Review summary
Customers consistently praise the high quality and detail of the clothing, describing it as excellent, comfortable, and well-made. Most highlight fast, efficient, and prompt delivery, and find the ordering process easy and user-friendly both online and in-store. The majority appreciate the reasonable and affordable pricing. Overall customer service is described as excellent, efficient, and professional, especially in resolving issues. Communication is considered clear, helpful, and timely, keeping customers well informed. Many also enjoy the clothing range and unique designs. Some customers note occasional delays or high shipping costs, including high delivery or customs charges. A few also mention that the clothing selection can feel limited or repetitive.
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Verified
visited one of the shops whilst on a very wet and dull week in January in Lanzarote- didn't buy anything in store but decided to visit on-line when returning to the UK
Have since placed 2 orders - good quality clothing with the fit mirroring UK sizes i.e. if you wear a L in UK order a L online with KB
Delivery times somewhere around the 7 working days timescale - delivery charges are the only downside and perhaps that it unavoidable
Verified
I've ordered quite a few t shirts they arrived within 4 days they are lovely quality very unique designs I absolutely love them as soon as you have more designs in i will order them
Great service
Beautiful unique clothing
Great prices
I'm in love ❤️
Verified
Excellent clothing at a reasonable price!
Previously bought clothes from them while on holiday so ordered online. A little slow on delivery but definitely worth the wait.
I would recommend Koala Bay to anyone!!!
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Happy with service, easy to order from website and arrived within a week, wrapped in tissue paper and packaging. I had tried on the item on holidays but didn't purchase at the time and never got back to the store. Went on line and ordered same when I got home to Ireland.
Verified
To say my purchase came from Spain it came very quick, they kept me informed all the way from Spain via the Netherlands to my door in the North of England. Very happy with my purchase for my Husband. Will definitely be ordering from you again
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Tops
Easy to order. Great communication. Quick delivery. Bought clothing before and very satisfied with the quality and value for money. Very pleased thank you.
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Came across brand while on holiday in tenerife, clothes are good quality and fairly priced placed an order from UK and was very pleased with the communication and fast delivery
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The clothes that I ordered were exactly what I expected, the delivery was correct (and had to be shiped from spain to Belgium) so very satisfied, I bought cothes in the past when I’m in Spain (2x/year) but 1st time by ordering on the internet (and from another country)
Verified
I liked everything! Delivery was very quick and secure, everything was well packed and I love special Koala Bay aroma (reminds me of Spain). All clothes fitted me perfectly and I love it.
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Customer service outstanding
I ordered from the uk and had to cancel my £173 order as I did not read the small print on customs charges this would have taken my purchase well over my budget. In future I will purchase while in store. Postage under certain value was £35 I spoke to customer service who were very understanding and responded promptly. I will definitely buy from this company in future in store while in spain
Verified
I had a problem with a delivery made to the U.K and they dealt with it professionally and to my satisfaction.
I would also say the quality of their clothing is excellent
Verified
Amazing
Amazed at the speed and efficiency of this service. Goods were dispatched quickly and arrived promptly. Great quality and fit. Will definitely be ordering again.
Verified
Excellent company to deal with. High quality clothing at affordable prices and delivered a pair of sheepskin boots from Spain to UK in five days to arrive before Christmas! Highly recommended…
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Happy Customer
Simple to order. Clothes arrived in good time and very well packaged and presented. Very happy customer.
Verified
Found it in Málaga, Quick delivery in the Netherlands
I tried a sweater in Malaga, but there was a little hole so I did not buy it then. I regretted it, back home in the Netherlands and bought it online. EasyJet to order and it was deliverd fast. Thank you.
Verified
Ordering process was easy, delivery was fast and item was exactly as described.
Verified
The delivery time is excellent. Delivery cost is expensive. Discounts help. Clothes are really high quality cotton
Verified
Fast and efficient service . Great products and web site. Not your fault but let down by service from carrier FedEx delivery dates and times kept changing.
Verified
Very smooth from first order to delivery.Delivery was a little longer than though. Excellent product love the shops when abroad.
Verified
Really like your clothes , when on holiday in Tenerife end of November brought 11 items of clothing really happy coming again in January so will probably see more items I like.
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