myRobotcenter.euReviews

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myRobotcenter GmbH
Hauptstraße 25
6840 Götzis
Austria
+43552355655
www.myRobotcenter.eu
Trade register
Landesgericht Feldkirch FN 292455 g
Authorised representative
Christian Sommer

Reviews for myRobotcenter.eu

4.26/5.00
Good
How is the rating calculated?

78 verified reviews in the last 12 months

5 stars
72 %
4 stars
10 %
3 stars
1 %
2 stars
5 %
1 star
12 %
1,894 total reviews
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4 months ago
I have preordered my Landroid unit in October with promised delivery date in end of January. I have contacted the company in the beginning of January as I noticed version 2022 available and I wanted to know the difference and if I can update the order to get 2022 version. I was assured that there is no difference between version 2021 and 2022. Ok. In the beginning of February I have contacted the company again and asked when I will receive my order. They told me that my order was stopped because of a possible fraud alarm and asked my ID. In next email they told me that my preordered unit was already sold and model is no longer marketed and they did me a refund. Website clearly shows that units of year 2022 are available but the price with discount is already 50 eur more. I got full refund back and now I am puzzled if I need to make another attempt. Of course nobody would offer me that 50 EUR additional discount I had with my initial order. Don't expect a customer oriented approach.
Answer by myRobotcenter.eu
3 months ago
thanks for your review and your comment. Our customer service get in touch with you and inform you about the delivery situation of the manufacturer. Later, we had to cancel the order because the supplier could no longer deliver the model you ordered. (Please kindly notice the information about this in our general terms and conditions). The Customer Service informed you about this and gave you the options that we could offer you: Re-order the successor model 2022 or another model of equal value. Best regards, myRobotcenter
1 person found this helpful
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4 months ago
I have preordered my Landroid unit in October with promised delivery date in end of January. I have contacted the company in the beginning of January as I noticed version 2022 available and I wanted to know the difference and if I can update the order to get 2022 version. I was assured that there is no difference between version 2021 and 2022. Ok. In the beginning of February I have contacted the company again and asked when I will receive my order. They told me that my order was stopped because of a possible fraud alarm and asked my ID. In next email they told me that my preordered unit was already sold and model is no longer marketed and they did me a refund. Website clearly shows that units of year 2022 are available but the price with discount is already 50 eur more. I got full refund back and now I am puzzled if I need to make another attempt. Of course nobody would offer me that 50 EUR additional discount I had with my initial order. Don't expect a customer oriented approach.
Answer by myRobotcenter.eu
3 months ago
thanks for your review and your comment. Our customer service get in touch with you and inform you about the delivery situation of the manufacturer. Later, we had to cancel the order because the supplier could no longer deliver the model you ordered. (Please kindly notice the information about this in our general terms and conditions). The Customer Service informed you about this and gave you the options that we could offer you: Re-order the successor model 2022 or another model of equal value. Best regards, myRobotcenter
1 person found this helpful
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1 person found this helpful Show all critical reviews

What other customers say about their experience with myRobotcenter.eu

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20 days ago
 helpful 
 Verified review|
1 month ago
 helpful 
 Verified review|
1 month ago
Robot was due to arrive April 11th (while paid for a month before) STILL waiting for it with no scheduled date of arrival. Keep your money, they will take your cash and not deliver.
 helpful (7)
 Verified review|
14 days ago
I made pre-order in March and robot should be delivered in 11 of April. But I didn’t get it. Also I didn’t get any information about my order. Just when I ask about it they writte what manufactur have delay and they don’t know then product will be delivered. I was waitting 2 weeks, after it I writte again. And they promise to send products from 9 of May. But also - silent. After last my email they send information what company is in restrukturization proces. So I lost my 739 Eur and didn’t get my robot :(
 helpful (1)
 Verified review|
8 days ago
I ordered a robot on the 21.03.2022 with the information that he will be sent starting 09.04 2022. in May I contacted the company , they send an automated response that they have financial difficulties. No info when they will send hte robot, no info about cancelling the order and returning the money. I called the phone number no reply, I emailed them but I get the same answer with financial difficulties.
 helpful 
 Verified review|
2 months ago
 helpful 
 Verified review|
1 month ago
Never ending delays on delivery
 helpful (3)
 Verified review|
3 months ago
Product was of decent quality and at an affordable price. Fast shipping especially with with DHL express. Not giving five stars, because their credit card verification system checks the card address against the Billing address of the order while the site UI has the "Use same address for billing" marked by default so you enter just 1 address for billing and shipping unles unmark the checkbox. For me this lead to a complcation and delay, as my shipping address was different from the Card address. The order verification failed, and their Customer Service required an ID verification. Customer service tried to help until noon on Friday, and then they disappeared until Monday and they fixed it like good Austrians. In summary, an Good vendor, I recommend especially if you're in the EU, and I will use them for accessories I can't find locally.
 helpful 
 Verified review|
3 months ago
Easy to buy, quick delivery and excellent support! Hobot 388 does the trick, great product that solve not only the windows cleaning but walls as well (marble and stone ones). Looking forward to see more products available in the website, mainly the new 2022 robots.
 helpful 
 Verified review|
3 months ago
Excellent addition to our household
 helpful 
 Verified review|
3 months ago
Good price and quick delivery .
 helpful 
 Verified review|
3 months ago
Liina P. from Tartu, Estland
very easy to deal with.
 helpful 
 Verified review|
3 months ago
 helpful 
 Verified review|
3 months ago
Waiting for more than a month already for an pre-order which was advertised to be available for shipping 2 weeks ago and they are constantly extending the date of availability. The order is prepaid but this does not mean they have ACCEPTED you order even though they have accepted your money ...
 helpful (3)
 Verified review|
Answer by myRobotcenter.eu
3 months ago
We apologise for the inconvenience caused. Unfortunately, there is a delay with the delivery from the supplier. Our customer service team informed you about the unexpected delay by email (Ticket Id: 976522) As soon as we received the goods, the shipment will be arranged immediately. You will receive an e-mail with the tracking information. If you have any further questions, please do not hesitate to contact our customer service: office@myRobotcenter.com Best regards, myRobotcenter
 helpful 
4 months ago
John E. from Kilkenny / Irland
It took 2 days (with DHL) to get the Roborock S7 from Austria to Ireland .... I've never experienced that fast delivery before. The Roborock S7 is a great robot vacuum cleaner and does the job as mentioned in the adverts. I'm really impressed about myrobotcenter.eu . You made a happy customer.
 helpful 
 Verified review|
4 months ago
Ordered a Dreame F9 which was delivered on time. Seems to be working as described so far! Fair value for money compared to other shops!
 helpful 
 Verified review|
4 months ago
Received the Landroid within 4 working days, kept up to date with delivery. Haven't set up yet but all looks perfect 👍
 helpful 
 Verified review|
4 months ago
Quick delivery, thumbs up for that. Setting up the Mowap app is a problem as it doesn’t recognise the serial number
 helpful 
 Verified review|
4 months ago
 helpful 
 Verified review|
4 months ago
I have preordered my Landroid unit in October with promised delivery date in end of January. I have contacted the company in the beginning of January as I noticed version 2022 available and I wanted to know the difference and if I can update the order to get 2022 version. I was assured that there is no difference between version 2021 and 2022. Ok. In the beginning of February I have contacted the company again and asked when I will receive my order. They told me that my order was stopped because of a possible fraud alarm and asked my ID. In next email they told me that my preordered unit was already sold and model is no longer marketed and they did me a refund. Website clearly shows that units of year 2022 are available but the price with discount is already 50 eur more. I got full refund back and now I am puzzled if I need to make another attempt. Of course nobody would offer me that 50 EUR additional discount I had with my initial order. Don't expect a customer oriented approach.
 helpful (1)
 Verified review|
Answer by myRobotcenter.eu
3 months ago
thanks for your review and your comment. Our customer service get in touch with you and inform you about the delivery situation of the manufacturer. Later, we had to cancel the order because the supplier could no longer deliver the model you ordered. (Please kindly notice the information about this in our general terms and conditions). The Customer Service informed you about this and gave you the options that we could offer you: Re-order the successor model 2022 or another model of equal value. Best regards, myRobotcenter
 helpful (1)

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Reviews for myRobotcenter.eu

4.26/5.00
Good
How is the rating calculated?

78 verified reviews in the last 12 months

5 stars
72 %
4 stars
10 %
3 stars
1 %
2 stars
5 %
1 star
12 %
1,894 total reviews

Trustmark for myRobotcenter.eu

Status:
Not certified
updated on: 26/05/2022
 myRobotcenter.eu does not currently offer any guarantee from Trusted Shops

Details about myRobotcenter.eu

Contact
myRobotcenter GmbH
Hauptstraße 25
6840 Götzis
Austria
+43552355655
www.myRobotcenter.eu
Trade register
Landesgericht Feldkirch FN 292455 g
Authorised representative
Christian Sommer
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