lampandlight.ie- Logo - reviews

lampandlight.ie
Reviews:

421 reviews in the last 12 months3,995 total reviews  

4.64
Excellent

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Top positive review

Jan 30, 2024
 Verified review
I was nervous ordering from lampandlight.ie after seeing a bunch of 1 stars, but I'm so glad I didn't listen to those reviews! I placed my order on a Tuesday and the lamps were delivered that Friday, so I was very impressed by the fast shipping. The lamps were packaged great with lots of bubble wrap to prevent breakage and there was not a scratch on them. Lamps also come with an EU to UK/Ireland conversion plug which I was able to double-check with their quick customer service chat before purchasing. Couldn't be more pleased!

Top negative review

Mar 9, 2023
 Verified review
My parcel was lost, I reported it on Tuesday, its now Thursday I have received no tracking information for my order being sent. I have provided all information as requested within a matter of hours being email, I have repeated the information when requested and receive a response every 24hrs. I feel this is an unacceptable amount of time to wait for an existing issue you are trying to rectify
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Reviews for lampandlight.ie

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Feb 7, 2024
 Verified review
Huge amount of styrofoam used in the packaging. You say you have a sustainable policy, and yet you use a material that takes 500 years to decompose, if at all. In this day and age, it is not good enough. Am disgusted and thinking about returning the product because of this.
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Feb 4, 2024
 Verified review

Light Bulbs arrived shattered

I ordered 6 light bulbs. Three arrived shattered - they had been put in a larger box with zero protective wrapping inside. So of course they were broken in transit. Very disappointing!
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Feb 4, 2024
 Verified review

Very fast delivery; incomplete order

Very fast delivery; and well packaged. But I ordered two light bulbs with the lampstands , and they were not included!
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Feb 12, 2024
 Verified review
The lamp is leaning to the right and we are unable to rectify it! Very disappointing
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Jan 19, 2024
 Verified review

Items broken on arrival

I ordered 3 light bulbs. 2 were broken on arrival. I have tried to get in contact and no one is answering. Avoid.
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Jan 8, 2024
 Verified review
Most disappointing lamp. Hard to assemble. Hopeless light. I have actually binned this lamp.
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Jan 30, 2024
 Verified review
Ordered light and payed, then told that it was not in stock so now have to wait, how long??
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Jan 7, 2024
 Verified review
The light does not fit together. I have not received a reply to my email on the issue.
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Jan 22, 2024
 Verified review
It has not arrived
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Dec 12, 2023
 Verified review

Good range & value, variable delivery.

We have used L&L a number of times because of their range of products and what seems to be good value. However, each experience has been tempered due to orders not filled first time. Our last order has just arrived with a lamp missing.
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Dec 30, 2023
 Verified review

Parts Missing

Unfortunately, when I got my lamp and went to put it together the bulb and another part were not included in the box. I have emailed you in relation to same.
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Nov 18, 2023
 Verified review
I recieved the order but one part was missing. Its heavy and they told me I had to return to get another full order. They should be responsible for collecting the order
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Nov 8, 2023
 Verified review

The packaging was really bad so item turned up broken.

The packaging was really bad. It was a glass item and it was put at the bottom of the box. It has no protection on one side. Of course, it broke.
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Nov 20, 2023
 Verified review
Arrived damaged with black markings on the golden bulb holder. Bulb sits sideways
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Mar 9, 2023
 Verified review
My parcel was lost, I reported it on Tuesday, its now Thursday I have received no tracking information for my order being sent. I have provided all information as requested within a matter of hours being email, I have repeated the information when requested and receive a response every 24hrs. I feel this is an unacceptable amount of time to wait for an existing issue you are trying to rectify
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Jul 4, 2023
 Verified review
I ordered a bathroom light over mirror it does not have a pull string I have emailed them .. no response I have rang 3 times the line goes dead I simply want to return the light and get refunded!! I am not happy with their so called customer service !!!! Could they please answer my query I’m most 😒 annoyed!!
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Answer by lampandlight.ie
Jul 7, 2023
Dear Callie, Thanks for your review. We have looked into our system and can find no emails from you. Would you kindly check which email you have been sending to and that it is not our 'noreply' email address? Our bathroom lights do not contain pull cords and no pull codes are shown on the images or in the item description. They are designed to be connected to your mains. If you would like to return your order, please send your return request to 'info@lampandlight.ie' or call us 0818000081. Kind regards, The Lamp and Light Team
Aug 1, 2023
 Verified review
Incorrect phone number given on the site . On returns I have to find the UPS point myself. They state it costs €5 to return yet they only offer basic cost of item and not the taxes they charged with the purchase.
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Jun 5, 2023
 Verified review

Bad customer experience

I like the lamp but customer service was especially bad. I wouldn't shop with lampandlight again. Also the .ie website gives the impression this is an Irish company but goods are sent from the Netherlands.
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May 31, 2023
 Verified review

Missing Items & No Customer Service

My order was missing items, one of the two boxes was open on arrival and missing the lights ordered. I have been waiting over a month with no response to my email query on the missing items. Its a joke!
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May 10, 2023
 Verified review

Nice products, no customer service.

Liked the products in general, they arrived on time, but there was a problem with the bulbs sent and I needed to return some items and despite multiple emails I never received a response.
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