Please click here to read the answers to the frequently asked questions:


  • What does the trustmark mean for me?
  • How can I be sure that the trustmark is authentic?
  • Who is behind the trustmark?

Money-back guarantee

  • What advantages do I get from the money-back guarantee?
  • In which cases is the money-back guarantee effective?
  • How do I use the money-back guarantee?

Customer reviews

  • Do reviews always correspond to real orders?
  • How can I review a shop or a product?
  • What advantages do I get from reviews?
Do you still have questions? Get in touch! Our experts would be pleased to help you. service@trustedshops.com