BIOGENA Hrvatska
Reviews:

101,018 total reviews across 11 markets 24,067 reviews in the last 12 months

4.68

Excellent

101,018 total reviews across 11 markets24,067 reviews in the last 12 months
5
84 %
4
10 %
3
2 %
2
1 %
1
4 %

Review summary

Customers consistently highlight the high quality, purity, and effectiveness of Biogena products, with many noting noticeable health benefits and superior ingredient standards. Fast, reliable delivery and secure, professional packaging are also widely appreciated. The friendly and competent customer service, as well as the wide selection and variety of products, further contribute to positive experiences. Customers value detailed, knowledgeable advice and transparent product information, which supports their purchasing decisions. Some customers report delays or shipment issues, and others experience inconsistency or long wait times with customer service, wishing for more proactive communication. While some find the price justified, others consider Biogena products too expensive or would like more discounts and affordable options. The extensive product range can feel overwhelming, and some customers wish for clearer explanations or more guidance, especially online. Concerns are also raised about the size, sustainability, and practicality of new packaging designs.

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ReviewsBIOGENA Hrvatska

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(20115)
Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
I don't have Paypal or online banking. So I could only have ordered by prepayment. However, one request was enough and I was allowed to order by bank transfer. Many thanks again for the unbureaucratic help! And of course: THE PRODUCTS ARE REALLY GREAT AND THE DELIVERY IS ALWAYS FAST AND RELIABLE: KEEP IT UP!
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Community member 
2 Reviews
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Completely Satisfied

Super fast delivery, always reliable. I've been ordering sporadically for years and the quality seems consistently good and reliable to me. The principle of pure substance is an important quality indicator and purchase argument for me, as many nutritional supplements, both from drugstores, but even from pharmacies, contain additives that are not necessarily needed. Transparency about all used substances, also capsule shells or oils as carrier substances, etc., is decisive for me. If one wanted to improve something, at this point I would go further and wish for more information about, for example, raw materials, origin, testing for pollutants, etc..
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
My packages are always delivered incorrectly/redirected because there is no readable code/QR code on the packaging (at least that was the information at the relevant post office). Perhaps a solution could be considered in this regard. At least the packages are no longer being sent back to the sender like at the beginning (though I don’t know why, maybe the postal partner 'learned something').
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Community member 
2 Reviews
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Cross-market review

Biogena, thumbs up …

I am satisfied with the products and have also had good experiences with them. The delivery is timely and accessibility for inquiries is also good. The price is rather high, but it's okay if you buy frequently, as you have the advantage of not having shipping costs and often offers in the form of promotions. The segment is versatile, especially many vegan supplements. A store in Stuttgart would also be great.
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J W
Jana W.
5 Reviews
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Cross-market review

Knee pain is gone

I ordered Vitamin D3 15,000 IU and took it daily for 42 days and then only twice a week. After only 3 days of taking it, my sudden knee pain disappeared. Intuitively I know I have a Vitamin D deficiency and helped myself that way. Biogena products are great and the shipping worked perfectly. Thank you ❤️
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Reply from BIOGENA Deutschland

Thank you very much for your detailed feedback and your kind words about BIOGENA! We are very happy that you are satisfied with our Vitamin D3 15,000 and the delivery. Kind regards, Angelika from the BIOGENA team
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
I like the quality of the products and I appreciate the principle of pure substance. I buy products on the recommendation of my nutritionist Anca Ignat and slowly, slowly I became a loyal customer for many situations. I appreciate the discounts and considering the volume of orders I consider these discounts to be a great help
Community member 
9 Reviews
Cross-market review
 Verified
Cross-market review

General Evaluation

Online orders are always processed very quickly and easily. The store employees are also always very friendly. The online customer service is rather unreliable. Sometimes you get an answer, sometimes you don't. The marketing no longer matches my personal taste. I usually buy restock products that I have known and used for a long time, but not because the company appeals to me more with its marketing.
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Community member 
1 Reviews
Cross-market review
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Cross-market review
I trust Biogena products very much, that's why I order them!🫶 What I don't like: I try to drink as little alcohol as possible. I ordered melatonin from you and see that it is dissolved in 96% alcohol. Definitely, 5 drops daily cannot be healthy for the oral mucosa. As a dentist, I sadly reject that. Best regards Cristina Simon
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Community member 
2 Reviews
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Cross-market review

The products are quite good, but.....

The products are quite good. I have two subscription products and the problem is that they are both shipped on the same day and also arrive on the same day, but each in an EXTRA package! Double postage on one hand and double packaging on the other. This is produced and I have to dispose of it. It’s not good for the environment. I have already complained to support. Without success. Let's see if someone reads my opinion here? Have a successful week.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

My Patients

My patients and I regularly use different preparations. For us, a comprehensive, professionally understandable product description is very important both for patients and therapists. We particularly value the sustainability of the products and the fact that they are natural preparations.
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Reply from BIOGENA Schweiz

Thank you very much for your great trust and your appreciative feedback! We are particularly pleased that our product information offers helpful guidance both for you and for your patients. We are glad that you also appreciate our commitment to quality and sustainability. Thank you for trusting BIOGENA in your daily work! Best regards, Angelika from the BIOGENA Team
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Cross-market review
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Cross-market review
the product range is excellent - the products themselves are well tolerated and of outstanding quality... I would like the new product Thyrocare active to include Glutathione and Cysteine as additional ingredients, - then it would surely be even more effective, right? I would be super delighted!
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Reply from BIOGENA Deutschland

Thank you very much for your great and detailed feedback! We are very pleased that you appreciate our product variety, quality, and good tolerability so much. We are constantly working on the development of our products and are therefore very grateful for suggestions like yours. Best regards, Angelika from the BIOGENA team
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
I have been using Biogena for quite some time, and I also recommend the products to my clients. For me, quality is extremely important, especially in the area of health, skin, and well-being, and that is precisely what convinces me about Biogena. The compositions are of high quality, well-tolerated, and scientifically based. I find it particularly nice to have observed positive changes both in myself and in my clients. That’s why Biogena is a brand I support wholeheartedly.\n\nMy personal rating: 1
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Reply from BIOGENA Deutschland

Thank you for your great feedback! We are very pleased to hear that you not only use BIOGENA but also recommend it to your clients. The fact that you value the quality, tolerability, and scientific foundation of our products so highly and can observe positive changes in yourself and your clients motivates us immensely.\n\nBest regards, Angelika from the BIOGENA team
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Simplicity in incorrect deliveries. I have 2 order subscriptions, please combine both deliveries! There are always 2 packages arriving within 4 days. Cost savings on shipping and packaging. Packaging generally turns out too large. The small BiogenaOne filling bags used to be more handy than the current ones.
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H S
Helga S.
6 Reviews
Cross-market review
 Verified
Cross-market review
From order to shipping everything super, fast delivery, I am very satisfied with my products, hope my naturopath will be as well impressed with my results someday. The dental and pulling oil is great, I had some issues with my gums before, all gone. I am completely satisfied
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Reply from BIOGENA Deutschland

Thank you very much for your detailed feedback! We are very pleased that you feel well taken care of at BIOGENA, from ordering to your products. It is especially nice that our dental and pulling oil is among your favorites and that you have such positive personal experiences with it. We wish you all the best! Best regards, Angelika from the BIOGENA Team
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
I have already tried some supplements, and with this one, in my opinion, you notice the quality difference straight away. The ingredients are cleanly combined, transparently listed, and appear to be high quality. The tolerance is very good for me, and the new packaging with the screw cap also makes a professional impression. Only the price sometimes takes getting used to, but as long as the quality is right...
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The package always arrives on time, just shortly before I finish the old box (I have a subscription for monthly delivery). I've been taking the PMS Formula for 3 months, and it has truly exceeded my expectations. Month by month, my symptoms have eased and I feel generally stronger.
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Reply from BIOGENA Deutschland

Thank you so much for your great feedback! We are very pleased that you are so satisfied with your subscription and regular delivery and that you are having such positive personal experiences with the PMS Formula. It's great that it's become a regular part of your routine. Best wishes, Angelika from the BIOGENA Team
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Transparency This might seem a bit unfair to them (since this message concerns the entire industry), but I find the field of nutritional supplements to be opaque. As a consumer, I feel I have no way to verify whether a product is worthwhile or not. For instance, I like to buy from Watson Nutrition, where they value their products being "tested hundreds of times", but they cost a fraction of Biogena products. I am now undergoing a doctor-supervised immunotherapy recommended by Biogena. When I ask if I can do it at a fraction of the cost through Watson, they say: "It's so cheap, something must be wrong." Fearing not to get the right quality, I buy from Biogena, where I have a good feeling but no real idea if it's necessary. In summary, I am very satisfied with their products, but overall I believe the field of nutritional supplements should be legally - of course reasonably, if possible - regulated, because as a consumer you simply don't know and have to believe everything. I hope this is understood as constructive criticism. I do not intend to attack anyone but to raise a consumer's concern. Best regards, Michael
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Reply from BIOGENA Österreich

Dear Michael, thank you very much for your detailed and open feedback! We greatly appreciate that you share your thoughts with us so honestly. Transparency and trust are particularly important to us, and it makes us happy that you are satisfied with our products. Best regards, Alina from the BIOGENA team
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Private profile 
5 Reviews
Cross-market review
 Verified
Cross-market review
I appreciate Biogena's wide selection of products, which offers many possibilities to choose the right support for individual needs. At the same time, the variety is sometimes almost too vast, making orientation not always easy. The online ordering process is quick and reliable, and delivery is prompt. I find the in-store consultation particularly positive: they take their time and help with the selection. A small criticism is the online presence: there can be a certain pressure to buy if you haven't ordered for a while or when it comes to collecting points and reaching a better customer status. A bit more restraint here would be more pleasant. Overall, however, a provider with high-quality products and good service.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Supplementation Lid

I find the flip lid more practical than the new screw lid. If several cans are standing next to each other, I want to be able to see from above what I should take in the morning, at noon, and in the evening. For this reason, I write with a black marker on the lid, i.e., 1-0-0, or 1-0-1, or 0-0-1. This way I keep an overview. It would be helpful if you didn't put a sticker on top of the lid, because otherwise, I can't label it anymore.
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review
I have already tried several products from Biogena, including those recommended by a naturopath! I like the philosophy behind Biogena because it is holistic and effective. With the products I've used so far, I've had a very good feeling, and studies also confirm this: the products are better than the medications prescribed by the doctor!
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Reply from BIOGENA Deutschland

Thank you for your detailed feedback and your long-standing trust in our products. We are very pleased that you have had such good experiences!\n\nBest regards,\nAlina from the BIOGENA team \n
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Local score

4.74
Excellent
86 total reviews86 reviews in the last 12 months

Contact

BIOGENA Hrvatska

  • biogena.com/hr-hr
  • info@biogena.com
  • Salzburg, AUT
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About

BIOGENA Hrvatska

BIOGENA austrijsko je obiteljsko poduzeće sa sjedištima u Salzburgu, Beču i Freilassingu. Razvijamo, proizvodimo i plasiramo visokokvalitetne dodatke prehrani prema principu čistih tvari, „made in Aus...

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