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Top positive review
May 5, 2023
Verified review
I bought a lot of shirts over the year and I like the good quality even over a long period of time.
The only minus are the weird sizes. Some shirts that I order in L are way bigger than others and I can’t see anything that says if it’s oversized or not. So it’s always a surprise - and you have to pay the shipping of the goods you want to give back. Those two things in combination is not customer friendly.
Ordered the "another day in paradise" t-shirt, the print is great, however, the quality of the t-shirt could be better for this price, the material looks too thin. The sizing/fit is also a bit strange, it is said that the t-shirt has a relaxed and unisex fit, as well as it is recommended to buy one size smaller than usual for ladies, but it is too small in hips, as well as the sleeves are not as long as in the pictures (even though I bought my usual size). The title "another day in paradise" is much lower than in the pictures on the website. To sum up, the order received left a kind of "expectations vs reality" feeling.
The parcel did not arrive and I got no answer from the Customer service
The parcel did not arrive and I recieved no answer regarding my E-Mails.
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Sep 16, 2023
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Apr 26, 2023
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Not as in the picture, quality could be better
Ordered the "another day in paradise" t-shirt, the print is great, however, the quality of the t-shirt could be better for this price, the material looks too thin. The sizing/fit is also a bit strange, it is said that the t-shirt has a relaxed and unisex fit, as well as it is recommended to buy one size smaller than usual for ladies, but it is too small in hips, as well as the sleeves are not as long as in the pictures (even though I bought my usual size). The title "another day in paradise" is much lower than in the pictures on the website. To sum up, the order received left a kind of "expectations vs reality" feeling.
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Dec 21, 2022
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ordered a sweater (using a 20% coupon) which was delivered in the wrong size. Asked for a replacement and received a nice mail saying due to an unfortunate mistake they reimbursed the money instead of sending a replacement, but would offer me a 10% discount. Not a great customer experience and leaving a bitter sweet taste behind. Sweater was not outstanding anyways, so rather not going to buy here again.
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Answer by on-vacation.club
Dec 21, 2022
Hello dear Matthias,
we are very sorry for the inconveniences! Our customer support must have missed that you had used a 20% discount code with your order. The 10% code was only meant as a small apology for the accidental refund. We will gladly offer you the original 20% discount on your order if you do decide to order the sweater again.
Best wishes,
Team Goodlife
Apr 25, 2023
Verified review
Poor packaging
Unfortunately, the package came in a plastic packaging and I had to pay for the return myself. But you can only send plastic items if you are a business client, so I not only had to pay the shipping costs, but also an additional paper box. This is not only unfair for the client, but also not environmental friendly.
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Dec 21, 2022
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Got dirty sweatshirt, could not reach customer support for return. The return process was very complicated! And even its their fault they charged me money for the delivery costs!
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Answer by on-vacation.club
Dec 21, 2022
Hello dear Justina,
We understand that this must have been an unsatisfactory buying experience for you.
Our customer support does not work on weekends, so unfortunately it took a few days for you to receive a response to your email.
Also, we want to apologize again for the stain on your sweater. Our quality control must have missed it, so of course, you do not have to pay shipping. We have refunded your money.
We would like to thank you for your feedback, which helps us to improve!
With best regards,
Team Goodlife
Jan 30, 2023
Verified review
Ho fatto un acquisto in data 19/01/2023 la consegna doveva essere fatta in 3/4 giorni ad oggi nonostante i solleciti non so ancora niente !
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May 3, 2023
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No update on my order. I placed my order April 22 but never received it. Very poor.
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Dec 6, 2022
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Everything too big :( Costs a lot to return things 👎🏼👎🏼👎🏼
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Answer by on-vacation.club
Dec 7, 2022
Hi dear Viktoria,
we are very sorry that the size did not fit. If you would like to exchange your size for a smaller one, please get in touch with our Customer Service to receive a free return shipping label.
Best wishes, Team Goodlife
Dec 1, 2022
Verified review
Bestellung kam beschäftigt an. Wird zurück geschickt
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Answer by on-vacation.club
Dec 7, 2022
Hallo liebe Marina,
es tut uns sehr leid, dass du ein beschädigtes Produkt von uns erhalten hast. Obwohl wir größten Wert auf Qualität legen, kann es leider manchmal vorkommen, dass ein fehlerhaftes Produkt verschickt wird. Das tut uns sehr leid! In so einem Fall würden wir dich bitten unserem Customer Support zu schreiben, damit wir dir schnellstmöglich ein Ersatzprodukt und ein Rücksendelabel zuschicken können.
Bitte entschuldige noch einmal die Unannehmlichkeiten und viele Grüße,
dein Team Goodlife
Jan 29, 2023
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free return policie, clothes are too long and tight
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Feb 15, 2023
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Jan 30, 2023
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Jan 29, 2023
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Jan 24, 2023
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Jan 8, 2023
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Jan 6, 2023
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Jan 2, 2023
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Dec 31, 2022
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Dec 23, 2022
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Answer by on-vacation.club
Dec 27, 2022
Hallo liebe Nora,
es tut uns sehr leid, dass du nicht zufrieden mit deiner Bestellung warst. Da wir weder etwas auffälliges in deiner Bestellung, noch einen Emailverlauf mit dir finden konnen, würden wir uns freuen, wenn du uns noch sagst, wie wir uns verbessern und auf dich zukommen können. :)
Viele Grüße,
Team Goodlife
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