mindtecstore.comReviews:
44 reviews in the last 12 months217 total reviews
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Most relevant positive review
Nov 23, 2023
Verified review
Great Product, but it would be better if I knew there was going to be a £40 Customs charge to the UK :( I also had to wait a few days for the letter from Parcelforce with the information and number that I needed to pay the customs charge online. I don't know why that info couldn't have been emailled to me straight away? As far as the Product goes, I bought sweat bands on Amazon with zips to put my 'Touchpoints' into, as I find it more comfortable to wear than the straps that come with the Touchpoints. See one of them in the Photo attached.
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Most relevant negative review
Feb 3, 2024
Verified review
It’s difficult to evaluate because I haven’t received the products I bought so far.
But I think it would be better to have a warning on the product description saying it will take a month for shipping instead of having Available immediately! And inform the customer the shipping time and ETA before finalizing the buying. Customers have the right to choose if they want to wait or not. So far I can only give you one star.
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Reviews for mindtecstore.com
Aug 6, 2024
Verified review
1 month since my paiment and i have nothing
I ordered my quieton earplugs and i did not received anything, neither the shipment nor an email explaining me the situation.
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Answer by mindtecstore.com
Aug 6, 2024
Dear customer,
The products from QuietOn have been sold out. We have placed a order with the manufacturer and the delivery time is approximately 5 weeks, as stated on our website.
We have been in continuous contact with the manufacturer, and according to their latest update, they plan to ship the products to us by the end of this week. Therefore, we expect to receive the replacement tips next week.
As soon as we have received the goods, we will process your order immediately and dispatch the parcel.
If you have any further questions, please feel free to contact us. Have a nice day!
Best regards,
Your MindTecStore
Jul 21, 2024
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Jun 7, 2024
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I ordered weeks ago and have received nothing. Emailed customer service. No response.
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Jul 4, 2024
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Feb 3, 2024
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It’s difficult to evaluate because I haven’t received the products I bought so far.
But I think it would be better to have a warning on the product description saying it will take a month for shipping instead of having Available immediately! And inform the customer the shipping time and ETA before finalizing the buying. Customers have the right to choose if they want to wait or not. So far I can only give you one star.
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Dec 26, 2023
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I could not return a product which was not suitable for our research. As company there was no right to return the products. Which is really not good at all. Will never order here again…
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Jan 30, 2024
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A major delay in delivery although there are daily flights to my region.
customer service barely answers, with a long delay
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Mar 8, 2024
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Habe den bestellten Artikel noch nicht erhalten
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Answer by mindtecstore.com
Apr 2, 2024
Dear customer,
Thank you for your order.
We are very sorry that your order has not yet been delivered. Unfortunately, the manufacturer is experiencing delivery problems and delivery has been delayed. According to the latest update, your order is expected to be dispatched in mid-April.
If it takes too long for you, you can cancel at any time and you will receive a full refund.
We apologise again for the delay and thanks for your understanding.
May 2, 2024
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Answer by mindtecstore.com
Jun 19, 2024
Dear Customer, The company Neurovalens Modius Headset had announced a delivery stop, which is why we were unable to deliver promptly. Unfortunately, our system was unable to process this quickly. We apologise for this and wish you a good time! Your Mindtecstore