Shipping services outside DE, in EU countries can be improved by choosing a good delivery service provider like DHL, not some small local courier or the Post Service. Once the parcel is out from your depot, the customer is on his own and at the hand of the local delivery courier from each country. Because the parcel is not delivered to the final customer by DHL. I think this would be a very good option, or maybe the best, that the parcel is transported and delivered to the final customer from start to finish by DHL in every country. I think this should solve the problem of the local couriers from each country. A very IMPPRTANT PROBLEM is that the phone number does not appear on the parcel itself, on the package so the courier can not contact the final customer and he does not come to the address to search for the customer. They do absolutely nothing to contact the customer if they do not have the phone number on the parcel. So we have to contact them at the center and call them and go to pick up the parcel personally because they do not bother to find the final customer if they do not have the phone number on the box. The problem is that the phone number of the customer does not appear on the label fom the box with the products to be delivered. So the courier can not contact the final customer and they do not bother to search the customer at the address. If they do not have phone number on the box they just leave and the customer has to contact them at the delivery center, which is in another city/town(energy, time, money, etc). All this can be solved by showing and displaying and writing down the customer phone number directly on the box label(parcel). It does not appear directly fron the sistem on the label. I had this problem every single time I have purchased something from your website. This is the reason why I gave a 4 star rating and not 5. Thank you. All the best.

Top negative review

Jan 30, 2023
 Verified review
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.

Reviews for Bergfreunde.eu

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Aug 31, 2023
 Verified review
Very fine sleepingbag👌 but the travelcover is very very tiny and when I asked and pinpointed that, they said it was recommended by the Company. I felt dissapointed that they wouldn’t send me a larger; it takes a village to put the sleepingbag in there🥴🤷‍♀️ it is a very expensive sleepingbag
Aug 31, 2023
 Verified review

A perfect store with an incredibly range od products...

A perfect store with an incredibly wide range of hiking, cycling and other outdoor equipment... Great deals and discounts, fast delivery and excellent communication... Unbelievable ease of returning goods and excellent customer service... They respect all complaints...
Aug 28, 2023
 Verified review

Several orders, no issues so far

I have ordered from bergfreunde.de several times and the packages always arrived quickly (within a few days), well packed. I haven't had to return a package or contact support yet so can't tell how efficient that is.
5 days ago
 Verified review

Zależało mi .....

Zależało mi na szybkiej dostawie ale w warunkach sprzedaży był ustalony min tydzień. Tym czasem o trzymałem przesyłkę już po 4 dniach. Wolę tak a nie odwrotnie w warunkach 4 a rzeczywistości tydzień.
Sep 8, 2023
 Verified review
Website was in English as well as German which was good for me. Otherwise, just a standard procedure, item ordered, delivered on time and was what I wanted. Thank you Bergfreunde.
JH
john h.
cork, ireland
Aug 31, 2023
 Verified review
I have trouble shopping on my mobile phone. It won't let me go through the checkout as a guest, and at the same time says it does not recognise my email address when I try to lgin
Sep 5, 2023
 Verified review
When I ordered a Berghaus fleece online it had both a very competitive price (In a good way) and swift delivery, all packaged as should be expected without any complications.
Aug 25, 2023
 Verified review

excellent service , excellent products

the products I ordered from them is always dispatched in a timely manner, products are as described on the website and of very good quality.
6 days ago
 Verified review
fast and easy to use. I hope it's safe, but I am not sure about it. If I can buy with payment upon receipt, then I think it's a valid shop.
FH
Sep 5, 2023
 Verified review
Super efficient people to deal with it. I have purchased from them a number of times and always excellent with never any hint of a problem.
IC
Aug 28, 2023
 Verified review

Excellent service and fast delivery

My order was processed and shipped within one day. The order was delivered to Latvia on the 3rd day. Definitely recommend the store!
5 days ago
 Verified review

Excellent online shop 10/10

Excellent online shop, fast response, package tracking, clean website. 10/10. Shipped to Croatia in 4 days. Will shop here again!
Aug 28, 2023
 Verified review

Fast delivery, great service

Fast delivery, very quick response regarding a returns question, then another very quick delivery of the replacement article 👌
Aug 25, 2023
 Verified review
Very easy site to use, free shipping across Europe has become a scarcity nowadays, glad to see this site has it available.
9 days ago
 Verified review
DHL has had trouble finding us. GLS is much bigger locally, and no probs with them ... fingers crossed this time around
GK
Sep 3, 2023
 Verified review
Always a phenomenal experience. Ordered 10s of times, have yet to be let down in any way. And I love their packaging.
Sep 8, 2023
 Verified review
A clear and easy to use website with an uncomplicated payment system and on time delivery, what more could you want
5 days ago
 Verified review
Well packed merchandise and prompt shipping as well as €50 purchase for free postage. Great deals and quality also.
Aug 25, 2023
 Verified review
The service is very good. I just have a problem with the siE of the products! Nothing to complain about the shop!
9 days ago
 Verified review
Friendly and caring communication with customers, fast delivery, offers goods I am interested in. Trusted.