Certificate for viennatickets.com

No. XE9B23BC5ABCA9CC38E47BEEFDEB62F60
 

Approved on
30/01/2018
Valid until
29/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for viennatickets.com



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 26 Trusted Shops reviews collected since 25/10/2017.
In total, viennatickets.com has already collected 26 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2018
Date of order
15/06/2018
16/06/2018
I've got my ticket immediately and I'm very satisfied with you
5.00
Excellent

Date of publication
11/06/2018
Date of order
11/06/2018
11/06/2018
Very good efficient service
5.00
Excellent

Date of publication
28/05/2018
Date of order
21/05/2018
28/05/2018
perfect service
5.00
Excellent

Date of publication
26/05/2018
Date of order
23/05/2018
26/05/2018
Excellent
5.00
Excellent

Date of publication
07/05/2018
Date of order
04/05/2018
07/05/2018
Very good
4.67
Excellent

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
Good service
5.00
Excellent

Date of publication
23/04/2018
Date of order
19/04/2018
23/04/2018
Website easy to use
4.33
Good

Date of publication
21/04/2018
Date of order
18/04/2018
21/04/2018
perfect
4.67
Excellent

Date of publication
17/04/2018
Date of order
13/04/2018
17/04/2018
Staff was very helpful with the pay back process. Thanks for your help.
5.00
Excellent

Date of publication
15/04/2018
Date of order
15/04/2018
15/04/2018
The process was very easy to understand and to use.
5.00
Excellent

Date of publication
15/04/2018
Date of order
11/04/2018
15/04/2018
Super service
5.00
Excellent

Date of publication
31/03/2018
Date of order
28/03/2018
31/03/2018
Easy to use
5.00
Excellent

Date of publication
13/03/2018
Date of order
10/03/2018
13/03/2018
Very helpful, very impressed
5.00
Excellent

Date of publication
12/03/2018
Date of order
09/03/2018
12/03/2018
The box office was happy to take my e-ticket. The concert was excellent
5.00
Excellent

Date of publication
11/03/2018
Date of order
08/03/2018
11/03/2018
Easy and quick purchase process.
5.00
Excellent

Date of publication
23/02/2018
Date of order
19/02/2018
23/02/2018
After initial problems your customer service was excellent. I have now received the tickets thank you.
4.33
Good

Date of publication
21/01/2018
Date of order
18/01/2018
21/01/2018
The performance was excellent
5.00
Excellent

Date of publication
15/01/2018
Date of order
12/01/2018
15/01/2018
I was worried about that I couldn't print my e tickets but the customer service answered to my enquiry very quickly so I could had a wonderful concert tonight. Thanks for the help.:)
5.00
Excellent

Date of publication
03/01/2018
Date of order
29/12/2017
03/01/2018
the shop is ok, but i regret the absence of precision concerning the categories.....last night we viewed Requiem in Karlskirche from the tower without any view of the orchestra and the places were very unconfortable : I would have never purchased such places had I known the layout
4.00
Good

viennatickets.com replies: 04/01/2018
Dear Customer, thank you for the feedback. We are sorry that your expectations of the concert were not met. We encourage our suppliers to upload seatingplans and offer as much info as possible. We will forward your feedback and will try to get an adequate plan of the layout.

Date of publication
28/12/2017
Date of order
25/12/2017
28/12/2017
Category selection very poor.
4.00
Good

viennatickets.com replies: 29/12/2017
Dear Customer, thank you for your feedback. We had to adapt the category selection of the New Years Eve Gala because each category has a different starting time (due to dinner and concert time) and our system does not (yet) have this feature when selecting categories the normal way. We are sorry for the inconvenience

Date of publication
14/12/2017
Date of order
11/12/2017
14/12/2017
It was easy and simple to make the order, site was very friendly look
5.00
Excellent

Date of publication
03/12/2017
Date of order
29/11/2017
03/12/2017
Everything was perfect
5.00
Excellent

Date of publication
01/12/2017
Date of order
28/11/2017
01/12/2017
Excellent
5.00
Excellent

Date of publication
11/11/2017
Date of order
07/11/2017
11/11/2017
Fast & easy. Friendly and good Support.
5.00
Excellent

Date of publication
06/11/2017
Date of order
02/11/2017
06/11/2017
Hat alles bestens funktioniert, kann man weiterempfehlen
5.00
Excellent

Date of publication
03/11/2017
Date of order
02/11/2017
03/11/2017
Fast and easy
5.00
Excellent

viennatickets.com customer reviews

viennatickets.com

viennatickets.com was certified by Trusted Shops on 30/01/2018.

Contact
Schmerlingplatz 2/9
1010 Wien
Austria
office@viennatickets.com
viennatickets.com
Owner
Wiener Residenzorchester Veranstaltungs GmbH
Schmerlingplatz 2/9
1010 Wien
Austria
Trade register
Handelsgericht Wien 168745f
Authorized representative
Sylvia Moser, GF Lami Cunaku
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with viennatickets.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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