Nonpaints.com/en/
Reviews:

1,201 total reviews   600 reviews in the last 12 months

Review summary

Customers frequently praised the fast shipping and prompt delivery, as well as the competitive prices offered by the shop. Support interactions were mostly positive, with staff described as helpful and responsive. Products generally met or exceeded expectations in quality and accuracy, and most customers reported good or adequate packaging. Additionally, the majority found the website easy to use and valued clear and timely communication. However, some customers experienced slow or delayed shipments and complained about unexpected import taxes or high shipping fees. A few reported poor communication or unhelpful responses from support staff, as well as receiving damaged or incorrect items. There were also suggestions to improve user-friendliness and transparency on the website, occasional issues with order updates or automated responses, and some instances of damaged goods due to insufficient packaging.

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ReviewsNonpaints.com/en/

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Community member 
1 Reviews
 Verified

Best prices and selection I can find, solid customer service after sale

Their prices and selection are better than anything I can get here in Ireland. Though I prefer not to have customer service interactions, mine was at least a good one. There was an item missing from my first order, but within 24 hours or my complaint I was informed that the missing item was being shipped without additional charges. Alex in customer service was helpful and polite.

Reply from Nonpaints.com/en/

It is great to hear you are happy with our service. Thank you for your review.
Community member 
1 Reviews
 Verified

Excellent Service and Lightning Fast Delivery

I especially liked how smooth and efficient the communication was. The shipping was extremely fast, and the product was very well secured. The package arrived surprisingly quickly delivery to Poland took only 3 business days. Everything was perfect, and I 100% recommend it. There’s really nothing that needs improvement everything was handled excellently.

Reply from Nonpaints.com/en/

We greatly value your time and review, thank you.
Community member 
3 Reviews
 Verified
Non ho ancora provato l'articolo, posso tuttavia dire che nell'arco di 4 giorni Lavorativi è arrivato nella mia officina. Ho eseguito l'ordine di acquisto di martedì alle 19:00 ed è arrivato il lunedì successivo verso le 12:00. Unico neo se vogliamo, è che la fattura di acquisto, non va direttamente nel cassetto fiscale ma arriva via mail...

Reply from Nonpaints.com/en/

Thank you for your trust and your recommendation
Community member 
1 Reviews
 Verified
The web page was easy to use. I could find all the items I was looking for. The delivery, especially as outside UK was quick so very pleased. So far I have used most of the items brought Except the 2K lacquer ….thats a job for the summer. However what I have used has helped improve the finish on my partners 30 year old Celica, so shes happy 😊👍.

Reply from Nonpaints.com/en/

Fantastic to hear you are satisfied, thank you.
Community member 
1 Reviews
 Verified
This was my first order with CROP. Great experience all round. Excellent customer service. Prompt invoicing, shipping and delivery by UPS. The Ego batteries I ordered were registered on the EGO website and accepted for warranty. All stars fully deserved. Thank you CROP. !

Reply from Nonpaints.com/en/

We are thankful for your feedback and continued trust
Community member 
2 Reviews
 Verified

Best paint and non-paint shop out there

CROP has excellent offer, quick delivery time and very helpful, communicative team. I have problem with delivery due to courier company messing up. I have contacted CROP customer service and they have reacted quickly and efficiently, solving my problem without additional questions. Definitely five stars out of five! I highly recommend this shop!

Reply from Nonpaints.com/en/

Your appreciation gives us energy to continue, thank you.
Community member 
1 Reviews
 Verified
Quick and efficient distribution of my cans of spray paint, but packaging could have been better. Some of the cans of Montana Gold spray paint, were dinted in transit, box that cans were packaged in,was torn, and could have easily been removed. Overall, too much movement inside packaging,contributed to dented cans of spray paint. Could have been much worse.

Reply from Nonpaints.com/en/

Thank you for your trust and wonderful feedback.
Community member 
1 Reviews
 Verified

The best order experience

The order came faster than the predicted time. It was well packed, everything was as described. The person on WhatsApp was so polite and explained me everything I want to know about the shipping, transport and tracking number. I was very impressed with this order and this is example how should everyone work. Nothing but the best for this store.

Reply from Nonpaints.com/en/

Thanks for your trust and support
Community member 
1 Reviews
 Verified

The parcel was supposed to be shipped via UPS, but due to its weight, the courier was changed — and that’s where the problems began. I only found out about this change after receiving the tracking num

I haven’t even received the package yet, but I can already say I don’t recommend this company. The parcel was supposed to be shipped via UPS, but due to its weight, the courier was changed — and that’s where the problems began. I only found out about this change after receiving the tracking number from the company. When I entered it, UPS showed that they hadn’t received the package, even though, according to the company’s policy, it should have been shipped the same day. Only after sending an email did I receive a response explaining the change and that the courier would contact me. I then had to follow up repeatedly for three days just to find out that the package had already been with the courier all along. It seems it had been there from the beginning, yet I was never given a valid tracking number. This is confusing because, as far as I know, a tracking number is assigned as soon as the package is shipped. I placed the order on April 15th and received it on April 21st. To make matters worse, instead of heading directly to my country, the package was routed around Europe and even went to Germany. The company explains this by saying that the package weighs 45 kg and that they were not prepared for complications. In my opinion, if you offer shipping across Europe, you should be prepared for situations like this and inform customers immediately, not only after they start asking questions. Overall, this experience was unprofessional. I do not recommend this company.

Reply from Nonpaints.com/en/

Good afternoon mr Omel, The tracking information must be provided by Dachser, as they are responsible for handling shipment tracking. I would like to address the tone of your recent communications. I have made every effort to assist you promptly, including reaching out by phone to resolve the matter. Unfortunately, that attempt did not lead to a constructive conversation, and I instead received comments that I found inappropriate. Please understand that I am doing my best to help, and it is difficult to continue doing so under these circumstances. We have remained respectful in all our interactions, and I kindly ask that the same level of respect be maintained moving forward. As previously communicated, I have provided you with the delivery date. Thank you for your understanding, and I wish you a good day.
Community member 
1 Reviews
 Verified
I can't fault the service Crop provides, unfortunately the issue is with UPS who they use for shipping as their import charges are extortionate, I have been charged over £160 to receive goods that cost £200, the order was split into to packages generating charges of £82 per package. You don't get the shipping charge until the item is in the UK and ready for delivery.

Reply from Nonpaints.com/en/

Thank you for your kind words, we truly appreciate it.
Cosimo C.
2 Reviews
 Verified
Ottima esperienza, perfetti in tutto. Un elogio particolare a Giovanni, molto gentile e professionale. Comprerò sempre da voi. Già acquistata idropulitrice Bigboi.

Reply from Nonpaints.com/en/

Thank you for your amazing review. We look forward to serving you again soon.
Community member 
1 Reviews
 Verified
Online listings do not show tax inclusive price and when ordering I ordered via the uk site but once you select Ireland as destination, the price goes up again. So from google ad it appears the price was €26 (Petronas 3000E) but in fact it was €40. It’s misleading to say it’s 26 when it’s actually 40 to my destination.

Reply from Nonpaints.com/en/

Good afternoon Mr Stevenson, Thank you very much for your email. The english part of our website is moistly made for the UK, since they are out of the EU, we have to display the price without taxes. If you look around all the website, aall article mention excluding taxes. Since you enter your Irish address, the websites ajusts with the taxes since you are part of the EU. Thank you very much for your understanding. Team CROP.
Community member 
2 Reviews
 Verified
never had any problems with any products, descriptions are excellent, service and shipping is blazing fast. just wish they had cheaper sandpaper options :')

Reply from Nonpaints.com/en/

Thank you for choosing us and for sharing your positive experience online.
Community member 
2 Reviews
 Verified
Probably the best shop in EU .Huge selection of top quality products.Always on time deliveries.Very happy , using this shop for years and will in future. Things to improve : dispatch time could improve in my opinion Overall 9/10

Reply from Nonpaints.com/en/

Your satisfaction is our motivation, thank you for your review.
Community member 
1 Reviews
 Verified

Liquid Element T4200

Bought this to replace my old liquid elements t300 as it gave up after nine years of hard service. The price is good and the service was excellent. Delivery was quick and on time. My only niggle is that it came with the Euro plug and not the UK plug. No mention of this on the website which I find a little frustrating. Other than that everything excellent.

Reply from Nonpaints.com/en/

Thanks for your trust and support
Community member 
3 Reviews
 Verified
Buon prezzo, grande assortimento, discreta rapidità di spedizione. Unico neo nessuna comunicazione dell'avvenuta consegna del materiale nel punto di raccolta UPS.

Reply from Nonpaints.com/en/

Your feedback means a lot to our team. Thank you for your trust and support.
Community member 
1 Reviews
 Verified
Good store. Wide selection. Great price. I've lowered my rating for delivery. 1. They shipped it two days late, even though they said it would be the next day. 2. UPS took a week to deliver to the UK and charged an extra £55. So, don't recommend buying from the UK.

Reply from Nonpaints.com/en/

Hello Dmitrii, Thank you for taking the time to share your review. We are sorry to hear that your experience did not meet your expectations regarding both delivery time and additional costs. We would like to clarify that your order was processed and dispatched shortly after purchase, but the final delivery timeframe is handled by the carrier. Shipments to the United Kingdom are managed by UPS, and delivery times can vary depending on local handling and customs processing. Regarding the additional charges you mentioned, these are import costs applied by UK customs and UPS. These are not charged or controlled by us. They may include import VAT, customs duties and handling fees, which are collected locally when goods enter the United Kingdom. We understand that unexpected additional costs are frustrating. For this reason, we clearly inform customers during checkout that import charges may apply, and this must be confirmed before completing the order. If you would like, we are happy to look into your order in more detail and clarify the full breakdown for you. We look forward to hearing from you.
Community member 
1 Reviews
 Verified

Great oil

Great price and service can not fault you . Shipping cost me £56.20 which to me is prohibitively expensive will actively avoid UPS in future . As a say can not fault your price or service but soured by UpS

Reply from Nonpaints.com/en/

We are glad to hear you are satisfied, thank you for your feedback.
Community member 
1 Reviews
 Verified
Ordered from Norway, shipping arrived superfast. Items in perfect condition. Absolutley happy with the order.

Reply from Nonpaints.com/en/

Your kind review made our day. Thank you for your confidence in our company.
Community member 
1 Reviews
 Verified

Lack of customer support

Inaccurate information about delivery when placing order. No response upon email request. On WhatsApp is only bot shooting the same answers - we will ship today or tomorrow - and that's for nearly two weeks. When after few such requests I've tried to cancel the entire order, got again bot message that orders can be cancelled only at initial stage. So overall I don't recommend this store at all, 2 stars just for the fact that order was eventually delivered, but it's the time that I don't need it anymore.

Reply from Nonpaints.com/en/

Hallo Jan I realise that my previous reply may have been a little unclear, which is why I am writing again. Allow me to provide a more detailed explanation. Our range also includes custom-made products, and information on this can be found in the product specifications. Before making a purchase, you can read the details regarding your right to of withdrawal; however, please note that custom-made products are non-returnable. Orders for custom-made products are usually processed within a few days. I understand that the waiting time for production and dispatch may naturally extend the whole process. I would like to assure you that the products you have ordered have been correctly processed and dispatched. Please note that cancelling an order is only possible if the order status has not yet reached the ‘processed and dispatched’ stage. Once an order is at the ‘processing’ stage, cancellation is no longer possible, particularly in the case of custom-made products. Kind regards, Team CROP

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