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Top positive review
Feb 21, 2023
Verified review
I’m still waiting on my results, but I am so impressed with customer service! They are great! I can’t wait to see how everything else turns out, and am also impressed with how easy it was to send the sample.
Do not order this test if you need results fast.
I ordered the test on the 5 th of may and now 10 weeks later there is still no update on progress. I’m very disappointed as I am testing my son who is having difficulty with food intolerances. If I knew it was going to take this long, I would have used another company.
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Reviews for Test Your Intolerance New Zealand
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11 days ago
Verified review
Satisfaction
The process was straightforward, well explained and I was able to send my hair immediately after my purchase. It reached lab within 10 days and I got results within two. Quick service. I adjusted my diet a week ago and feel better already. Thank you!
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
3 days ago
Verified review
No more red, itchy or sore skin for our beloved family dog
Such an easy process and it was great to get such a comprehensive list of the things my dog was reacting to. From this we have been able find a food that has none of his allergens in it, and his skin has now calmed down and he is itch free.
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9 days ago
Verified review
After yesterday’s chat will Alex, I thought the problem was being solved. However, I had to chat again today with Heather, as no results for Mum yet. She said there was a problem & it was a mis-scan & another sample needs to be sent off…
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 22, 2023
Verified review
I was SO impressed with the customer service team. The lady on the phone who helped me with my results was so kind and patient. The report was really detailed and I'm going to recommend the test to everyone Iknwo.
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Answer by Test Your Intolerance New Zealand
Nov 23, 2023
Hi Meredith, thank you for your 5-star review! ⭐️⭐️⭐️⭐️⭐️
We're very proud of our customer service team, who can help you to get any issues rectified quickly, as well as ensure your results make a bit of change in your life!
We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, Vitamin D testing, and much more!
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
11 days ago
Verified review
Very impressed with the detail of the report and how quickly my questions were answered when I emailed the nutrition team. Recommended the testing to my colleagues and family.
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
Nov 23, 2023
Verified review
Pre-Sales questions
Very fast to respond and answered all my questions without any hesitation. Very knowledgeable and helpful all around.
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Answer by Test Your Intolerance New Zealand
Nov 23, 2023
Thank you so much for reaching out and giving us five stars, Wayne! ⭐⭐⭐⭐⭐
We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with!
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
12 days ago
Verified review
Live chat (Heather) was very helpful, they solved my problme immediately! Thank you!
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
10 days ago
Verified review
I chatted with Alex & they were very patient, helpful & polite to me.
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
9 days ago
Verified review
really impressed with the speed and detail of the testing
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
9 days ago
Verified review
All good.
Fast and good service. Customer service is helpful.
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
3 days ago
Verified review
Answered my question quickly and politely
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6 days ago
Verified review
good advice from the Talker woman
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8 days ago
Verified review
Parfait et rapide !
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
12 days ago
Verified review
Very fast response
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
10 days ago
Verified review
Excellent service
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
11 days ago
Verified review
really hapy
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Answer by Test Your Intolerance New Zealand
8 days ago
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com
Thanks again for the great review!
Donna,
Customer Service Manager
13 days ago
Verified review
Easy
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11 days ago
Verified review
Still no refund
Several follow-ups and yet still no refund as promised.
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Answer by Test Your Intolerance New Zealand
10 days ago
Hi Kerry, thank you for your review.
I am very sorry to hear that you are not completely satisfied with our service.
I can see from your correspondence with our team via email, that we were awaiting receipt of your returned test kit to our HUB which was unfortunately delayed. However, your refund was confirmed by email this morning by our team and is being processed today.
If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com
Donna,
Customer Service Manager
13 days ago
Verified review
not sure if results are correct...
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Nov 7, 2023
Verified review
Quicker turnaround.
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Answer by Test Your Intolerance New Zealand
Nov 11, 2023
Hello, thank you for your review.
I am very sorry that you are not completely satisfied with the service.
I am pleased to confirm we provide all information on our testing, methodology, registered address, and business numbers on our website.
This information can also be found in the terms and conditions each customer reads and agrees to at the time of purchase.
If you require any further information or have any questions that may not be answered on our website, please do reach out to our expert and friendly team at info@testyourintolerance.com and we will be more than happy to assist.
Lucie
Customer Service
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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