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updated on: Mar 25, 2023
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Reviews for sportspar.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Mar 29, 2022
It was the first time that I have used SportsSpar, and was not sure about it, but it excelled my expectations. I had a problem with my address and they sorted it out immediately and the parcel arrived a lot quicker than expected.
I will definitely be using the again, the quality of the products are excellent and all original which is what I want and at a great price.
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the most relevant critical review
Sep 1, 2022
Kurzfassung:
Weiß man nicht die exakte Größe bzw. muss mehrere probieren, dann hier NICHT kaufen. Die Retoure bleibt an euch hängen. Rechtlich völlig in Ordnung, jedoch muss der Kunde vor Kauf korrekt informiert werden, was nicht passiert.
Erklärung:
Die Webseite hat einen groben Fehler bei der Verlinkung zu den AGBs und der Widerrufsbelehrung. Man wird auf beides im Bestellprozess hingewiesen aber die Links funktionieren schlicht nicht. (siehe Bild = wenn man Link anklickt.)
Daher ist es nicht einfach ersichtlich, dass man für die Retourkosten aufkommen soll.
Der Support reagiert entweder mit nicht hilfreichen bzw. Themenfremden Standardtexten oder antwortet mit "man weist auf die AGBs und Widerrufsbelehrungen hin" und "sie sind einsehbar" ... sind komplett unterschiedliche Sachen und hat mit dem Problem nichts zutun aber sei es drum.
Sie scheinen damit ja erfolgreich zu sein.
Die Preise scheinen zu passen und der Versand ist zügig. Hier also alles in Ordnung. Kundenservice / Support reagiert schnell allerdings nicht kundenorientiert.
gesetzliche Pflichten werden ignoriert und daraus entstehende Forderungen sitzt man gekonnt aus.
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Reviews for sportspar.com
Verified review
Feb 25, 2023
Delivery cost and delivery time. Way far in term of expectations.
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Verified review
Mar 12, 2023
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Verified review
Dec 9, 2022
They have a super problem with the delivery company in Spain. They never get the parcels home. They say they are coming and they never do. It's a pity because I will stop buying from this site as several of my friends have already done.
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Verified review
Nov 25, 2022
Shipping price abroad is very expensive, delivery time to Israel takes more than 5-6 weeks!! and response time of customer service takes few days.
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Answer by sportspar.com
Nov 28, 2022
Hello,
First of all we apologize for the delay of our response. This time of year we have a lot of customer messages and we try our best to answer as soon as we can.
Regarding the shipping costs and delivery time, we are sorry if it took so long, but it is especified on our website (14-30 working days, depending on the country). We hope that despite these facts you enjoyed the products you bought. We will be glad to see you around in our shop again. Best regards, SportSpar
Verified review
Sep 1, 2022
Kurzfassung:
Weiß man nicht die exakte Größe bzw. muss mehrere probieren, dann hier NICHT kaufen. Die Retoure bleibt an euch hängen. Rechtlich völlig in Ordnung, jedoch muss der Kunde vor Kauf korrekt informiert werden, was nicht passiert.
Erklärung:
Die Webseite hat einen groben Fehler bei der Verlinkung zu den AGBs und der Widerrufsbelehrung. Man wird auf beides im Bestellprozess hingewiesen aber die Links funktionieren schlicht nicht. (siehe Bild = wenn man Link anklickt.)
Daher ist es nicht einfach ersichtlich, dass man für die Retourkosten aufkommen soll.
Der Support reagiert entweder mit nicht hilfreichen bzw. Themenfremden Standardtexten oder antwortet mit "man weist auf die AGBs und Widerrufsbelehrungen hin" und "sie sind einsehbar" ... sind komplett unterschiedliche Sachen und hat mit dem Problem nichts zutun aber sei es drum.
Sie scheinen damit ja erfolgreich zu sein.
Die Preise scheinen zu passen und der Versand ist zügig. Hier also alles in Ordnung. Kundenservice / Support reagiert schnell allerdings nicht kundenorientiert.
gesetzliche Pflichten werden ignoriert und daraus entstehende Forderungen sitzt man gekonnt aus.
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Answer by sportspar.com
Sep 14, 2022
Guten Tag,
vielen Dank für deine Aufmerksamkeit.
Wir haben den Fehler behoben.
Viele Grüße
SportSpar.de
Verified review
Jun 14, 2022
Costumer reward system for esteem and loyal costumer. A black man can also make sense appearing on your catalog
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Answer by sportspar.com
Jun 16, 2022
Hello Walter Prince,
Thanks for your feedback. Your opinion is always very important for us in order to improve our online shop and our services.
In fact, we already have a kind of customer loyalty program. Please have a look at our DealClub. Here, loyal customers receive even better discounts and more special offers. Maybe this is of interest for you.
Best regards,
Your SportSpar team
Verified review
May 23, 2022
Yes, the size of shoes. There is a difference between 42size of shoes between spart spar and normal shoes.
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Answer by sportspar.com
May 24, 2022
Hello,
Thanks for your feedback.
We’re sorry that you aren’t satisfied with your order. Unfortunately, sizes might vary from time to time even when it’s a high quality products by popular brands.
In your case, we already knew about the variations and so we left a remark in our description to help you to find your right size.
Of course, you always might return goods which aren’t the right size or which you don’t like and we will refund the purchase amount.
Best regards,
Your SportSpar team
Verified review
Feb 23, 2023
Spese di spedizioni per i reso, scrivono che paypal rimborsa le spese ma non è vero.
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Verified review
May 17, 2022
Basket improvement nessecary
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Answer by sportspar.com
May 17, 2022
Hello,
Thank you for your feedback. We are always trying to improve our website and our services. Could you please tell us what you exactly meant with “basket improvement”? Please feel free to contact our customer service via e-mail.
Best regards,
Your SportSpar team
Verified review
postage costs
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Answer by sportspar.com
Nov 4, 2022
Hello, thank you for your review.
We are sorry to read that you were not entirely satisfied with your shopping experience. We hope that despite the shipping costs we will be able to see you again soon at our shop. Thank you for your order. Best regards, SportSpar
Verified review
Jul 10, 2022
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Answer by sportspar.com
Jul 12, 2022
Hello Andrej,
Thank you for your feedback. We are SportSpar and, of course sportsmanlike as we are, 3 out of 5 is not enough for us! Please let us know where we should improve for you. Just send an e-mail to our Customer Service (service@sportspar.com).
Best regards,
Your SportSpar team
Verified review
Jul 8, 2022
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Answer by sportspar.com
Jul 12, 2022
Hello Lesley,
Thank you for your feedback. We are SportSpar and, of course sportsmanlike as we are, 3 out of 5 is not enough for us! Please let us know where we should improve for you. Just send an e-mail to our Customer Service (service@sportspar.com).
Best regards,
Your SportSpar team