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Review summary
Customers consistently praise the extremely fast shipping, often receiving orders within one or two days. The support staff are described as kind, responsive, and helpful, with prompt issue resolution and excellent service before and after sales. Many customers appreciate the inclusion of a small gift or thoughtful gesture in their packages, viewing it as a delightful surprise. The quality of products is highly rated, frequently matching or exceeding expectations, and the careful, secure packaging ensures items arrive in perfect condition. Kindness and courtesy from staff contribute to a welcoming customer experience. Competitive or discounted prices and good value for money are also highlighted as reasons for choosing this shop. A notable minority of customers mention issues with manuals or instructions, particularly regarding language availability, which has caused some frustration.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewscucireonline.com/en
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Perfect
I am really satisfied with my purchase! The fabrics are of excellent quality, with colors and patterns that are simply wonderful, even more beautiful in person! The shipping was extremely fast and the package arrived in perfect condition. A special thanks also for the much appreciated gift, a small gesture that was really valued!
I will definitely buy again and recommend this store to all fabric lovers ❤️❤️❤️
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Perfect Shipping and Seller
Perfect shipping and seller. The package arrived very quickly, perfectly packed, and most importantly, complete with every original accessory described in the listing, including the extendable table. I haven't had the chance to try it out on sewing and embroidery yet, but the machine is splendid and the seller has proven to be serious, honest, and professional at 100%. I will update the review as soon as I do the first works.
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Beautiful fabrics, fast and careful shipping
Online order processed very quickly, very beautiful American fabrics that I chose from a selection of discounted fabrics and I also received the welcome gift of a FQ included in the package.
It would be interesting to also be able to purchase cuts smaller than 50 cm, which is the minimum cut that can be ordered online.
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Original Singer products
I discovered Cucire Online while looking for a bag for my sewing machine, and somehow ended up ordering several other sewing tools too! 🧵🪡 They have a great selection of products, and I found many Singer items at really good discounted prices.
I’m still waiting for part of my order to arrive, but I’m already very happy with the items I’ve received. Everything is good quality and the Singer products are original. They even included a little extra gift with my order, which was such a nice surprise and a thoughtful touch!
So far, I’ve had a very positive experience and would happily shop with Cucire Online again.
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Very satisfied with the purchase. Very fast shipping and the sewing machine was carefully packaged. The order mistakenly lacked the carrying bag included in the offer, but after contacting them, they responded immediately and sent it the same day. The bag arrived the next day.
Customer service is really helpful, fast, and professional. Excellent shopping experience, definitely recommended!
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Easy to order on the site, the product descriptions are detailed, and the shipping and delivery are fast. The various payment options offered are appreciated.
A small drawback: a user manual in French (or at least in English) would have been a plus, or at least a link to a free site to find the manual in the desired language. With the machine delivered in France, the manual was only in Italian.
Thank you
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excellent and recommended
Firstly, the courtesy of the seller. I bought online, and advice and explanations are essential. Ordered the machine on Monday, and by Tuesday afternoon it was already at home. I am very, very satisfied and recommend this company. I really don’t know how you could improve!
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Excellent
I greatly appreciated the promptness in receiving the goods (the day after the order). The yarn perfectly matches the description. The owner of the company (contacted by phone) was very kind and cooperative. The gift I found in the package was useful and appreciated. HIGHLY RECOMMENDED
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Buy online from cucireonline reliability, courtesy, and precision.
As I wrote in another email for the review, you were precise, courteous, and even included the little gift of scissors. You responded quickly to the support email. What can I say, I have recommended you as a supplier.
I describe the machine as the tank of sewing machines, it is also nice and linear, which is great for those who need to work with it.
Thank you
Best regards
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The best assistance and care!
There is nothing you could do to improve, because you are truly the best!
Your attention to the customer is top-notch and your goal is really our satisfaction. There were several inconveniences in my order, not due to you, and you have proven to be extremely correct. Thank you.
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Magnetic Frame Husqvarna
I have already ordered an embroidery frame for my machine in the past and I was very satisfied with this store. If I need any clarification, they respond quickly, as does the shipping of the order, which is always impeccably packaged. Certainly an online reference point for those who, like me, are passionate about sewing and embroidery.
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Great kindness and attention, a product was out of stock and I was offered the choice between an equivalent exchange or a refund. Also a lovely gift bag as a freebie, which I appreciated. Until next time!
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There was a problem with my delivery. Someone had noted my house number incorrectly. UPS exacerbated the problem with a rubbish website and bad communication. However Cucireonline were very prompt at responding to my emails. So a very good aftersales service and the product I bought was undamaged and fullfilled all expectations
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Great prices and customer service
Great prices, personalised service, fast delivery. I contacted the company with a question after I placed the order online, they responded right immediately and were very helpful and solved my issue right away. I would definitely recommend to buy from cucire, and I would buy from them again in the future!
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Exceptional!!!!
The first thing that struck me was the speed of the delivery: less than twenty-four hours to receive the products in the province of Milan! Not to mention the truly INFINITE kindness! Available and caring: a very welcome gift accompanied the package!
In one word: EXCEPTIONAL !!!!
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Great!
Fair prices, very fast shipping with careful packaging. They also included a very welcome gift in the order! I didn't need to contact support, so I can't express an opinion about that, but otherwise, I am very satisfied!
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Satisfied with the purchase for quality of...
Satisfied with the purchase for the quality of the fabrics. Efficient service and fast delivery, I will continue to buy, I recommend this site to everyone.
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Positive, despite the mishap
Unfortunately, I did not receive the package due to a courier-related mishap, but the shipping during the Ferragosto period was immediate, and the seller's attention to the issue was always kind and punctual. I will certainly rely on them in the future.
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Very reliable company, very fast shipping, super accurate packaging, wonderful yarns, and the very necessary gift was appreciated, I will purchase again.
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Good evening...I recently got to know this company, but I am already in love with it...exceptional in everything. Products...service and availability at the highest level. Placed an order on Friday...received it after 2 days in perfect condition. It will be my trusted store.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for cucireonline.com/en
4.76
Excellent32 reviews
since Aug 28, 2023
Contact
- cucireonline.com/en
- info@cerrettisnc.com
- La Spezia, ITA
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