Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,669 reviews in the last 12 months29,525 total reviews  

4.81
Excellent

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Valid

Includes Buyer Protection
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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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4 days ago
 Verified review
I bought a garmin montana 700 gps that came in order from the point of view of the integrity of the package and the product, but the product itself, that is, the gps does not receive the GLONASS satellite constellation as specified in the product description, it only receives the American satellite constellation and has of the European Union, i.e. GPS+GALILEO, in addition, I could not update the pre-installed EUROPA TOPO ACTIVE maps, the active topo maps are only at the level of the 2020s, it tells me that I do not have enough space on the internal memory, instead the other set of GARMIN CITY NAVIGATOR maps I was able to update it to the level of 2024 years
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8 days ago
 Verified review
Easy checkout. Had to submit 5 times to newsletter registration in order to finaly get a confirmation.
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4 days ago
 Verified review

Positve experience ordering Hiking Boots

Ordering experience was easy. The boots arrived within the estimated time and the packaging was safe, secure and recycleable. The order was correct for size and colour the boots were in pristine condition. The only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it.
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10 days ago
 Verified review

Well stocked shop, but sometimes lacking transparency

Well stocked shop, mostly competitive prices, website works good. It would be even better, if you communicate delivery delays before the purchase is made. It's nothing unusual that delays happen, but we would all benefit from you being more transparent in this case. Keep up on good work.
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7 days ago
 Verified review
this is my first time shopping from your site . there are many nice things that I am interested in . the first time I could not make the order . I called and I wrote and everybody was very helpful . I am waiting to receive my first order and I will put another one . thanks.
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May 29, 2024
 Verified review
I am not very computer literate , I have just enough knowledge to get by day by day. Thanking you for your help and I look forward to receiving my boots. peace of mind that you a secure company and can be contacted if needed. I look forward to getting in touch in the future.
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6 days ago
 Verified review
I am a regular customer of BERG FREUNDE and have been for many years. Everything you want from an online service is provided by them. They are fast, efficient good value and reliable. I always feel confident when ordering from BERG FREUNDE.
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May 31, 2024
 Verified review

Five star service

There is a great selection of products in one place, easy to compare, frequent offers and sales, and five-star aftersale service. I'm more than happy to recommend Berg Freunde Shop and I'll be back for more D.N.
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VT
Vasilis T.
Griechenland
9 days ago
 Verified review

there is always room for better but stay as you are

there is always room for better but I do not have anything to suggest, so obviously I am very satisfied. Easy handling of orders and payments and so far every Product was as desccribed and very fast shipping.
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RI
Robert I.
Košice
5 days ago
 Verified review

High quality and stability of servis…

High quality and stability of servocis , communication , great offer, excellent value for money goods I´m at all very satisfied
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May 20, 2024
 Verified review
I like the goods and a service, great delivery. Return should be free of charge, this would turn the service to the next level.
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May 23, 2024
 Verified review

Overall the booking was easy.

Overall the booking was easy, the follow up was very good and informative .My only problem was the delivery time.
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12 days ago
 Verified review
Excellent experience: the order arrived very quickly, the product, we discovered by using it, is just GREAT!
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VC
Valentin C.
Bukarest, Rumaenien
12 days ago
 Verified review
Easy to use website, pretty good choice of products. Quicker delivery would qualify them for 5 stars.
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May 22, 2024
 Verified review
Excellent service in every aspect. Especially customer service in respect to the claims.
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8 days ago
 Verified review

Chrystian

Sprawnie, szybko, profesjonalnie. Dziękuję bardzo i czekam na produkt - latarka czołowa
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May 25, 2024
 Verified review

Excellent web shop

Speed ​​of delivery, all praises. I will continue to buy from you, you are great.
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8 days ago
 Verified review
Excellent customer service with notification about every milestone of my order.
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May 27, 2024
 Verified review
Excellent service and selection of outdoor gear. Look no other way!
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13 days ago
 Verified review
Great service, always have awesome deals, support answers quickly.
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