Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

3,149 reviews in the last 12 months28,928 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Feb 9, 2024
 Verified review
I like that there is easy access to a person to speak to if I have a problem with my purchase. I have now bought 3 pairs of Hey Dude shoes and I am delighted with their lightness and comfort. They're not for wet weather though. I am wearing men's hoes although I am a woman but they are truso comfortable
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9 days ago
 Verified review

Best care for goods and customer service, but over expensive

Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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Feb 16, 2024
 Verified review

what I am appreciating the most is consistency

Being a happy customer for several years by now, what I am appreciating the most is consistency. Everything arrived as ordered, within a defined time frame, with excellent packaging and service. One of my most trusted web stores.
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Feb 13, 2024
 Verified review
It was very easy to compare products so that I could make a final selection. The ability to filter down on a particular product and then compare the results made shopping at Bergfreunde a breeze
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10 days ago
 Verified review

Slick Process

The process is slick, quick and transparent - a good end user experience. The delivery experience is similar in as much as it's also quick and reliable and the goods are as described.
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Feb 10, 2024
 Verified review
Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
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10 days ago
 Verified review

Easy and quality purchase

I love it. It was so easy to decide which product suits me the best. So easy to buy it and read all informations below the item. I will recommend this site.
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Feb 11, 2024
 Verified review
Wide selection of outdoor clothes and equipment, good deals, fast shipping, great costumer service! Overall excellent costumer experience! A+
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2 days ago
 Verified review
I asked a question about something I couln’t find and got a very complete answer only a few hours later. And it solved my problem!
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RO
Robert O.
Co.Cork
Feb 10, 2024
 Verified review
Not my first time shopping with bergfreunde. Never had an issue. I'll shop with them again, as needed. Highly recommend.
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2 days ago
 Verified review

Good online shopping experience on Bergfreunde.com

Most experiences with previous orders were OK. Last order was wrong (wrong size of boots in correct package box).
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Feb 5, 2024
 Verified review

wide range of ....

There is a wide range of products available at reasonable prices, and I have had a positive shipping experience.
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11 days ago
 Verified review

Overall positive experience

While sometimes the delivery speed can be quite slow the overall experience with Berhfreunde.eu is positive.
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GK
George K.
Thessaloniki
Feb 2, 2024
 Verified review

Best EU store for outdoor equipment!

Very smooth ordering process and always quick shipment. Also excellent after sales support when needed.
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Feb 2, 2024
 Verified review

Óptimo serviço

Bem embalado, preço competitivo, somente um tempo de entrega ligeiramente perlongado
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Feb 14, 2024
 Verified review

Excellent selection and service

Excellent selection, great discounts, fair shipping costs, and awesone customer support!
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Feb 1, 2024
 Verified review
A lot of choice, fair prices, very fast delivery. Very satisfying customer experience
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3 days ago
 Verified review
Website is easy to use, checkout is quick. Cherry on the top of the cake, the prices
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Feb 5, 2024
 Verified review

Highly recommended

Nice shop, great offers, perfect items! Have never regret buying from Bergfreunde!
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10 days ago
 Verified review
Nice service. Good brands. Good advices. Quick delivery...What else do you need?)
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