Review summary
Customers consistently praise the excellent quality, fit, and finish of the products, with most finding that components fit perfectly and meet expectations. Fast delivery is often appreciated, and many mention helpful, prompt, and professional customer support. The handling of returns and problem resolution is generally viewed positively, contributing to a reliable shopping experience. There are, however, some areas for improvement. Customers occasionally report quality inconsistencies or issues with specific items. Delivery delays and problems with couriers, particularly UPS and DHL, are mentioned by several reviewers. Some customers find the assembly instructions unclear or insufficient, leading to frustration during installation. Pricing is frequently described as high, and a number of customers feel the value does not always match the cost. Negative experiences with slow or unclear return processes, as well as poor communication from customer support in some cases, are also noted.
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How Trusted Shops prevents fake reviewsReviewswunderlich.de/en
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Verified
Excellent service and support
I had a very positive experience with Wunderlich. They were extremely professional and helpful throughout the entire process.
I had made a mistake with my order, and they assisted me immediately via WhatsApp and phone to help me correct and complete it. Everything was handled quickly and professionally.
I received all the parts I ordered, and I am very satisfied with both the quality of the products and the excellent customer service provided.
Highly recommended!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
We are extremely pleased with your positive feedback and would like to express our heartfelt thanks. Your satisfaction is our utmost priority, and it motivates us to consistently provide top-notch service.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Hi,
I am very happy about all i bought. Only for my carbon noise you can see al little difence between.the alingment on.both side. It is not that big but can see it because i installed it. Other people if the pay attention.
For the side pannels that i had to put wit double tape. I had to pu extra on in multiple layer because some did not attache very wel in certain places. I hope with rainy weather they dont fall of now. But very happy how my bike looks now. Thank you. Also very great services and delevery very fast.
Kr
Joachim
Reply from wunderlich.de/en
Dear Joachim,
thank you very much for your detailed 5-star review and for sharing your experience with us!
We are delighted to hear that you are happy with your purchases and that you like the new look of your bike. Your kind words about our service and fast delivery mean a lot to our team.
We also appreciate your honest feedback regarding the carbon parts alignment and the side panels. As these components are often installed by hand and on different bike models, slight variations can sometimes occur. We are sorry to hear that you needed to add extra tape in some areas. If you experience any issues in the future, especially after riding in rainy conditions, please do not hesitate to contact us. We will be happy to assist you.
Thank you again for your trust and support. We wish you many enjoyable rides with your upgraded bike!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent support and amazing product upgrade!
I have been a Wunderlich customer for some time now and, after this experience, I will definitely continue to be. Their after-sales service is simply fantastic and I loved how I was treated! They were exemplary in resolving a technical incompatibility issue with the Garmin zūmo XT2, making a fantastic exception for my case.
As for this new version of the adapter, it is absolutely brilliant! It mimics the official Garmin handlebar control perfectly, allowing full customization of the BMW Wonder Wheel inside the GPS menus (Zoom, Play/Pause music, trip info, and even locking the touchscreen for rainy days).
Highly recommended product and a 5-star brand!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your wonderful review and for taking the time to share your experience!
We are delighted to hear that our after-sales service met your expectations and that we were able to find a satisfactory solution for your Garmin zūmo XT2 compatibility issue. Customer satisfaction is our top priority, and feedback like yours motivates our entire team every day.
It's also great to know that you are enjoying the new adapter and its seamless integration with the BMW Wonder Wheel. We designed it to provide riders with maximum functionality and convenience, so hearing that it delivers exactly that is especially rewarding.
Thank you for your continued trust in Wunderlich and for your recommendation. We look forward to supporting you on many more adventures to come!
Ride safe and enjoy every mile!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Wunderlich adapter for garmin
Very helpful enquiry team prior to purchase. I needed to know that this particular adapter would work with my particular motorcycle. I was sent a video of the adapter fitted to my model motorcycle confirming the compatibility. I felt this went the extra mile.
Communication throughout the purchase was excellent.
I would have rated 5 stars but unfortunately when the adapter arrived there was a slight problem with the unit which I must say after a quick email this was sorted immediately.
Very satisfied with the whole buying experience with Wunderlich.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and honest feedback. We’re delighted to hear that our team was able to support you before your purchase and provide the reassurance you needed regarding compatibility with your motorcycle. Going the extra mile for our customers is very important to us.
We also appreciate your understanding regarding the issue with the adapter on arrival. While we regret the inconvenience, we’re pleased that our team could resolve it quickly and to your satisfaction.
Thank you again for choosing Wunderlich and for sharing your positive experience. We hope you continue to enjoy your rides and look forward to supporting you again in the future.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Cool but need enhancement
Wunderlich is known for being the top manufacture for bmw accessories, however, it’s very hard to be found. That why it’s not seen a lot. Despite that, the process to purchase an item is extremely complicated and you look like you don’t care. The shipping process and options is also surprisingly expensive and unthoughtful. Worst option on the market with unbelievable prices. I need some stuff currently from you, but I just don’t want to go through the process again. Market is filled with option that help. Any way I don’t think your products look very appealing and useful. I’m still waiting for to test the product. I have purchased lots of items from shops in Germany Italy and holland
Reply from wunderlich.de/en
Dear customer,
Thank you for your feedback.
We are sorry that the ordering and shipping process did not meet your expectations.
In your case, we combined and coordinated your three separate orders in order to save shipping costs, as one of our colleagues noticed that several orders were intended for you. You were also informed about this separately.
Shipping to Saudi Arabia is not one of our standard daily shipments and must be calculated individually depending on weight and volume. We apologize for the inconvenience caused.
For future orders, ordering through our importer Oldtimers may be easier for you.
Should you have any further questions, please feel free to contact us at export@wunderlich.de.
Kind regards from Grafschaft,
Your Wunderlich Team
Verified
I had a generally good experience with wuderlich but always had problem with delivery chain in Malta.
I had a generally good experience with Wunderlich. The ordering process is clear, and the overall service meets expectations.
My main concern is the delivery chain. After dispatch, the parcel is handed to DHL, and then DHL passes it to Malta Post. This creates problems at the final step.
Malta Post often does not deliver the parcel to the door. Instead, they leave a collection slip. This means I have to travel to the post office, wait in a queue, and arrange transport again to bring the item home. This process is inconvenient and adds extra time and cost.
It would be much better if the parcel was delivered directly to the recipient’s hands. Improving this part of the service would make the overall experience much stronger.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed and positive review!
We’re glad to hear that you were satisfied with the ordering process and our overall service. At the same time, we truly appreciate your important feedback regarding the delivery process.
We completely understand that the handover to Malta Post and the need to collect the parcel from the post office can be inconvenient and time-consuming. This is certainly not the level of comfort we aim to provide.
Unfortunately, we have limited control over the final delivery step in the destination country. However, we take your feedback seriously and will pass it on to our shipping partners. We are also continuously reviewing ways to improve our logistics processes.
Thank you again for your feedback and for placing your trust in Wunderlich!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent Quality and Service
I purchased some engine bars and other accessories for my R1300RT. Delivery to the UK was within the quoted timeframe and payment of import duties was simple. All items were beautifully packaged and the quality of manufacturing and finish of the engine bars was outstanding. Not the cheapest option, but the quality was immediately evident.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your fantastic review! We’re delighted to hear that your order arrived in the UK within the expected timeframe and that the import process was straightforward.
It’s especially rewarding to know that the packaging, manufacturing quality, and finish of the engine bars met your expectations. We put a great deal of care into both the design and production of our products, so your feedback means a lot to us.
Thank you again for your trust and support — we wish you many enjoyable and safe miles on your R1300RT!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
No problem ordering, kept informed, however the delivery company UPS is a disaster, been informed of delivery on 2 seperate days, made sure someone stayed in all day on both days only to be delayed again. No delivery window given it just says "delivered by end of day" tomorrow will be the third promised delivery day with no time given.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your positive review and your honest feedback!
We are delighted to hear that the ordering process and our communication went smoothly for you. At the same time, we are very sorry to learn that you experienced multiple delays and inconveniences regarding the delivery by UPS. Naturally, this does not reflect the level of service we strive to provide for our customers.
Unfortunately, we have only limited influence over the specific operational procedures of the shipping carrier; nevertheless, we take your feedback very seriously and will pass it on to UPS in an effort to prevent such situations in the future.
We are keeping our fingers crossed that your delivery reaches you quickly and reliably now. Thank you for your patience and understanding!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Excellent quality engine crash bars. Very solid, well made and a perfect fit on my BMW R 1300 GS. Installation was straightforward and they look great on the bike. Exactly what I expected from Wunderlich. Highly recommended!
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your great review! We are delighted to hear that you are satisfied. Your positive feedback motivates us to continue giving our best.
If you have any questions or suggestions in the future, please feel free to contact us at any time.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
I have done over 300miles now on my new seat and have noticed that I am fidgeting on it far less then my previous BMW standard seat I've done to 4 hour shifts on it with no problems so I am loving it so far
Reply from wunderlich.de/en
Dear Wunderlich customer,
thank you very much for your fantastic review!
It is great to hear that our accessories have enhanced your riding experience.
We wish you many more safe and exciting miles!
Best regards from the Grafschaft,
Your Wunderlich Team
Verified
great product but had to pay extra import duty because it was sent to my workplace just for ease of collection but earned extra import duty because it was sent to a business.
I will not make that mistake again
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you so much for your 5-star review!
We’re delighted to hear that you’re happy with the product.
We’re sorry to hear about the unexpected additional import duty when the parcel was delivered to a business address. We completely understand your frustration and appreciate you sharing your experience.
We hope you enjoy your purchase and look forward to serving you again!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
My experience with wunderlich was great up to the point of shipping
UPS that wunderlich uses as primary shipping service is very bad when it comes to customer service
My packages were not delivered on time due to the absence of a door bell name even though there was a phone number with the package
No one informed me about the problem and I have to call them to find it out and go my self to pick up partial pieces of my order
Another package they told me is on the return route .
Very disappointed and because of that I dont think I will try again to buy something if you continue to ship it with this company
My thanks to Mr René who tried to help but was not enough.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you very much for your detailed feedback.
We are sorry to hear about the issues you experienced with UPS delivery. We will of course pass your comments on to UPS in order to help prevent such situations in the future.
At the same time, we are pleased that you are satisfied with our products and wish you continued enjoyment with them.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
Ajánlom mindenképp !
+ Nagyon jó minőségű árukat kaptam prémium csomagolásban . Teljesen elégedett vagyok ! 👌 - A szállító cég kommunikációja és szállítási értesítései pontatlanok , a vásárlót bosszanthatják legtöbbször !!! ( UPS , Magyarország )
Reply from wunderlich.de/en
Tisztelt Wunderlich Ügyfél,
köszönjük szépen részletes visszajelzését és ajánlását.
Örömmel halljuk, hogy elégedett termékeink minőségével és a csomagolással – ez pontosan az a színvonal, amelyre törekszünk.
Köszönjük azt is, hogy jelezte az UPS kommunikációjával és értesítéseivel kapcsolatos tapasztalatait. Megértjük, hogy a pontatlan információk bosszúságot okozhatnak, és ezt a visszajelzést komolyan vesszük. Sajnos a szállítmányozó működésére csak korlátozott befolyásunk van, de észrevételeit továbbítjuk.
Javasoljuk, hogy regisztráljon az UPS My Choice szolgáltatásra, hogy közvetlen kapcsolatba léphessen az UPS-szel, nyomon követhesse csomagját, értesítéseket kapjon, illetve módosíthassa a kézbesítési opciókat:
https://www.ups.com/mychoice
Ha további kérdései lennének, sok információt talál a www.wunderlich.de
oldalon. Kérdés esetén ügyfélszolgálatunk szívesen áll rendelkezésére: support@wunderlich.de
Üdvözlettel Grafschaftból,
Az Ön Wunderlich csapata
Verified
Correct handling and delivery of the goods, with the necessary instructions!
What could be improved:
The metal adhesive that was added had dried out, also the spray for applying the tank protector.
Perhaps check this before sending.
Now I'm still looking for the spray to apply my tank protector.
I've already purchased the threadlocker for the screws.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your feedback.
Regarding the included bottle, we would like to inform you that it is filled at the factory with a dried sliding agent. This only needs to be mixed with water to be ready for use again.
Concerning the sticker or accessory you mentioned, we kindly ask you to contact our support team directly at support@wunderlich.de so they can assist you as quickly as possible.
Thank you for your understanding. If you have any further questions, please do not hesitate to contact us.
Kind regards from Grafschaft
Your Wunderlich Team
Verified
Great
Recieved in good order, very high quality like always!! I will order again if I need some motorparts it can’t get wrong with Wunderlich parts A+++
Reply from wunderlich.de/en
Dear Wunderlich Customer,
Thank you for your kind words! We are delighted that you are satisfied with our services. Your positive review serves as both inspiration and commitment for us.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
the best quality and ergonomics!!! Worth it.
the best quality!!!
keep up the great work.
Maybe start thinking to supply EZ hex devices and more options for lights. Microflooters are great but LR and Denali are much more powerful and more control options.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you so much for your fantastic 5-star review and your valuable feedback!
We're thrilled to hear that you're happy with the quality. Your suggestions are greatly appreciated. Customer feedback like yours helps us prioritize future product development.
Thanks again for your support and for taking the time to share your ideas!
Best regards from Grafschaft,
Your Wunderlich Team
Verified
High recommended!
Wunderlich really completes the motorcycle with its high-quality accessories. I have purchased several Wunderlich products, and they clearly take the bike to the next level. The higher windscreen, the headlight guard, and the turn signals fit perfectly and are both functional and stylish.
The panniers are also very well finished: the inside is neatly completed with a practical storage net, while the outside is equipped with an additional frame/rack. This not only adds a rugged look but is also very practical in daily use. Everything feels solid and clearly designed with great attention to detail.
The only small downside is that the radiator guard is only available in black. Personally, I would prefer it in aluminum, as this would match the triple black and the new color scheme even better and really make the bike stand out.
Overall, I am very satisfied with the quality, fit, and appearance of Wunderlich’s products. Highly recommended!
Greetz Thomas
Reply from wunderlich.de/en
Dear Thomas,
thank you very much for your detailed and very positive review! We are incredibly pleased to hear that our products meet your expectations and enhance your motorcycle both functionally and visually. It's particularly nice to read that you appreciate the attention to detail and the quality of our accessories.
Thank you also for your comment about the Radiator Guard - we take the feedback very seriously and are happy to pass it on to our product development team.
It's great to have customers like you who share our passion for motorcycle accessories. We look forward to supporting you with your next projects!
Kind regards
Your Wunderlich team
Verified
Seat aktivconfort bmw r1300gsa
I bought the Wunderlich Aktivkomfort seat for my BMW R1300GSA, but after about 200 km, it’s giving me severe back pain. It seems I’d now have to invest in handlebar risers as well to reduce the back issues I never had with the stock seat.
(I’m 1.86 m tall). I’ve switched back to the original seat because I don’t like how the bike looks with risers... It wasn’t a very smart investment; I should have done more research beforehand. Other than that, the quality seems excellent, but clearly, it’s just not right for me. 😐
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your honest feedback and for taking the time to share your experience.
We are sorry to hear that the Active Comfort seat did not provide the desired ergonomics for you and that you even experienced back pain. Seating comfort is a very individual matter and depends heavily on height, posture, and personal preferences – especially at a height of 1.86 m (6'1"), changes in seating position can be quite noticeable.
However, we are pleased that you highlighted the positive aspects of the workmanship. At the same time, we regret that the seat is not the optimal solution for you. In many cases, ergonomic adjustments – such as different seat heights, handlebar positions, or individual settings – can be coordinated, but we completely understand that this is not always desirable.
Thank you again for your open feedback – it helps us to continuously improve our products and advice.
Best regards from Grafschaft,
Your Wunderlich Team
Verified
Fantastic service and outstanding quality products!
Everything is crafted precisely! Thank you Wunderlich!
Verified
Don't use UPS
It would be greatly appreciated if you could use a courier other than UPS for deliveries to Finland. The service level of UPS has been very poor, and there is a risk that parcels may not be delivered at all. DHL, on the other hand, operates very well in Finland.
Reply from wunderlich.de/en
Dear Wunderlich Customer,
thank you for your feedback.
We understand your concerns regarding UPS deliveries and are sorry to hear about your negative experience in Finland. Reliable shipping is very important to us, and we take your comments seriously.
Currently, we ship with UPS as our standard carrier due to generally good performance and tracking options. Unfortunately, we are not able to offer a selection of different shipping providers at this time. However, we will gladly pass your feedback on internally.
We also recommend registering for UPS My Choice to have direct contact with UPS, track your shipment, receive updates, and adjust delivery options if needed:
https://www.ups.com/mychoice
If you have any further questions or concerns, please feel free to contact our support team at support@wunderlich.de
or find more information on www.wunderlich.de
Kind regards from Grafschaft,
Your Wunderlich Team
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wunderlich.de/en
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wunderlich.de/en
Our passion. For your riding pleasure. Since 1985, we at Wunderlich have been doing nothing other than developing and producing high-quality components, parts and accessories for the motorcycles of pr...
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