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How Trusted Shops prevents fake reviewsReviewsbeppy.com/en
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No response to questions, unclear informations
The website is easy enough to navigate, but there are misleading information on it (i.e. for the delivery costs: the site states as a general rule that orders at values higher than 25€ are free of shipping fee, which indeed is at least not true for shipping outside the NL/to France) when asking about it, I never got a response.
After ordering, even with shipping fee, I was informed that I could track my package with the shipping number - which was never communicated with this information. And when asking about it, I never got a response neither.
I placed my order over a week ago and only yesterday did I receive an automated email originating from PostNL that told me that my order now left the Netherlands.. When (or if) it will ever arrive, I don't know)
Reply from beppy.com/en
Dear Johanna,
Thank you so much for your review and we are so sorry this happened. Could you please let us know via which email you contacted us?
On the other hand, we want to clarify that the shipping costs are free only in NL for a purchase larger than €25.
Now that you received the track and trace from Post NL you will receive it between this and next week.
Please let us know if we can help you with anything!
Take care
team Beppy
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