teebooks.co.ukReviews:
97 reviews in the last 12 months889 total reviews
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Most relevant positive review
Jan 31, 2024
Verified review
Lovely set of shelves!
Arrived really quickly and was packaged securely. The shelves are expensive, but look really good quality and were easy to instal. Only thing that would make it better would be if there were two more screw holes to secure it to the wall, just for peace of mind that it is secure. But I recommend!
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Most relevant negative review
Mar 7, 2024
Verified review
The goods themselves are delightful, if rather expensive! However only HALF the order arrived, in an enormous box packed out with paper but weighing almost nothing. I have had to send photos, copies of purchase order etc., now have to wait a further 10 days for delivery. Very upset about delay.
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Reviews for teebooks.co.uk
12 days ago
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Jun 19, 2024
Verified review
Very disappointed
Zero flex on the 14 days return policy, including no exchanges. I was slightly out of the 14 days and was declined even an exchange. Really poor customer service for what claims to be a premium product.
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Answer by teebooks.co.uk
Jun 19, 2024
Dear Jennie,
We understand your disappointment, but we cannot deviate from our return policy.
According to our terms and conditions of sale, the customer has 14 days from the date of delivery to request a return.
In your case, the return request was submitted nearly a month after the order was delivered.
Mar 7, 2024
Verified review
The goods themselves are delightful BUT
The goods themselves are delightful, if rather expensive! However only HALF the order arrived, in an enormous box packed out with paper but weighing almost nothing. I have had to send photos, copies of purchase order etc., now have to wait a further 10 days for delivery. Very upset about delay.
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Answer by teebooks.co.uk
Mar 8, 2024
Despite all the care we take in preparing and dispatching our orders, we are not immune to certain delays and exceptional inconveniences on the part of our various service providers.
As soon as we received the customer's complaint, our after-sales service immediately took the necessary steps to return the missing item. TEEbooks
Oct 16, 2023
Verified review
Plasterboard dowels not included!
They sell you a shelve that is supposed to be fit for every wall, and then when it arrives it only has the dowels for hard wall. If you want the dowels for drywall, you have to pay the DHL delivery again.
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Answer by teebooks.co.uk
Oct 17, 2023
Our shelves can of course be installed on any type of wall. The hardware supplied with our products consists of "universal" wall plugs and screws. For plasterboard walls, Wurth brand plugs are also available from TEEbooks. You can order these at the same time or buy them separately from a DIY shop.
Finally, if you have any doubts, our customer service team will be happy to advise you on installing our shelves on plasterboard walls. Yours faithfully, TEEbooks
Feb 11, 2024
Verified review
the package arrived super damaged, transport must have been quite difficult.
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Answer by teebooks.co.uk
Feb 12, 2024
Dear Customer,
Please contact our Customer Service at info@teebooks.com. We will always replace the shelves damaged. We look forward to hearing from you. TEEbooks
Feb 6, 2024
Verified review
Norway was not an option when choosing country to buy from
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